1st BSOD on new Laptop

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  1. Posts : 14
    Windows 10
       #1

    1st BSOD on new Laptop


    Hi Everyone,

    so I just bought this laptop a few weeks ago, but earlier I did a clean windows reset, and then install all my files again, I have like installed almost 15+ programs and after I have installed my programs, my windows just crashed

    I have attached the DM Log Collector zip file.
    Attachment 57989

    thanks,
    Darren
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Please update or remove MSI software.

    Please update this driver, I don't know what program uses it but it is outdated.
    Driver Reference Table - PxHlpa64.sys
      My Computers


  3. Posts : 14
    Windows 10
    Thread Starter
       #3

    axe0 said:
    Please update or remove MSI software.

    Please update this driver, I don't know what program uses it but it is outdated.
    Driver Reference Table - PxHlpa64.sys
    Hi! thank you so much for responding!
    which msi software should I update/remove? cause this laptop comes with a bunch of MSI-pre installed software..

    and about the "PxHpa64.sys" I searched online and it said its for the program called Roxio by Sonic, which I do not have in my pc..
    I checked my device manager tho, turns out my dvd drive uses it..
    Attachment 58169

    I tried updating it but it said I have the latest version installed
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    DarnJhud said:
    Hi! thank you so much for responding!
    1. which msi software should I update/remove? cause this laptop comes with a bunch of MSI-pre installed software..

    2. and about the "PxHpa64.sys" I searched online and it said its for the program called Roxio by Sonic, which I do not have in my pc..
    I checked my device manager tho, turns out my dvd drive uses it..
    1. Having a closer look at the driver, link below, it appears to be causing bluescreens on several systems. I haven't seen it causing issues, but I suggest to remove every bloatware of MSI.
    Driver Reference Table - NTIOLib_X64.sys

    2. Device manager isn't the best place for updating drivers, you usually will get the message that the most current driver has been installed already. It is the best to check your manufacturer for driver updates.
      My Computers


  5. Posts : 14
    Windows 10
    Thread Starter
       #5

    axe0 said:
    1. Having a closer look at the driver, link below, it appears to be causing bluescreens on several systems. I haven't seen it causing issues, but I suggest to remove every bloatware of MSI.
    Driver Reference Table - NTIOLib_X64.sys

    2. Device manager isn't the best place for updating drivers, you usually will get the message that the most current driver has been installed already. It is the best to check your manufacturer for driver updates.

    got it, I'm currently uninstalling all MSI bloatware,
    but is there a way to check what manufacturer is my DVD drive? I tried checking the MSI GE62 website for drivers but no DVD drive included..
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    Normally the owner of a laptop gets all of the drivers from the laptop manufacturer.

    It looks like Microsoft is the driver provider, from your screenshot.
    If that is correct then Microsoft pushes an update for the driver, but you can't force Windows Update in any way for a specific update.
      My Computers


  7. Posts : 14
    Windows 10
    Thread Starter
       #7

    axe0 said:
    Normally the owner of a laptop gets all of the drivers from the laptop manufacturer.

    It looks like Microsoft is the driver provider, from your screenshot.
    If that is correct then Microsoft pushes an update for the driver, but you can't force Windows Update in any way for a specific update.
    well actually its a company called rovi
    Attachment 58183

    but i tried searching for a driver from them but I coudn't find any?
    i guess that's that huh?
    so far I haven't had any BSOD since the 1st one that was last night..
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

    I only raised it so you would be aware of it, nothing more :)

    Good to hear.
      My Computers


  9. Posts : 14
    Windows 10
    Thread Starter
       #9

    axe0 said:
    I only raised it so you would be aware of it, nothing more :)

    Good to hear.
    would you recommend getting a 3rd party driver updater though? to keep drivers up to date.
    cause I tried downloading the tweakbit driver updater and only did a scan to see if theres any driver need to be updated and it says all of my intel are out of date
      My Computer


  10. Posts : 14,897
    Windows 10 Pro
       #10

    NEVER USE 3rd part driver updaters
    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.


    With laptops, ONLY get drivers from the manufacturer.
      My Computers


 

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