1.    06 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 4
    Windows 10

    Constant BSODs, prior issues with 840M Card, not sure where to start..


    Hi everyone,

    I'm not sure if the issues I'm having are directly related to the video card, but a month or two ago I was having major issues trying to actually install drivers and such.

    The next step if it is not a hardware issue is to basically refresh the PC, but I'd rather not have to do that if it's software fixable.

    Thanks in advance for any help.

    Attachment 57425

    Some additional info - We have 2 of these laptops and I've not had ANY of these issues on the other laptop in any way, shape or form. No video card errors, no BSOD, nothing.
      My ComputerSystem Spec
  2.    07 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Only 2 dumpfiles are readable
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 139, {3, ffffd00022a54750, ffffd00022a546a8, 0}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
    Followup: MachineOwner
    ---------
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    KERNEL_SECURITY_CHECK_FAILURE (139)
    A kernel component has corrupted a critical data structure.  The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arguments:
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd00022a54750, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd00022a546a8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    Debugging Details:
    ------------------
    
    OVERLAPPED_MODULE: Address regions for 'ndisuio' and 'WUDFRd.sys' overlap
    i suspect that the bsod is caused by a faulty or noncompatible driver because of the 2 overlapping modules/drivers.
    It mentioned ndisuio.sys that could point to network/wireless related problems.

    There are a few older probably not windows 10 compatible driver on your system.

    You have Virtual clone with drivers from 2014 installed, please update to a windows 10 compatible version. If not avaliable please remove it.

    Update your HWinfo to the latest windows 10 compatible version.

    Your Atheros Bluetooth device has drivers from 2014
    Your Acer Launch Manager Wireless Driver is from 2014
    Your intel widi is also from 2014
    Your Realtek PCI Gb adapter is from 2014
    Please update all these drivers to the latest windows 10 drivers from Acer support site http://us.acer.com/ac/en/US/content/drivers
    Advice update all the other drivers too.

    You have only 5 Windows Updates (KB) installed please update all the Windows Updates to improve and stabilize your system.
      My ComputerSystem Spec
  3.    07 Jan 2016 #3
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Remove the bypasses/cracks on your system before proceeding.
    No support may be given until it has been cleared up!

    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec
  4.    07 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 4
    Windows 10
    Thread Starter

    Attachment 57552
    Quote Originally Posted by lifetec View Post
    Only 2 dumpfiles are readable


    i suspect that the bsod is caused by a faulty or noncompatible driver because of the 2 overlapping modules/drivers.
    It mentioned ndisuio.sys that could point to network/wireless related problems.

    I've given this all another shot.


    Quote Originally Posted by lifetec View Post
    There are a few older probably not windows 10 compatible driver on your system.



    Quote Originally Posted by lifetec View Post
    You have Virtual clone with drivers from 2014 installed, please update to a windows 10 compatible version. If not avaliable please remove it.

    I've uninstalled Virtual Clone.


    Quote Originally Posted by lifetec View Post
    Update your HWinfo to the latest windows 10 compatible version.

    Done, and attached.


    Quote Originally Posted by lifetec View Post
    Your Atheros Bluetooth device has drivers from 2014
    Your Acer Launch Manager Wireless Driver is from 2014
    Your intel widi is also from 2014
    Your Realtek PCI Gb adapter is from 2014
    Please update all these drivers to the latest windows 10 drivers from Acer support site Download Drivers and Manuals | Acer Official Site
    Advice update all the other drivers too.

    I've gone to the Acer site and reinstalled everything, many of them came up with only the option to "Repair", I cannot remember exactly which those were but I chose that option. I've updated everything that was able to be updated.


    Quote Originally Posted by lifetec View Post
    You have only 5 Windows Updates (KB) installed please update all the Windows Updates to improve and stabilize your system.

    I've installed all updates available, when I go into Windows Update, it tells me everything is up to date. I've attached a picture of my Windows Update page, 2 to be exact.


    I don't know if the HWinfo file is in the right format, if it isn't I can try something else?


    And it now seems to not be crashing, holy smokes! I don't know if it will again, I've done up another bug report, but I'm assuming since there was no dump file created, it's not that helpful?


    Anyway, thanks so very much. SOMETHING has happened and things are much better, so I'm a league above where I was this time yesterday.


    Quote Originally Posted by axe0 View Post
    Remove the bypasses/cracks on your system before proceeding.
    No support may be given until it has been cleared up!


    Forum rules

    I am very sorry. I believe I've removed the offending piece of software, if I have not please let me know and I will do whatever is necessary to make that happen.
      My ComputerSystem Spec
  5.    07 Jan 2016 #5
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.
      My ComputersSystem Spec
  6.    07 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.
    Okay, I've removed Daemon Tools and confirmed there's nothing else to be uninstalled.

    As well, I did a system restore after the stupid Driver Booster install, as that made ALL my issues much worse. I just hadn't gotten around to uninstaling it.

    So far I've been able to perform many tasks that were causing the BSOD errors, which is fantastic.

    Other than those issues, is there anything else I need to do? If not, I'll simply post back if I happen to have any other problems. But for now this seems solved. Thank you again for your patience and understanding, axe0
      My ComputerSystem Spec
  7.    07 Jan 2016 #7
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    This is in your case a simple thing, yet time consuming with desktops
    1. Only install drivers from your manufacturer Acer, Download Drivers and Manuals | Acer Official Site
    2. Update your software

    There are some drivers that need updating, usually most is from the manufacturer with laptops.

    Why a laptop owner only need to install drivers from the manufacturer?
    Laptop manufacturer often alter the drivers for the products, this forces the consumer to only install the by the manufacturer provided drivers. Other drivers usually won't work normal.

    You're welcome
    I'm glad to be able to be of assistance.
    Last edited by axe0; 07 Jan 2016 at 18:52.
      My ComputersSystem Spec
  8.    07 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    This is in your case a simple thing, yet time consuming with desktops
    1. Only install drivers from your manufacturer Acer, Download Drivers and Manuals | Acer Official Site
    2. Update your software

    There are some drivers that need updating, usually most is from the manufacturer with laptops.

    Why a laptop owner only need to install drivers from the manufacturer?
    Laptop manufacturer often alter the drivers for the products, this forces the consumer to only install the by the manufacturer provided drivers. Other drivers usually won't work as normal.

    You're welcome
    I'm glad to be able to be of assistance.
    This laptop has kind of cemented my decision that, in the future, I think I'll be buying a Mac! I've spent now 2 decades working with Windows-based systems, and the only times I've never had a problem with a computing device have been from my iPhone/iPad.

    My desktop system is mostly perfect, and I know how to tinker and do more things - I can whip out a video card, but with a laptop, something I had little experience with, I wasn't prepared for the driver issues! And man did DriverBooster (which I turned to based on a suggestion from someone having similar issues) cause a TON of issues.

    one other question regarding my GeForce card, I am being prompted in the GeForce app update to install the GameReady driver. It's something I may need later, but I'm now nervous about updating the driver through the GeForce system.

    What are your thoughts on this, will it potentially create further issues?
      My ComputerSystem Spec
  9.    07 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    I would install it when needed.

    Only when problems arise we can tell if the driver caused it.
      My ComputersSystem Spec

 


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