Windows 10: BSOD on Windows 7 and currently Windows 10 while playing Dota2

Page 1 of 2 12 LastLast
  1.    12 Jan 2016 #1

    BSOD on Windows 7 and currently Windows 10 while playing Dota2


    Hi,

    when i start Dota2 (which runs with the -dx9 parameter by default) the game and Windows crash fight after the main menu loads. For this crash i have attached the file generated by the log collecotor.

    I have had this problem with Windows 7 and currently with Windows 10. I have tried various drivers and currently was using the old ones which i downloaded from the vendor (acer) website. But the exact same error happens with newer drivers as well. I reinstalled WIndows several times, replaced the HDD, installed various drivers for different components, nothing helped. Also, i used to install Ubuntu on a separate partition, i remember the game crashing there too, but that was long ago. Maybe i'll try it again tomorrow.

    The Laptop had overheating problems (it never turned off due to that though, it was just really hot with over 90 most of the time while playing), currently its barely over 80.

    Now the other part of the problem (and the reason why i could live with the first problem for so long) is, that when i start the game with the -dx11 parameter, the game does not crash right after the start. It crashes while i play the game, sometimes not in days and sometimes all the time. Of course right now it doesnt want to crash, so ill upload the dump as soon as the game crashes. Although i have to say, that i need to use newer drivers for -dx11 to work, and the newer drivers dont cause Windows to crash, only the game. So ill upload the crash dumps from the game instead.

    Sorry for the wall of text, i hope that someone can take a look at the dump from the first problem (with -dx9).Attachment 58578

    Thanks
      My ComputerSystem Spec


  2. Posts : 12,515
    Windows 10 Pro
       13 Jan 2016 #2

    It seems the crashes are GPU related, specifically the Nvidia one.

    It also appears Acer doesn't have drivers for your laptop and some drivers are very old.
    I suggest to revert back to Windows 7 and reinstall the nvidia drivers.
      My ComputersSystem Spec

  3.    13 Jan 2016 #3

    axe0 said: View Post
    It seems the crashes are GPU related, specifically the Nvidia one.

    It also appears Acer doesn't have drivers for your laptop and some drivers are very old.
    I suggest to revert back to Windows 7 and reinstall the nvidia drivers.
    While that is true, i did have the same bluescreens even on Windows 7, but often times (iirc) the error was not TDR but somehing like IRQL_NOT_LESS_OR_EQUAL. Since im trying to troubleshoot this i am reinstalling Windows every few days, i don't mind installing Windows 7 again to try it out.

    Would you kindly look at the dump file from Windows 7 if the error occurs again? I would upload it here when i'm done.

    Ill try Windows7 + Acer drivers and Windows 7 + newest NVidia drivers.
      My ComputerSystem Spec


  4. Posts : 12,515
    Windows 10 Pro
       13 Jan 2016 #4

    No problem, but the IRQL error makes me suspicious about the memory.
    I have a reason for it, but it is a little complicated to explain, because to fully understand it it requires some knowledge about how Windows works.

    Please test your memory using memTest86+



    BSOD on Windows 7 and currently Windows 10 while playing Dota2 Diagnostic Test BSOD on Windows 7 and currently Windows 10 while playing Dota2
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My ComputersSystem Spec

  5.    14 Jan 2016 #5

    Hi,

    i ran memtest over the night, no errors. After i freshly installed Windows 7 yesterday (and installed all of the acer drivers), i could play with no issues and was almost thinking that the problem was solved. But right now, after i started the game with the dx9 parameter, it crashed at the same place in the main menu like in Windows 10. Maybe i played yesterday with the -dx11 parameter, ill try that out now and see how it goes. But it definitely crashes with dx9 just like in Windows 10.

    Here is the dump:
    Attachment 58789

    Edit: i just had another BSOD while playing with -dx11
      My ComputerSystem Spec


  6. Posts : 12,515
    Windows 10 Pro
       14 Jan 2016 #6

    Both crashes are 0x116 what means the drivers of the GPU (Nvidia GPU) had a TDR (Time-out (didn't respond anymore) Detection (Windows noticed it) and Recovery (Windows tried to get the drivers functioning)) failure.
    The system usually gives 30 seconds delay before the TDR calls the bugcheck function, this function takes care of the bluescreen, to protect your system, non-functioning drivers from an important component could cause lots of data corruption.

