1.    10 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 2
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free

    [HELP] Getting Random BSOD while gaming or browsing website


    Hi everyone, English is not my native language but i will try to explain my problem as clear as possible.

    I have been suffer BSOD for weeks while i was playing battlefield 4, my pc always getting me a BSOD randomly in the middle of the games ( about 30min to 2hours play time ) its hard to tell what cause the problem, also i notice a few times BSOD while i was surfing my google chrome on youtube.

    I also try most of the solution that i can figure out but none of them fix my problem!
    At first I try sfc.exe (windows found corrupt files and fixed it), also ran malwarebyte etc for viruses scan and it did found some and fix it, i though these was the problem that cause BSOD, so i gave a few more round of gaming and i got the BSOD again.
    Alright then... maybe is the temperature is too high so i clean all the dusk and renew all the cooling paste, but still no luck, BSOD! (currently CPU temp 60+ gaming, GPU temp 60+ gaming)
    Then i start to panic.... and google everything i can find on the internet ,the result is mostly telling me about Ram issue cause the problem etc, so i run memtest 5.01, after 6 hour of test i got no error...
    Then i try to reinstall windows to a different hard disk and test again...but it crash about 30min while in the middle of the game (installed anti virus, nvidia driver express installation mode,Origin, BF4)
    I even move my hardware to a new PC casing to test out! But still fail. Yeah.. i know its stupid but i really getting out of hand :[
    Okay then i start to use Microsoft verifier.exe and gave it a reboot to test out... just about my pc to reach the windows user login, it crash with BAD_POOL_CALLER... after reboot few more times it gave the same result.

    so is it mean i got a failure driver? need help desperately
    Last edited by Ahxiang87; 10 Jan 2016 at 03:00.
      My ComputerSystem Spec
  2.    10 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Your system has only 3 Windows Updates(KB) installed.
    Please update all windows updates to further optimize and stabilize your system.

    Your latest dumpfile is probably caused by Selow_64x.sys.
    Driver Description: SoftEther VPN Driver
    Driver Update Site: https://www.softether.org/5-download
    Update to the latest windows 10 compatible version.

    The other dumpfiles are:
    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1E, {ffffffffc0000005, fffff801c4948065, 0, ffffffffffffffff}
    Probably caused by : USBXHCI.SYS ( USBXHCI!Bulk_Transfer_CompleteCancelable+177 )
    Followup: MachineOwner
    You are still using the first BIOS version 039. There were many new versions with enhanced compatibilty with usb devices and improve system stabilty etc.
    Also you have a 4 th generation Intel Cpu and Asustek adviced to update your bios before using a 4th generation CPU
    *Before using the new Intel 4th Gen Core processors, we suggest that you first
    download the BIOS updater for new Intel 4th Gen Core Processors and then update
    the BIOS using this tool.
    Please update your BIOS to the latest version from here https://www.asus.com/us/support/Down...EkEIQokEMw/45/
      My ComputerSystem Spec
  3.    10 Jan 2016 #3
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Quote Originally Posted by lifetec View Post
    Your system has only 3 Windows Updates(KB) installed.
    Please update all windows updates to further optimize and stabilize your system.\
    Correction, 3 Hotfixes are installed.
    Most Windows 10 systems have 2/3 hotfixes installed.



    Hi @Ahxiang87,

    Please uninstall Asus software
    Code:
    fffff801`df5a64d8  fffff801`c907063dUnable to load image AiCharger.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AiCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AiCharger.sys
     AiCharger+0x63d
    Please update your Logitech drivers
    Driver Reference Table - LGSUsbFilt.Sys
    Driver Reference Table - LGSHidFilt.Sys
    Code:
    fffff801`df5a6808  fffff801`c9a77109Unable to load image LGSUsbFilt.Sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for LGSUsbFilt.Sys
    *** ERROR: Module load completed but symbols could not be loaded for LGSUsbFilt.Sys
     LGSUsbFilt+0x7109
    0: kd> lmvm LGSUsbFilt
    start             end                 module name
    fffff801`c9a70000 fffff801`c9a80000   LGSUsbFilt T (no symbols)           
        Loaded symbol image file: LGSUsbFilt.Sys
        Image path: LGSUsbFilt.Sys
        Image name: LGSUsbFilt.Sys
        Timestamp:        Thu May 30 17:15:44 2013 (51A76D20)
        CheckSum:         00013993
        ImageSize:        00010000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    fffff801`df5a64a8  fffff801`c9b2b595Unable to load image LGSHidFilt.Sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for LGSHidFilt.Sys
    *** ERROR: Module load completed but symbols could not be loaded for LGSHidFilt.Sys
     LGSHidFilt+0xb595
    0: kd> lmvm LGSHidFilt
    start             end                 module name
    fffff801`c9b20000 fffff801`c9b35000   LGSHidFilt T (no symbols)           
        Loaded symbol image file: LGSHidFilt.Sys
        Image path: LGSHidFilt.Sys
        Image name: LGSHidFilt.Sys
        Timestamp:        Thu May 30 17:16:33 2013 (51A76D51)
        CheckSum:         000169DA
        ImageSize:        00015000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 58079
    Code:
    fffff800`d19a75c8  fffff801`2a83050cUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x12050c
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`c9f30000 fffff801`cab4b000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Dec 16 15:03:30 2015 (56716F32)
        CheckSum:         00BE13AE
        ImageSize:        00C1B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please update your Realtek network drivers
    Driver Reference Table - Rt630x64.sys
    Code:
    fffff803`8fba6318  fffff801`28646fbeUnable to load image \SystemRoot\System32\drivers\Rt630x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt630x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt630x64.sys
     Rt630x64+0x16fbe
    0: kd> lmvm Rt630x64
    start             end                 module name
    fffff801`c9200000 fffff801`c92d8000   Rt630x64   (deferred)             
        Image path: Rt630x64.sys
        Image name: Rt630x64.sys
        Timestamp:        Thu May 29 09:46:09 2014 (5386E5C1)
        CheckSum:         000D8BFC
        ImageSize:        000D8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall Avast while troubleshooting and use Windows Defender as alternative
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`2224dfe8  fffff800`57be766fUnable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0xf766f
      My ComputersSystem Spec
  4.    10 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 2
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Thanks for the reply! Ok! i will do it as u guys say and will see hows everything goes
      My ComputerSystem Spec

 


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