BSOD on Boot, no Dump Files, various different messages

axe0 · 31 Jan 2016

The last crash was 15th this month.

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

PerfectBlue · 31 Jan 2016

axe0 said:

Avira uninstall: How do I uninstall my Avira Antivirus product?

What moment of shutting down does the crash hapen?

It's only happened a handful of times, but it's the exact moment that you normally got from the Shutting Down message to your screen going blank as the PC shuts down.

If there is an update waiting to be installed, then you get the update message and the percentage countdown, and it happens right at the moment that the update completes and the machine powers down.

If I had to guess, I would say that this is the moment that Avira unloads form memory. I had a couple of issues with Avira when I was on Windows 7, and was told that the answer was that Ariva was trying to make sure that it was the last thing in memory so that a virus or malware couldn't sneak in after it unloaded, and something else was locking the registry and not releasing it, so Ariva couldn't unload properly.

Since then I've installed Windows 10 on a fresh SSD. That problem was fixed before I went over to Windows 10.

PerfectBlue · 31 Jan 2016

Duplicate Post.

PerfectBlue · 31 Jan 2016

Duplicate Post.

PerfectBlue · 31 Jan 2016

axe0 said:

The last crash was 15th this month.

Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial

I've changed the settings to crate a small dump. But the last BSOD was 30/01/2016. There was another on 28/01/2016 and again on 24/01/2016.

They don't always create a dump file. It gives you a system event saying "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." when you next power the PC up.

axe0 · 01 Feb 2016

Some events after that event you see something like below.

Code:

Event[6335]:  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2016-01-30T22:31:26.000
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: MSI
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000139 (0x0000000000000003, 0xffffd000230ad680, 0xffffd000230ad5d8, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 013016-5390-01.

That dumps aren't always created, could means some of the following options

hardware too much damaged
configuration wrong
system corruption
counterfeit Windows

I have added all possibilities I can think of (real quick), it is possible that 1 or more are not relevant.
Most occuring is either wrong configuration or corruption.

PerfectBlue · 01 Feb 2016

I know that it's a genuine version of Windows, and I would hesitate to say that there was some form of corruption as it did exactly the same thing on an upgrade from Windows 7 on an old disc, and on a fresh install of Windows 10 on a brand new disc.

If it was damaged hardware, wouldn't I see issues more often, not just at boot?

axe0 · 02 Feb 2016

Not always, it is unexplainable why though but it is rare.

If it was damaged hardware, wouldn't I see issues more often, not just at boot?

I wouldn't as there are some updates that sometimes causes corruption.

I would hesitate to say that there was some form of corruption as it did exactly the same thing on an upgrade from Windows 7 on an old disc, and on a fresh install of Windows 10 on a brand new disc.

Diagnostics Test

System File Check

Please try following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

PerfectBlue · 06 Feb 2016

I know that I'm a little out of step, as I'm not able to reply as quickly as I'd like due to circumstances outside of my control.

I uninstalled Avira as requested, and it still did a BSOD in the same place. So, unless something was left on the system after the uninstall, it's probably not Avria that's causing it.

I've included the latest set of log files:

Attachment 62672

I will try to do the SFC today.

I have a legacy Sound card that wasn't part of the original build. It's pretty old (Windows Vista vintage from an older PC) but it was the cheapest way that I could put a Fibre optic audio in and out on the PC, could that be the cause of the problems? For example, an older driver conflicting, or it conflicting with the built in sound card?

I don't like going in to the case too often to unplug things, so I haven't taken it out yet.

It didn't give me any trouble under Vista, or Windows 7.

axe0 · 06 Feb 2016

I have a legacy Sound card that wasn't part of the original build. It's pretty old (Windows Vista vintage from an older PC) but it was the cheapest way that I could put a Fibre optic audio in and out on the PC, could that be the cause of the problems? For example, an older driver conflicting, or it conflicting with the built in sound card?

Yes it can, old components could certainly conflict with the drivers and cause problems with the hardware itself.

Comparing with previous installations isn't really fair and also not helpful, Windows 10 is different than Vista and 7 and 8/8.1, Windows 10 is still quite new while the others are years on the market and more stable.