Multiple blue screens. Some in rapid succession.

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  1. Posts : 14
    Windows 10 Home 64-bit

    Multiple blue screens in rapid succession.

    I know you guys are very busy and this post is pretty large. I'm sorry about that.

    Main Issue
    My most urgent issue is that today(Tue. 1/5/16) I had 4 blue screens in rapid succession, which worried me enough to post them here cause I've been seeing how knowledgeable you guys are with these. The first BSOD with the error message "SYSTEM_SERVICE_EXCEPTION" happened first while I was just doing normal things on my PC (like browsing for solutions to my PC problems). When my PC restarted, just as I finished entering in my password, a BSOD occurred with the error message "APC_INDEX_MISTMATCH". My PC restarted again and the same thing happened. Again my PC restarted and a BSOD with the same error message occurred but this time it was just before I begun typing in my password (basically the same thing again). By now I was worrying my PC would not work correctly so I started looking up what to do on my brother's PC. After waiting a few minutes before trying to log in again, I was able to get in without it crashing. And so here I am now, thankfully, so I can give you the dump files and so forth attached below in the file " (539.8 KB)".

    I've also had one yesterday a little while after installing Windows 10, which is attached below with the title " (271.8 KB)". This one is of course a day older and maybe of less concern, but might be insightful for confirming my overall problem(s). It's error message was DRIVER_OVERRAN_STACK_BUFFER.

    Attachment 57416
    Attachment 57417
    note: The file " (539.8 KB)" contains 5 memory dumps. This is the 4 I had today, but if you note the dates, it's also the one I had yesterday. I guess it collected all of them.

    If at all helpful, some history and insights of my PC issues:
    I've been having BSOD's and a few other issues for a while, even since Windows 8.1. For one, my NVidia GPU has been seeming to have lots of issues, and with the research I have done and from what I've seen, it seems that it could be the culprit for many of the BSOD's I've had. My GPU would randomly stop working at times when I was playing a game or using 3D design software. The graphics driver dependent application I was using would crash some time later whether it be several minutes or several hours (Makes sense as they were set to use my NVidia) and after checking my taskbar, device manager, and searching for the NVidia control panel, it seems NVidia was nowhere to be found. What's interesting is that shortly after NVidia would crash and my 3D application would crash, my PC would crash as well. Sometimes, but not all the time, after restarting my PC, NVidia would reappear. And if I were to use an NVidia dependent application again, this process would repeat.

    Another part of the history is that while I had Windows 8.1 was that several Windows updates would not install. I had hoped that maybe that was the problem and that if I were to successfully update, it might fix any conflict the NVidia graphics card is having with windows. Since my efforts to successfully install the updates went for a very long time without working, I considered a factory reset to fix all my problems. But instead I updated to Windows 10, figuring that doing so might remove the need to install any windows 10 updates and potentially fix most of my problems. Since updating to Windows 10, my Windows does seem to be fully updated. However, my graphics card now still doesn't appear in the device manager even after a day or two and some reboots, it has not reappeared. And of course, as seen above, I'm still having BSOD's in Windows 10.


    Truthfully, I'm not really sure of anything, other than the problems I've seen and been exhausted with disappointment trying to fix these things, so anything insights or help you can give is greatly appreciated. Thank you for reading.
    Last edited by Ayudame; 06 Jan 2016 at 17:42. Reason: I didn't realize the files containg memory dumps weren't attached! How stupid of me. Sorry about that!
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    Hi Ayudame,

    Welcome to the 10forums.

    Please check your manufacturer for driver updates.
    Please check your software for driver updates.

    Diagnostic Test


    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Some windows drivers are blamed in a few crashes, but that usually means that a 3rd party driver is actually the cause.
    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My Computers

  3. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter

    Thanks for the Welcome. You folks here are very knowledgeable and I appreciate the time you take to help me.

    Ok, I went to my Manufacturer website - Dell - and after going to it's support page and clicking a button that detects drivers I would need updated, it detected 4 drivers for me to update: "Audio | IDT High-Definition Audio driver", "Video | Intel HD Graphics Driver", "Chipset | Intel Chipset Driver", and "BIOS | Inspiron 5720 System BIOS". The website tried to install them automatically for me, but only the "Audio" one successfully installed, while the website said 'the "Video" and "Chipset" could not be installed at this time' , and said 'the "BIOS" could not be installed automatically, it is required to be installed manually'. Do I need to make sure all these driver updates that the website found are installed before continuing? And, is this what you meant by "check your Manufacturer for driver updates"?

