Constant power failures.

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  1. Posts : 17
    Windows 10 Pro 64 Bit
       #1

    Constant power failures.


    My brand new computer keeps powering off repeatedly since upgrading to Windows 10. Sometimes it powers off when just using Chrome and general internet stuff. Sometimes it powers off before even reaching the BIOS or login screens. Sometimes it happens multiple times in a row (like a flickering lightbulb almost!). I have disabled USB booting in the BIOS recently thinking it might be to do with an external hard drive but it's not helped. Here are the errors in the log around the time it happens:
    http://pastebin.com/ufJpqDHu
    http://pastebin.com/jKqsauYs
    http://pastebin.com/AxtiDsvm

    I had my wireless adapter changed because it wasn't working and since then I have these too:
    http://pastebin.com/n23AQME4
    http://pastebin.com/0ShErbQT

    In case you want a picture, here's a picture:
    http://postimg.org/image/v7yies6q7/

    I did do the log gathering thing but I'm uncomfortable posting it on the internet. There's so much information in there and I don't know what hackers can and cannot use. I'd be more comfortable providing only what's needed..sorry :).

    Attachment 57567 Attachment 57568 Attachment 57569
      My Computer


  2. Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter
       #2

    It's just shut down again, I can't open the start menu at all. It's giving me a spinning wheel. I can't load more than the task manager. I can't right click. It keeps shutting down, as I have written this it's shut down twice .
      My Computer


  3. Posts : 14,897
    Windows 10 Pro
       #3

    Hi yuk75,

    Please upload the zip file, we can't help you with the current provided data because it isn't useful for this kind of troubleshooting.
    Please note, you can remove your uploaded files whenever you want, but keep it long enough uploaded so we can help :)
      My Computers


  4. Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter
       #4

    Okay, thank you for looking into this. I fixed the spinning wheel and start menu issue by using system restore. I tried to give DCOM permissions to Runtime Broker and it backfired and everything was throwing the error (second link from first post). I followed a tutorial and it was just genuinely unhappy with the results...thank god for a restore point.

    Here's the files: Attachment 57977
      My Computer


  5. Posts : 14,897
    Windows 10 Pro
       #5

    What are the 3.3v, 5v and 12v values in the BIOS?

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU and cooling system.
    How to fill in your system specs:

      My Computers


  6. Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter
       #6

    I don't think it's overheating, this happens usually on startup and even after 4 hours of use the air coming out of the case is cold/cool (when it wants to work).

    I updated the specs as good as I could, this is from my actual order from MSY:
    Attachment 58055

    What are the 3.3v, 5v and 12v settings? How do I find that out? I do know the BIOS is up to date (from speccy):
    Brand: American Megatrends Inc.
    Version: P1.60
    Date: 9/11/2015
      My Computer


  7. Posts : 14,897
    Windows 10 Pro
       #7

    axe0 said:
    What are the 3.3v, 5v and 12v values in the BIOS?
    Please read my question

    The 3.3v, 5v and 12v are values that go to your motherboard, the 3.3v and 5v values are for the chips and the 12v value is simply for everything that moves.
      My Computers


  8. Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter
       #8

    I have
    3.30V: +3.392 V
    5.00V: +5.112 V
    12.00V: +12.192 V
      My Computer


  9. Posts : 14,897
    Windows 10 Pro
       #9

    PSU proper connected?
      My Computers


  10. Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter
       #10

    I would assume so, I paid a store to build it and it was working fine until upgrading to Windows 10.
      My Computer


 

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