Windows 10: Long term BSOD WHEA

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  1.    07 Jan 2016 #1

    Long term BSOD WHEA


    Long term problem with crashing, over a year, updated from win 8.1 to 10 in an effort to correct it, to no avail.

    First crash happened while watching video in in the Chrome browser. Crashes did not happen using the internet explorer browser. Videos in the steam app, iTunes, and Netflix will all crash. The computer will also crash out in some games the most severe being that Minecraft will crash and leave corrupted data breaking saves.

    Any help is greatly appreciated

    Attachment 57479
      My System SpecsSystem Spec

  2.    07 Jan 2016 #2

    The dumpfiles are:

    Code:
      *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 124, {0, ffffe00160718028, ba000000, 52000402}
    Probably caused by : GenuineIntel
    Followup: MachineOwner
    ---------
    5: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe00160718028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
     
    
    Common Platform Error Record @ ffffe00186b3b028
    -------------------------------------------------------------------------------
    Record Id     : 01d140bc0da51c62
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/6/2016 23:46:34 (UTC)
    Flags         : 0x00000000
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00186b3b0a8
    Section       @ ffffe00186b3b180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000007
    This could point to a hardware problem with your CPU but often also motherboard software can cause this kind of BSODs.
    In this case it's an internal unclassified error, which means it's not publicly documented (which is ironic given it's "unclassified"). However, yes, it's clear you're dealing with an internal CPU fault and not one that could be generated by bus issues or any other external factor other than heat and voltage. Though make dead sure motherboard software isn't interfering; sometimes mobo software will generate CPU faults of this sort because of bugs in their CPU drivers.
    Other than that, no, there's really nothing else you can retrieve from this.

    source: http://www.sysnative.com/forums/bsod...mca-fault.html
    Please update utilities Like AAPcharger center, Easy Tune, EZ setup etc. too the latest windows 10 version, If the BSOD keep happening please remove and uninstall the drivers of these kind of programs.

    Also there is a biosupdate to version F7 with Better system compatibility for Intel® 5th Generation Core™ Processors
      My System SpecsSystem Spec

  3. axe0's Avatar
    Posts : 11,000
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       07 Jan 2016 #3

    lifetec said: View Post
    Please update utilities Like AAPcharger center, Easy Tune, EZ setup etc. too the latest windows 10 version, If the BSOD keep happening please remove and uninstall the drivers of these kind of programs.
    Gigabyte software is known for causing 0x124, it is better to immediately remove them then trying to update them.
      My System SpecsSystem Spec

  4.    07 Jan 2016 #4

    I'm not great with this stuff, I want to make sure I understand.

    I should uninstall the app center from gigabyte and then update to version f7 of BIOS?

    I checked the BIOS information, it's from AMI. Does this matter? Should I get the new version F7 directly from Intel?

    Again any help in greatly appreciated, this problem has been painful
      My System SpecsSystem Spec

  5.    08 Jan 2016 #5

    First remove/uninstall all the Gigabyte software utilities like AAPcenter, Easy Tune etc. from your system.
    Did you already update all your drivers to the latest versions from your supportpage (see below). If not do it.
    Use your system if there are no more BSOD's. Your OK.

    If the systems keeps BSOD update your BIOS to version F7 from the Gigabyte supportpage http://www.gigabyte.us/products/prod...d=4994&dl=1#dl
    But be aware
    Warning:
    Because BIOS flashing is potentially risky, if you do not encounter problems using the current version of BIOS, it is recommended that you not flash the BIOS. To flash the BIOS, do it with caution. Inadequate BIOS flashing may result in system malfunction.
      My System SpecsSystem Spec

  6.    08 Jan 2016 #6

    I did as you suggested, removed the APP center (during the uninstall easy tune and ez something were also uninstalled)

    I used the run command and msinfo32 to check that the BIOS are updated to F7.

    I ran Netflix about 10 minutes and had a freeze, screen stopped changing keyboard and mouse did not "work". used the power button to restart.

    After restart went back to Netflix, ran a video for about 1 hour, then BSOD. There was not warning from my perspective, video did not get choppy sound did not lose sync. Usually when it BSOD it stops responding once the percentage gets to 100, this last time it did actually restarted like it says it would.

    I hope that information can help you to help me

    Attachment 57613
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,000
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Jan 2016 #7

    It is still an internal unclassified error.
    It seems cache bank 4 is consistent.
    Run IntelBurnTest to test your CPU
    CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00160718138
    Section       @ ffffe001607182c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 5 Bank 4)
      Status      : 0xba00000052000402
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00186b3b138
    Section       @ ffffe00186b3b2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 7 Bank 4)
      Status      : 0xba00000052000402
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001def18138
    Section       @ ffffe001def182c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 4 Bank 4)
      Status      : 0xba00000052000402
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0018354c138
    Section       @ ffffe0018354c2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : Internal unclassified (Proc 2 Bank 4)
      Status      : 0xba00000052000402
      My System SpecsSystem Spec

  8.    08 Jan 2016 #8

    I ran the test three times (standard, high, and very high) the message at the end said that the CPU was stable.

    The temp shown in the HWinfo did get high (95+ C) and turned red in the display but HWinfo had another line about thermal throttling being engaged so I let it keep running.

    I've attached the log file for the very high level test, I hope it offers some insight

    Attachment 57624
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,000
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Jan 2016 #9

    95C+ is overheating.
    Clean your system of dust, clean the heatsink and replace the thermal paste.

    What CPU cooler are you using and what cooling system do you have?
      My System SpecsSystem Spec

  10.    08 Jan 2016 #10

    Again sorry I'm not really technical, the cooler looks like a fan with intel written on the center it has some sort of silver radiator between it and the CPU/Motherboard.

    When I had the system put together I was under the impression that it was sufficient. Is that incorrect?

    Regarding dust, with the case open there is little to no visible dust inside the case. I will turn it off and clean it with canned air after I finish this post.
      My System SpecsSystem Spec


 
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