    What drivers are you using for Windows 7? I see 3 downloads on the support page of Acer for Nvidia.
    Are you switching between GPU's? Switching between GPU's could also cause a TDR, because switching isn't always going proper.
      My ComputersSystem Spec

  7.    14 Jan 2016 #7

    Hi and thanks.

    I am using the latest NVidia and Intel driver listed on the page. Also there is a separate download for the PhysiX driver, i have installed that one too.

    I still cant quite recall why i could play a day before without issues. I just reinstalled Windows 7 because i had downloaded the wrong Iso before and thus could not activate. Now i installed Home Premium, installed the drivers just like yesterday and am going to play again now and see if it crashes. Currently ill disable windows update, since i think that was the only differnce between the two days, after the first day i think windows installed some updates.

    Next step, if i get the BSOD again with this driver constellation, ill install the newest driver from the NVidia page.

    Thanks for your time, ill bump the thread as soon as i get another crash with additional informations. If you need other informations in the meantime just ask.

    One question though:
    Since i had some heat issues from time to time with this laptop, do you think its possible that this issues are the result of damaged hardware? What i fing so odd is that all of the GPU stress test software never had any BSODs...
      My ComputerSystem Spec


  8. Posts : 12,515
    Windows 10 Pro
       14 Jan 2016 #8

    I do have a question that hasn't been answered
    Are you switching between GPU's? Switching between GPU's could also cause a TDR, because switching isn't always going proper.
    I would recommend to stick with the drivers Acer provides for you.
    Laptop manufacturer alter their drivers, this causes the user to install the drivers the manufacturer provides. Drivers from official companies (like Nvidia) will work too, but not 100%.

    It depends on how long your laptop had heat problems, if it was hours everytime then it certainly has caused hardware damage.

    Below 2 things you mentioned are things that I have seen a few things, but these are something I can't explain.
    I still cant quite recall why i could play a day before without issues.

    What i fing so odd is that all of the GPU stress test software never had any BSODs...
      My ComputersSystem Spec

  9.    14 Jan 2016 #9

    I think i didnt document well enough what i tried after the last time. Currently im systematically starting the game with different options etc. so i can see when the game gets playable again. Currently, with -dx9, it does crash every single time right after the start. So probably, i somehow changed to dx11 right away and could play with that the day. It seems that -dx9 doesnt work in any case (any windows version, any driver).

    To answer your question:
    I dont switch manually. I have configured in the nvidia control center that for dota2.exe it should use the NVidia card, and that apparently works because when i first started the game (and didnt have this setting on) it didnt crash but was very slow so im sure it was using the Intel card there. Now it uses NVidia the whole time and crashes.

    I have tried several things now, like using only external monitor, disconnecting any usb drives, etc. it still crashes every time with -dx9.

    So now ill start testing with -dx11. Here are the recent dumps, i suppose they are same as the other ones.
      My ComputerSystem Spec


  10. Posts : 12,515
    Windows 10 Pro
       14 Jan 2016 #10

    Please turn off any way of switching, use only 1 GPU and see how it goes.
      My ComputersSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Hi, i got this computer about 3~ Weeks ago, and have gotten random BSOD's after that. System Information Bellow Intel Core i5-6600K 3.5Ghz @ 3.5 GeForce GTX960 2gb GDDR5, Physx CUDA 1TB Harddisk 7200RPM 8Gb DDR4 2133Mhz Dual Channel, 2x4gb...
BSOD when playing DOTA2 and CS:GO (sometimes) in BSOD Crashes and Debugging
hello i am new to this forum and first of all i am using MSI GE62 apache Intel Core i7-4720HQ 2.6 GHz Processor 8 GB RAM + 8 GB add on from kingston 1 TB 7200 rpm Hard Drive 15.6-Inch Screen; NVIDIA Geforce GTX965M Graphics Windows 8.1 ...
Solved BSOD playing Dota2 in BSOD Crashes and Debugging
I only have this problem on Dota2. I can play every other game on ultra settings without heating or any other problem but every day i have bsod while playing dota2. Please help. Thanks.
BSoD while playing ARK in BSOD Crashes and Debugging
I can usually play for a couple hours and then it will just randomly crash. I used whocrashed and it said the problem was probably a driver and not a hardware problem.41772
BSOD while playing games on Windows 10 in BSOD Crashes and Debugging
Good evening. Recently since upgrading to Windows 10 from 8 on my spare laptop, I've been running into the BSOD while playing Heroes of the Storm and World of Warcraft. This occurs somewhat randomly, and has even occurred while just browsing the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:33.
Find Us