Asus laptop - Bsod - Probably caused by - ntoskrnlmp.exe


  1. Posts : 2
    windows 10 home x64
       #1

    Asus laptop - Bsod - Probably caused by - ntoskrnlmp.exe


    I have an Asus laptop and since I upgraded to windows 10, I've been getting periodical shutdowns. I've received two Bsod's but most of the time, my laptop would fall asleep while I was using it. I ran chkdsk and everything checked out ok so I decided to run verifier to see if a driver was causing the issue. I made a restore point, then, I ran verifier. From that point, my pc would not boot up. So, I went into safe mode and disabled verifier and was once again able to gain access to my laptop. When I opened the minidump report, it said the probable cause was ntoskrnlmp.exe

    I'm not sure what the next step is to resolve this.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2




    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My Computers


  3. Posts : 2
    windows 10 home x64
    Thread Starter
       #3

    You didn't specify what Sea tools diagnostic test you wanted me to perform. Regardless, I performed most of them and all tests came back error free. The details are few but, located in the zip file.

    • Note: During the long generic diagnostic test, my laptop fell asleep while I was in the middle of typing.


    Chkdsk didn't find any errors when it scanned my hard drive. The full report is zipped below.

    HD Tune didn't find any damaged cells or sectors. The screenshot you requested are zipped below.

    Attachment 58725
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    Thanks for your feedback about SeaTools, I'll edit it a.s.a.p. :)

    It seems your hard drive is reaching the end of life.

    Here is my benchmark, just performed it.
    Some values are lower, because I have the hard drive inserted in the place where the cd player used to be = -50% speed.
    Attachment 58747
      My Computers


 

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