Windows 10: Multiple blue screens. Some in rapid succession. Solved

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  1. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter
       10 Jan 2016 #11

    Okay, I checked my page file, and it seems to be much much more than the size of the memory dump. Here a picture of the menu:
    Attachment 58018

    After running SFC once, it didn't find any integrity violation, so I rebooted my PC and then did it again and still it found no integrity violation.

    Today, for a good while, my PC was running very slow and responding poorly many times and I got 5 BSOD's in total during that time. Here's a new dm log collector file with them in case looking at them would be good: Attachment 58022
      My ComputerSystem Spec


  2. Posts : 11,531
    Windows 10 Pro
       10 Jan 2016 #12

    The pagefile needs to be larger then your memory, not memory dump.
    A pagefile will always be larger then a memory dump, but that won't help.

    Please go to the file bdfsfltr.sys again, right click > properties > details tab > make a screenshot of it and post it.
      My ComputersSystem Spec


  3. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter
       10 Jan 2016 #13

    Here's the new settings of my paging file:
    Attachment 58147
    I changed the settings in the page file section. I unchecked "Automatically manage paging file size for all drives"? I selected "Custom size" and put in the Megabyte values for 16GB in "Initial size (MB)", which is the size of my RAM, and for 48GB in "Maximum size (MB)", which is x3 the size of my RAM.

    The image below is the picture you asked for of the details of the bdfsfltr.sys file:
    Attachment 58146
      My ComputerSystem Spec


  4. Posts : 11,531
    Windows 10 Pro
       10 Jan 2016 #14

    Run the Bitdefender uninstall tool, looking at the date of the driver you probably need to have the 2011 generation that you can find below on the page.
    Uninstall Consumer Paid
      My ComputersSystem Spec


  5. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter
       11 Jan 2016 #15

    Okay, I ran the "Bitdefender Antivirus Plus 2011" uninstaller download. Unfortunately, my PC crashed during the uninstall(maybe because it used/involved the file in the uninstall process?). Surprisingly though, I checked my "C://windows/System32/drivers" for the "bdfsfltr.sys" file and it wasn't there! So I guess that's good? Here's the new dm log collector file after that BSOD:
    Attachment 58254

    I tried to post this reply much earlier but right before I did I had another BSOD and so I left my house to do some things. And I had other BSOD's before that when I was testing my Intel Integrated and NVidia graphics cards on a game. Here's those BSOD's in case you can compare them or something: Attachment 58253
      My ComputerSystem Spec


  6. Posts : 11,531
    Windows 10 Pro
       11 Jan 2016 #16

    If I didn't yet tell to only use 1 GPU for everything, thus NOT GPU 1 for this and GPU 2 for gaming, then please start with it.
    I believe that both the GPU drivers have been flagged due to switching.
    Code:
    ffffd000`22aa9160  fffff801`1d63a558Unable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x71a558
    ffffd000`208869c8  fffff800`10716935Unable to load image igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x16935
    I would also suggest to uninstall Trend Micro using their uninstall tool, I couldn't find it which is why I didn't add a link to uninstall instructions/tool.
    Code:
    ffffd000`22aa9838  fffff801`1bb68a68Unable to load image tmevtmgr.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for tmevtmgr.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmevtmgr.sys
     tmevtmgr+0x8a68
    ffffd000`22aa96d8  fffff801`1b2d9507Unable to load image tmactmon.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for tmactmon.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmactmon.sys
     tmactmon+0x9507
    ffffd000`22aa89e0  fffff801`1ad6f920Unable to load image tmcomm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for tmcomm.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmcomm.sys
     tmcomm+0x3f920
      My ComputersSystem Spec


  7. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter
       11 Jan 2016 #17

    Okay, I managed to find Trend Micro's uninstall tool, so I ran it and I believe Trend Micro is uninstalled now.

    About the GPU's:
    1) I have my "Intel Integrated Graphics", and I have my "NVidia high performance graphics card". Which should I use? NVidia would run faster I imagine.

    2) Whichever I use, do I need to make sure the other is not being used? If so, how should I do that? Can I disable it?

    3) Will I never be able to switch between them in the future? Many people are able to do this so that would seem disappointing if not.

    Also, here are "dm log collector" files containing BSOD's I had since my last post incase they are useful to you:
    Attachment 58297

    I haven't had BSOD's since uninstalling Trend Micro yet, but it really hasn't been very long. I'll probably get some soon.
    Last edited by Ayudame; 11 Jan 2016 at 12:15.
      My ComputerSystem Spec


  8. Posts : 11,531
    Windows 10 Pro
       11 Jan 2016 #18

    1. I would use the best

    2. Disable the other in device manager

    3. It is only for the time of troubleshooting, switching between GPU's could cause problems on an unstable system.
      My ComputersSystem Spec


  9. Posts : 14
    Windows 10 Home 64-bit
    Thread Starter
       11 Jan 2016 #19

    Alright, I'll try disabling one and see if anything happens and test it on my game and stuff.

    Assuming no problems occur, how long should I wait to tell you that there has been no problems? Cause if there's no problems while one is disabled, surely that gives you much insight.
      My ComputerSystem Spec


  10. Posts : 11,531
    Windows 10 Pro
       11 Jan 2016 #20

    At least a few day + the frequency of crashes previously.
      My ComputersSystem Spec


 
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