    Also, how should I properly check my software for driver updates? Like, which ones? Or is there a way I can check them all? Do you want me to check all my software manually? I can if need be, but that seems almost impossible. I'm really not sure how to understand that.

    It makes sense that you'd want to update any drivers before running driver verifier, so I'm going to run it, but I don't want to run it until I complete the first task you gave me of checking for driver updates and I'm stumbling over a few questions, so I need a nudge in the right direction. Finally, when I do run driver verifier, is it ok to be doing things on the PC while it's running? Sorry for all the questions, I just want to make sure I do things correctly.
      My Computer

  4. Posts : 14,897
    Windows 10 Pro

    It kinda is indeed what I meant with 'check your manufacturer for driver updates'
    However, I always do it manually with a few reasons
    1. You're sure the right driver is installed
    2. You're sure the right driver is proper installed
    3. You're sure no bug from any program is interfering with the installation process that could cause more problems.

    The software that needs updating:

    If Bitdefender is installed, remove either Trend Micro or Bitdefender to keep out of trouble from the 'more then 2 AV's installed problems' using the appropriate uninstall tool
    There aren't many, most are drivers you can get from your manufacturer.
      My Computers

  5. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter

    Alright, it took a while, but I updated all the drivers that detected and some new ones it found, except for one, the "Audio | IDT High-Definition Audio Driver". Every time I go to install this one, it doesn't seem to actually install. For other updates, I was able to update them through device manager but this one wouldn't work either way, so I just left it for now. If you think it needs to update it, I can keep trying.

    Also, I updated Trend Micro. I had trouble updating iTunes and I didn't want to bother with it so I uninstalled it, at least for now. I don't recall ever owning Bitdefender on this machine and I can't find it's program, so I'm not sure what I should do about that. But I'm gonna look for that driver and uninstall it if I can find it. (Edit - I found the file in C://Windows/System32/drivers/bdfsfltr.sys), but I cannot delete it even with administrator privileges because it says it's in use. Looking at further details, it says that the System is using it I think, so that seems weird that it would be a System file.)

    Anyways, I'm going to run the Driver Verifier soon now and get back to you. If and when it crashes, do I just attach another one of those debugging packs with all the different files like I attached in my first post?

    Edit - After I followed the Driver Verifier Instructions, clicked "Finish", and rebooted my PC like it requested, my PC crashed with a new BSOD immediately as it was loading. I don't remember what the error was. I checked my minidumps folder and it doesn't seem like there was any new minidump files than the ones I've seen. Also, I'm wondering: Is Driver Verifier running after that crash? Was it the cause of that crash? How do I know if it's still enabled/running?
    Last edited by Ayudame; 07 Jan 2016 at 23:28.
      My Computer

  6. Posts : 14,897
    Windows 10 Pro

    When your system crashes, just run the dm log collector again and upload a new zip.

    Driver verifier keeps running until you disable it.

    You can check if driver verifier is enabled by clicking 'Display existing settings'. If it is enabled you see under the header 'Enabled?' yes at the left side of some test types (depending on what you chose to enable).
      My Computers

  7. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter

    Thanks for the driver verifier info. Both times I've ran driver verifier now, it's given me BSOD's immediately upon reboot, as expected... But after running the dm log collector and checking my minidump folder, it seems neither crash produced a .dmp file. Maybe it's not a .dmp file that the driver verifier produces? Should I be looking for something else? Do you want me to upload the file anway?
      My Computer

  8. Posts : 14,897
    Windows 10 Pro

    Driver verifier always creates a dump, unless something is wrong.

    Search 'services.msc', look for 'Windows Error Reporting Service' and make sure it startsup manual (right click > properties)
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My Computers

  9. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter

    According to the services list, the startup type for "Windows Error Reporting Service" is set to "Manual (Trigger Start)". Also, it appears that I do have Minidumps enabled. I captured a picture of the menu, and it seems to matchup with the tutorial you linked me to. Here's the pic:
    Attachment 57895
    Last edited by Ayudame; 09 Jan 2016 at 12:36.
      My Computer

  10. Posts : 14,897
    Windows 10 Pro

    There are a few things more to check, 1 is the page file and the other is system files. The page file needs to be at least the size of the memory, you can check it under the part I believe is called 'Performance' that is in the same tab as where you can find the dump settings.

    Diagnostics Test

     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My Computers


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