1.    09 Jan 2016 #1
    Join Date : Oct 2015
    Posts : 30
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free

    system_service_exception dxgmms2.sys while i play Tree of Life


    Well, my computer is while giving blue screen of death when I open a game " Tree of life " , I play for a while and walk around the map and my computer freezes and blue screen, no longer know what to do, uninstalled and installed again the video drivers and nothing , what can I do?Only gives blue screen in this game , other games usually work

    Sorry my bad english.
      My ComputerSystem Spec
  2.    09 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    All your dumpfiles are:
    Code:
     Use !analyze -v to get detailed debugging information.
    BugCheck 3B, {c0000005, fffff801e7af1fba, ffffd00024563d00, 0}
    Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_CPU_HOST_APERTURE::UnmapRange+3a )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801e7af1fba, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024563d00, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - 
    FAULTING_IP: 
    dxgmms2!VIDMM_CPU_HOST_APERTURE::UnmapRange+3a
    fffff801`e7af1fba 488b0f          mov     rcx,qword ptr [rdi]
    This points to problems with directX.

    You said
    Only gives blue screen in this game , other games usually work
    But i found this :
    Code:
    Games that are not compatible with Windows 10 or don't have an optimal playing experience   
     
    The following games have various issues such as not opening and various error messages. Unfortunately after checking with the developers, these issues cannot be resolved and therefore these games cannot be played with Windows 10
    
    
    • 1 vs 100
    • 7 Wonders II
    • AirStrike 2
    • AirStrike 2: Gulf Thunder
    • AirStrike 3D
    • Alice and the Magic Gardens
    • Alice Greenfingers
    • Amanda Rose - The Game of Time
    • Amanda's Sticker Book
    • Amazing Gift
    • Astrobatics
    • Atomaders
    • Blossom
    • Bricks of Egypt
    • Bricks of Egypt 2
    • Burger Island 2 - The Missing Ingredient
    • Club Control 2
    • Create A Mall
    • Cubis Gold 2
    • Deep Sea Tycoon
    • Double Play - Jojo's Fashion Show 1 & 2
    • Elizabeth Find M.D. - Diagnosis Mystery
    • Escape from Thunder Island
    • Everything Nice
    • Fairy Treasure
    • Farm Frenzy Combo
    • First Class Flurry
    • Fresco wizard
    • Gizmos - Riddle of the Universe
    • Habitat Rescue - Lion's Pride
    • Hammer Heads
    • Hidden Path of Faery
    • Hide & Secret - The Lost World
    • Hypnosis
    • Impact
    • Jewel Quest Mysteries -The Oracle of Ur
    • Juliette's Fashion Empire
    • Jurassic Realm
    • Legend of Aladdin
    • Lost Fortunes
    • Magic Inlay
    • Magicville - Art of Magic
    • MONOPOLY
    • Mystery Case Files - Dire Grove
    • Namco All-Stars by Namco - Dig Dug
    • Nancy Drew The White Wolf of Icicle Creek
    • Nora Roberts Vision in White
    • Pat Sajak's Lucky Letters Deluxe
    • Puzzle Solitaire
    • Reel Deal Epic Slots 2 - Forrest Gump
    • Safecracker
    • Solitaire Mystery - Stolen Power Deluxe
    • Spelvin
    • Star Defender 4
    • StoneLoops!
    • Super GameHouse Solitaire Volume 2
    • Super Granny 3
    • Super Letter Linker
    • Sushi Bar Express
    • The Cross Formula
    • The Magician's Handbook II - BlackLore
    • Tropical Swaps
    • Turtle Odyssey
    • Virtual Villagers 4 - The Tree of Life Platinum Edition
    • VooDoo Chronicles - The First Sign Platinum Edition
    • Wendy's Wellness
    see https://support.gamehouse.com/entrie...ing-experience

    And also
    Virtual Villagers 4 - The Tree of Life
    Action - Adventure games

    1
    Release date: 2011-02-15

    Note: This game is not compatible with Windows 10.

    http://www.zylom.com/fi/download-gam...-tree-of-life/
      My ComputerSystem Spec
  3.    09 Jan 2016 #3
    Join Date : Oct 2015
    Posts : 30
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    Actually, I was talking about this game Tree of Life on Steam

    My GF plays without any trouble and she uses Windows 10
      My ComputerSystem Spec
  4.    10 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The game seems to be in development so there will be many bugs and possible crashes.

    But the games requires DirectX version 9.0c maybe this is missing in your windows 10 installation.

    Compare the installed directX versions on your PC and your Girlfriend
      My ComputerSystem Spec
  5.    11 Jan 2016 #5
    Join Date : Oct 2015
    Posts : 30
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by lifetec View Post
    The game seems to be in development so there will be many bugs and possible crashes.

    But the games requires DirectX version 9.0c maybe this is missing in your windows 10 installation.

    Compare the installed directX versions on your PC and your Girlfriend
    My girlfriend is using DirectX 10. Mine is on 11.3 with support to version 12. Is there anything I can do to fix this bsod?I did not find any download to DirectX 9.0c for Windows 10
      My ComputerSystem Spec
  6.    11 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Install this DirectX 9.0c End-User Runtime https://www.microsoft.com/en-in/down....aspx?id=34429
      My ComputerSystem Spec
  7.    11 Jan 2016 #7
    Join Date : Oct 2015
    Posts : 30
    Microsoft Windows 10 Pro 64 bits 10586 Multiprocessor Free
    Thread Starter

    "You must be running Windows 98, Windows Millennium Edition, Windows 2000, Windows XP or Windows Server 2003 family to install DirectX 9.0c"
    I installed the 9.0 version , I will try and see if it stopped giving blue screen of death
    Thanks.
      My ComputerSystem Spec

 


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