Windows 10: Laptop won't start after update
Laptop won't start after update
My HP Spectre 13 laptop won't complete a startup. It has the update of Windows 10 pro (from 8.1), a solid state drive (SSD), and classic shell. The computer started earlier today and I got a message that I could restart it to effect updates -- so I did. That restart seemed OK. Next I got a notice to upgrade my Kaspersky Internet Security (to KIS2016, I think) so I said OK. Then I got a message that I could restart to make the Kaspersky the effect. I did, and that is when I got messages in the following sequence.
(At some point a message flashed, too briefly to read, about a thread missing or something.)
1) "Your PC ran into a problem and needs to restart. We'll restart for you."
---- Messages: "preparing automatic repair" "diagnosing your PC"
2) "Your PC did not start correctly" [restart] [advanced options]
3) at [advanced options] offered this menu:
--(1) Continue - exit and continue to windows 10
--(2) Use a device -- Use a USB drive, network connection, or windows recovery DVD.
--(3) Troubleshoot -- reset your PC or see advanced options.
--(4) Turn off your PC
4) [Troubleshoot] offers:
--(1) Reset this PC - Lets you choose to keep or remove files, and then re-installs windows.
--(2) Advanced Options
5) [Advanced options] offers:
--(1) System restore -- use a restore point
--(2) System image recovery
--(3) Startup repair - fix problems that keep windows from loading.
--(4) Command prompt
--(5) Startup settings - change windows startup behavior.
--(6) See more recovery options - go back to the previous build.
So far I have only accessed the command prompt and listed folders with DIR. I am thinking of trying to use a system restore point, but I am worried about creating even more problems.
I suspect the problem is due to Win 10 or to drivers or to Kaspersky or an interaction between them. I will post this to Windows 10 forum, to HP Support, and to Kaspersky Support.
Try a system restore and instead of upgrading through the notice, upgrade from within Kaspersky self. That seems to work for others.
A system restore normally doesn't cause extra problems.
Here is an update of my previous information:
(1) The exact message on the BSOD screen is: "system_thread_exception_not_handled"
(2) I ran SFC /SCANNOW from the command prompt. SFC displayed Windows Version as 10.0.10240. It ran to 100% and then displayed the message "Windows Protection could not perform the requested operation."
(3) I picked System Restore and it used the 1-3-16 restore point.
"Deleted Kaspersky Internet Security 126.96.36.1994."
"Drivers and windows update information is not available."
"System Restore did not complete successfully."
"An expected error occurred during System Restore 0x8000ffff."
(4) Then I got the login screen and was able to log in to the desktop.
"System Restore completed successfully. The system has been restored to 1/4/2016 12:20 AM." -- I note that the restore point was one day earlier than previously. It must have restored twice.
(5) Then more messages:
"Updates completed successfully."
"Update virus protection."
"Restart required for updates."
(6) I restarted the computer and logged back in.
"Databases are extremely out of date."
(7) Here is more information on my computer:
HP Spectre x360 Convertible 13
Serial number 5CD5053WH8
Product number LOQ51UA@ABA
Seems you are back in your system
Yes, And I installed Kaspersky v16, this time from the Kaspersky site. A message said the install could not complete, but after 1/2 hour it was installed. All seems to be OK now. Thanks.
Glad to hear
First time posting here but I hope you can help.
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