1.    04 Jan 2016 #1
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro

    Fresh, clean install- frequent BSOD


    Hi guys, hate to introduce myself this way but need some help. PC is Lenovo Erazer X510, has fresh, clean installed Win 10 Pro. Getting BSODs. Tried reading the dump with WhoCrashed, not getting any real info:

    crash dump file: C:\WINDOWS\Minidump\010416-12046-01.dmp
    This was probably caused by the following module: wdf01000.sys (Wdf01000!FxRequest::CompleteInternal+0x25B)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF802CEC80B30, 0x0, 0xFFFFFFFFFFFFFFFF)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\WINDOWS\system32\drivers\wdf01000.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Kernel Mode Driver Framework Runtime
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

    One thing to note, not sure if related but date has problems. Its January 4, not January 5.. Also note certificate errors in Firefox that are likely related to time/date issues. Have checked everywhere that I know to check, time and date appear correct. Something is wrong in that regard.

    Ran sfc /scannow Found issues it couldn't repair. Appears to be related to opencl.dll. DISM could not fix due to source error. Have no ISO with my version as I had the major update 1511. Believe opencl.dll is a Nvidia file? Running latest driver version 361.43.

    Any help would be great!

    Tom
      My ComputerSystem Spec
  2.    07 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,650
    Windows 10 Pro

    Do you have update KB2983588 installed?
    Code:
    Event[3121]:  Log Name: System
      Source: disk
      Date: 2016-01-04T19:54:29.505
      Event ID: 158
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ANDREA-DORIA
      Description: 
    Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
    The crash seemed to have been caused by your network drivers, I suggest to update your VPN software and Intel drivers
    Driver Reference Table - AcpiCtlDrv.sys
      My ComputersSystem Spec
  3.    07 Jan 2016 #3
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Do you have update KB2983588 installed?
    Code:
    Event[3121]:  Log Name: System
      Source: disk
      Date: 2016-01-04T19:54:29.505
      Event ID: 158
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ANDREA-DORIA
      Description: 
    Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
    The crash seemed to have been caused by your network drivers, I suggest to update your VPN software and Intel drivers
    Driver Reference Table - AcpiCtlDrv.sys
    Will check tonight. Thank you!
      My ComputerSystem Spec
  4.    07 Jan 2016 #4
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Network drivers were updated yesterday. Updated VPN software to latest version. So far so good. Thank you!
      My ComputerSystem Spec
  5.    07 Jan 2016 #5
    Join Date : Jun 2015
    Posts : 12,650
    Windows 10 Pro

    Let me know how it goes within a few days please

    In case of another bluescreen, let me know when it has occured.
      My ComputersSystem Spec
  6.    07 Jan 2016 #6
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Let me know how it goes within a few days please

    In case of another bluescreen, let me know when it has occured.
    Will do. Thanks again!
      My ComputerSystem Spec
  7.    08 Jan 2016 #7
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Do you have update KB2983588 installed?
    Code:
    Event[3121]:  Log Name: System
      Source: disk
      Date: 2016-01-04T19:54:29.505
      Event ID: 158
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: ANDREA-DORIA
      Description: 
    Disk 2 has the same disk identifiers as one or more disks connected to the system. Go to Microsoft's support website (http://support.microsoft.com) and search for KB2983588 to resolve the issue.
    Can't seem to find KB2983588
      My ComputerSystem Spec
  8.    11 Jan 2016 #8
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Been a few day since last crash. looking good so far.
      My ComputerSystem Spec
  9.    12 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,650
    Windows 10 Pro

      My ComputersSystem Spec
  10.    12 Jan 2016 #10
    Join Date : Jan 2016
    West Virginia
    Posts : 127
    Windows 10 Pro
    Thread Starter

    Honestly not sure what fixed this, only that it was a RealTek driver. Swapped out network and sound drivers multiple times, finally hit the right combination; or just held my mouth right. In any case the help I got here was invaluable.

    My compliments to the folks who freely give large amounts of their own time to help us with this new OS. I know very well that you're not paid a dime but yet here you are, day after day, helping. Know that you are appreciated!

    Tom
      My ComputerSystem Spec

 


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