BSOD - win32kbase.sys any help please?

  1. Posts : 4
    windows 10 x64

    BSOD - win32kbase.sys any help please?

    I've tried to get the debugger myself but the symbols are not loading from the MS server, could someone read the dmp file and help me with the issue I have?
    I've just bought an i5 XPS 13 ultrabook, when playing simple games the laptop intermittently crashes. I think its the HD5500. I've upgraded the laptop to windows 10 from 8.1.
    I've since uninstalled and reinstalled new drivers from the intel website, but the issue still persists.
    I receive BSOD - SERVICE EXCEPTION (win32kbase.sys).
    Many Thanks
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    Hi b3atts,

    Welcome to the 10forums.

    In case the bluescreens keep occuring after trying my suggestion, please read BSOD Posting Instructions

    Please uninstall Avast and use Window Defender as alternative.
    The Avast self protection system has caused the crash.
    Avast - Uninstall Completely - Windows 7 Help Forums
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
    Let me know how it goes :)

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computers

  3. Posts : 4
    windows 10 x64
    Thread Starter

    wow, great thanks.
    i'll see if that solves it over the next few days. strange as I've new had issues with avast with years of use.
    thanks again
      My Computer

  4. Posts : 4
    windows 10 x64
    Thread Starter


    Thanks for the previous help, Ive uninstalled Avast in safe mode with the avast removal tool, the bsod still persists.
    Ive taken the latest dmp file'and uploaded it, any more ideas?
    Many thanks
      My Computer

  5. Posts : 4
    windows 10 x64
    Thread Starter


    Here is my dm log collector file, I've also updated my system specs and I've already booted memtest from bios and it passes. Drivers are all updated +latest bios.
    Last edited by b3atts; 15 Jan 2016 at 12:52. Reason: extra infomation
      My Computer

  6. Posts : 14,897
    Windows 10 Pro

    Please update all the Intel and network drivers from Dell.
    After updating the drivers, please run driver verifier to find any offending drivers.

    Diagnostic Test


    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My Computers


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