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  1.    14 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 81
    Windows 10

    BSOD on Boot, various memory related messages


    OK, I've got an annoying one here.

    I have a fresh install of Windows 10 Home on a factory built PC (Chillblast) that was running OK under Windows 7, but is now Blue Screening on Windows 10.

    When I boot the PC from cold about 1/3 of the time it will blue screen. The messages vary. Sometimes it will say IRQL Not less or Equal, or Page fault in non-paged area, or Memory Management.

    The messages always happen pretty much at the exact second that you would normally get the logon box up. It never Blue screens when I'm actually using the computer, even if I'm hitting it hard with games. It also never blue screens on a reboot. Only when it's booting from power complete power down.

    I suspect that it's software rather than hardware, maybe a driver?

    The only message in the logs is that the computer as recovered from an unexpected shutdown. It rarely creates Dump rile.

    I thought that it might be bad RAM. I have two 8GB chips. Both are the original chips that the computer was sold with. If I try with one chip in it runs perfectly. It doesn't matter which chip, or which slot the chip is in. It runs perfectly with all combinations. If I put them both in 1/3 of the time BSOD.

    I've run Memtest86+ and it didn't find any problems. I've also run the System File Checker and it didn't find anything.

    As this is a fresh install I don't have much loaded. It started blue screening with only the basic software needed to run my hardware, and an Anti-Virus (Avira) loaded.

    Windows 10 is installed on a totally new disc, straight out of the box (Sandisk SSD).

    Other than the hard disk and a soundcard, the PC is pretty much a factory build, with a factory configured motherboard. It's not overclocked, and I haven't tinkered with it.

    Before I installed Windows 10, I occasionally had a Stop 0X000008a error, but I don't know if that's relevant or not as it was a different OS on a different hard disk.

    Any ideas.

    [EDIT] - I've managed to get a couple of Dump files, but it doesn't always generate one.
    Last edited by PerfectBlue; 31 Jan 2016 at 06:20.
      My ComputerSystem Spec
  2.    14 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Did you update to the windows 10 drivers for your motherboard http://www.gigabyte.com/products/pro...px?pid=4489#dl
      My ComputerSystem Spec
  3.    14 Jan 2016 #3
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please read BSOD Posting Instructions and upload the zip file.
    It may help identifying why no dump is created.
      My ComputersSystem Spec
  4.    15 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 81
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please read BSOD Posting Instructions and upload the zip file.
    It may help identifying why no dump is created.
    I've tinkered with the settings and managed to get it to create a basic dmp file today. The error message was Memory Management. Which should help somewhat.

    I installed the latest software for the Network card from the manufacturer, but none of the other motherboard software as I didn't want to mix Windows 10's software with the manufacturers in case they conflicted.

    Attachment 58968

    EDIT: I think that setting my PC not to automatically reboot after a Blue Screen is what allowed it to record a dump file this time when it hasn't done previously.

    For now, I've also removed one RAM chip as it only Blue Screens when I have both chips in. It doesn't seem to matter which chip is in, or which slot it is in. I only seem to have the problem if both chips are in at the same time.

    Is it possible that maybe I have an older piece of software that can't address outside of a certain range properly?

    I do have have an older model sound card. A Creative Labs SB X-fi which wasn't factory installed. I put it in from an older PC as the sound card that this PC came with didn't have a Fibre Optic output. The software on that dates back to 05/05/2010. When I did the fresh install on a new disc I didn't install this independently, Windows 10 detected it and downloaded it by itself.

    I previously installed Creative Labs own software when I upgraded from Windows 7 to Windows 10. Rather than using the Windows software.

    Both times (Creative's own software on an upgraded system, and Windows Software on a fresh install with a new disc) produced the same BSOD with two sticks of RAM.
    Last edited by PerfectBlue; 16 Jan 2016 at 04:01.
      My ComputerSystem Spec
  5.    20 Jan 2016 #5
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

    • CPU
    • Mainboard
    • Memory
    • SPD*
    • Graphics


    *SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
    Please make screenshots of each module.

    Please post each screenshot in your next reply/replies.
      My ComputersSystem Spec
  6.    23 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 81
    Windows 10
    Thread Starter

    Hello

    Here is the information that you requested. The hardware is at the default configuration that is shipped with from the factory.

    If I run with both memory sticks in place it BSOD about 1/3 of the time. If I run with only one it loads perfectly each time.

    Regardless of which stick is in which slot.

    Attachment 60272
      My ComputerSystem Spec
  7.    25 Jan 2016 #7
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Do you remember how many passes have completed with MemTest86+?

    Please check in your BIOS for the memory frequency and voltage, this is present in CPU-Z but we can't fully trust software on this.
      My ComputersSystem Spec
  8.    31 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 81
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Do you remember how many passes have completed with MemTest86+?

    Please check in your BIOS for the memory frequency and voltage, this is present in CPU-Z but we can't fully trust software on this.
    I can't remember many passes I completed. I did several runs with different memory configurations. I think that I left it for 3 passes. Because of where the PC is located, and how it is being used, I can't run it overnight. Maybe 5 hours is the maximum that I can run it for. Which doesn't give you too many passes with 16GB of RAM.

    None of the runs found any errors on any of the passes.

    I've run the PC with some pretty punishing software, including gaming, and it's never once had a BSOD during actual use. 9 times out of 10 it only happens at a specific moment during startup. Always at that moment, and always from a cold start rather than a soft reboot.

    The 10th time it happens on shutdown. Always at the same moment during the shutdown.

    I strongly strongly suspect that this is software, rather than hardware. Maybe a device conflict, or something to do with my Anti-virus software. I use Ariva.

    I left the RAM at it's factory default settings. It's a Chillblast PC. Factroy built with it's original RAM and no overclocking. I haven't changed any of the BIOS settings, except for setting the fans to a slightly faster setting to cool the PC when I do 3D rendering
      My ComputerSystem Spec
  9.    31 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Avira uninstall: How do I uninstall my Avira Antivirus product?

    What moment of shutting down does the crash hapen?
      My ComputersSystem Spec
  10.    31 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 81
    Windows 10
    Thread Starter

    Attachment 61693

    Please find new attachment with more recent data.

    You can safely ignore the YouGov Pulse entry on the startup, I know what it is and it's a legitimate package.
      My ComputerSystem Spec

 
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