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  1.    11 Jan 2016 #11
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    There are no dumpfiles in your zip.

    But i found this all your WER ( Windows Error Reporting) are
    +++ WER1 +++:
    Fault bucket , type 0
    Event Name: PnPRequestAdditionalSoftware
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: USB\VID_264A&PID_3006&REV_0036&MI_00
    P3: 10.0.0.0
    P4: 0409
    P5: input.inf
    P6: *
    P7:
    P8:
    P9:
    P10:


    Device Name: TT Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x264A, 0x3006
    FF Driver: n/a
    This seems to be your USB Gaming Keyboard.
    Does it needs to have drivers or must you update to windows 10 driver.
    Do you have the proper USB drivers installed for your motherboard
    Did you have all the latest drivers for your motherboard esp. the chipset etc.
    What bios version do you have the latest is 1.60
    support http://www.asrock.com/mb/Intel/B150M.../?cat=Download

    If you have a other Keyboard use this one(unplug the USB gaming keyboard) and see if you also have the problems.
      My ComputerSystem Spec
  2.    11 Jan 2016 #12
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    It isn't exactly a bluescreen, more a sudden shutdown/restart.

    BIOS = 1.60, present in the files.


    I would recommend to check the PSU if it is a little loosy and if any cable is loosy.
    After that test the PSU
    PSU - Test DC Output Voltage - Windows 7 Help Forums
      My ComputersSystem Spec
  3.    11 Jan 2016 #13
    Join Date : Jan 2016
    Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter

    Quote Originally Posted by lifetec View Post
    There are no dumpfiles in your zip.

    But i found this all your WER ( Windows Error Reporting) are
    +++ WER1 +++:
    Fault bucket , type 0
    Event Name: PnPRequestAdditionalSoftware
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: x64
    P2: USB\VID_264A&PID_3006&REV_0036&MI_00
    P3: 10.0.0.0
    P4: 0409
    P5: input.inf
    P6: *
    P7:
    P8:
    P9:
    P10:



    This seems to be your USB Gaming Keyboard.
    Does it needs to have drivers or must you update to windows 10 driver.
    Hmm we thought it was an external hard drive trying to boot. Thanks for figuring that out! I'll go find out if there's updates etc .

    Quote Originally Posted by axe0 View Post
    I would recommend to check the PSU if it is a little loosy and if any cable is loosy.
    After that test the PSU
    PSU - Test DC Output Voltage - Windows 7 Help Forums
    I will run that tonight too, thank you!
      My ComputerSystem Spec
  4.    11 Jan 2016 #14
    Join Date : Jan 2016
    Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter

    Okay not sure I can do the PSU test....I don't have those items or the money to get them. Do you think the PSU could be faulty or is it possible some sort of error is causing it to shut down?
      My ComputerSystem Spec
  5.    11 Jan 2016 #15
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    I'm suspecting a loosy cable or improper connected PSU or damaged connections. In a store it often occurs that something hasn't been done proper (enough)
      My ComputersSystem Spec
  6.    11 Jan 2016 #16
    Join Date : Jul 2015
    Posts : 212
    10 (Free upgrade)

    CPU fan plugged in/working?
    What are the CPU temps?
      My ComputerSystem Spec
  7.    16 Jan 2016 #17
    Join Date : Jan 2016
    Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter

    I checked all the cords and they seem to be well plugged in. The fans are working as well. I can't really tell you the cpu temps because it wont stay on long enough at the moment.
      My ComputerSystem Spec
  8.    17 Jan 2016 #18
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Now I would really like to know if the PSU is faulty, see if you can borrow a multimeter from someone.
      My ComputersSystem Spec
  9.    17 Jan 2016 #19
    Join Date : Jan 2016
    Posts : 17
    Windows 10 Pro 64 Bit
    Thread Starter

    We're taking it back to the shops in the morning. It's been 31 days since we bought it exactly and it literally will not turn on at all anymore. Well it does but it turns off within seconds . It went from bad to worse very quickly.
      My ComputerSystem Spec

 
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