Constant crashes&BSODs on MS Surface Pro 3: DRIVER_POWER_STATE_FAILURE

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  1. mmo
    Posts : 136
    Windows 10
    Thread Starter
       #11

    axe0 said:
    By uninstalling the software that comes with it usually.
    That's a bit tough, when the drivers came pre-installed on a device with the OS and all drivers already installed.
      My Computer


  2. mmo
    Posts : 136
    Windows 10
    Thread Starter
       #12

    I re-tried several times since (i.e. going to DeviceManager right after startup and triggering an Uninstall of "Surface Pen Settings").
    At the 6th or 7th attempt this finally worked, i.e. the process didn't hang as before but came back within 5 seconds claiming "successfully uninstalled".

    I then rebooted and - indeed - the drivers for Pen and Pen Settings remained gone.
    After that I re-installed the two from the Surface Pro 3 drivers file and - knocking on wood - this finally seems to have done the trick. I then rebooted again - with Windows one never knows...

    I have been using the device since all day including several hours on battery and didn't have any BSOD any more! :) Almost too good to be true!
      My Computer


  3. Posts : 14,894
    Windows 10 Pro
       #13

    mmo said:
    That's a bit tough, when the drivers came pre-installed on a device with the OS and all drivers already installed.
    It is why I added usually, it is not the same with tablets
    Besides a removal through device manager I wouldn't know another way to remove the drivers.

    Good to hear, watch it for a few more days before cheering and after that let us know how it goes :)
    (or earlier in case bluescreens persists)
      My Computers


  4. mmo
    Posts : 136
    Windows 10
    Thread Starter
       #14

    I have been using my Surface Pro 3 now for >3 days and through numerous meetings and also reading and surfing a lot on it while running on battery and didn't have to witness a single BSOD any more, so I dare to declare this issue as being resolved.
    Thanks a lot to lifetec for pointing me into the right direction! Without your help I would have had to reinstall my system and to waste countless hours. HIGHLY appreciated! I owe you!

    Cheers,
    Michael
      My Computer


  5. Posts : 654
    windows 10 Pro
       #15

    Great to hear.
    Please could you set the thread to solved.
      My Computer


  6. Posts : 1
    Windows 10
       #16

    This also solved a similar set of problems for me (restarts hanging, shut down hanging, first ever BSOD on my Surface Pro 3 with DRIVER_POWER_STATE_FAILURE). I found I couldn't uninstall the pen settings driver without the power lead attached to the surface.

    Thanks to both of you for persevering with this one!

    Al
      My Computer


  7. Posts : 1
    Windows 10
       #17

    mmo said:
    After that I re-installed the two from the Surface Pro 3 drivers file
    I'm sorry, I looked through the posts and followed the instructions, uninstalled surface pen and surface pen settings in device manager, re-booted and then installed the SurfacePro3_Win10_151026_2.msi file as listed on the first page and the driver for surface pen is still showing: Attachment 61084

    What am I missing? Did I install the incorrect driver package?
      My Computer


  8. mmo
    Posts : 136
    Windows 10
    Thread Starter
       #18

    I had to uninstall the Surface Pen Entry under Bluetooth and two more under Human Interface Device (Surface Pen and Surface Pen Settings). The last one gave me a hard time as it refused to uninstall (would hang forever). I tried all in all probably >10 times (several time as first thing after a system reboot) and finally it was gone. After that another reboot (to verify that none of the above re-appeared "spontaneously") and only then I re-installed the latter two from the SP3 drive package.
    That did the trick for me and since then I have no more issues with the pen (except that it is now running out of battery and it is difficult to get a AAAA battery here in Switzerland. I had to *order* one! But that's a different story...).

    YMMV...

    Good luck!
      My Computer


 

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