Windows 10: dxgmms1.sys BSOD on older game (2006 and below)

  1. Posts : 5
    Windows 10 Pro 64bit
       10 Jan 2016 #1

    dxgmms1.sys BSOD on older game (2006 and below)


    I keep getting the BSOD described above on some of the old game I recently purchase on STEAM

    The list of game
    • Star Wars Republic Commando
    • Vampire The Masquerade: Bloodlines

    WhoCrashes V5.51 Stated that the system thread generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    The problem come from DirectX Graphics MMS

    My O.S is Windows 10 Pro 64bit and I just reinstalling my graphic driver and run a memory test yesterday and no error detected.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       10 Jan 2016 #2

    Hi Faiz5595,

    The games you mention are released 10-11 years ago.
    My guess is that those games aren't updated anymore and thus do not support Windows 10.

    If the games have been updated since the release of Windows 10, please let me know and I'll take a look at the zip for you :)
      My ComputersSystem Spec

  3. Posts : 5
    Windows 10 Pro 64bit
    Thread Starter
       10 Jan 2016 #3

    well, the only game that has some update (patch 9.4) is vampire the masquerade : bloodlines. The patch is an unofficial patch create by ex-troika employee.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       10 Jan 2016 #4

    So, no games have had official updates since Windows 10?

    We can try to troubleshoot, but I do not think there would be an easy solution if any is possible (or you have a lot of luck :))
      My ComputersSystem Spec

  5. Posts : 5
    Windows 10 Pro 64bit
    Thread Starter
       16 Jan 2016 #5

    Not sure what is happening to my laptop but right now every single game including the latest game like armored warfare, cities skyline, star trek online, world of warships and many other game in my Steam Library give the dxgmms1.sys BSOD after 15 to 20 minute in game after update KB3124263 is installed on my laptop 2 days ago.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       16 Jan 2016 #6

    Graphics drivers are incompatible with the update, at least that is most often the cause after patches.

    Please try to update/reinstall/downgrade the graphics drivers.
      My ComputersSystem Spec

  7. Posts : 5
    Windows 10 Pro 64bit
    Thread Starter
       20 Jan 2016 #7

    Ok, I just got KMODE EXCEPTION NOT HANDLED dxgmms1.sys. BSOD while playing Skyrim. I did reinstalled my graphic driver 2 days ago from AMD website
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       20 Jan 2016 #8

    Upload a zip from the dm log collector for analysis.
      My ComputersSystem Spec

  9. Posts : 5
    Windows 10 Pro 64bit
    Thread Starter
       21 Jan 2016 #9

      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,713
    Windows 10 Pro
       21 Jan 2016 #10

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to ONLY install the display drivers using custom/advanced options.
    Attachment 59874
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    1: kd> lmvm atikmdagstart             end                 module name
    fffff801`6f2e0000 fffff801`707ea000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


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