Windows 10: recent BSOD's

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  1. Posts : 7
    Microsoft Windows 10 Home 64 bits 10586 Multiprocessor Free
       03 Jan 2016 #1

    recent BSOD's

    Hi since a week or two I am starting to have frequent BSOD's on my laptop. I have the feeling it is associated to avira antivirus. When I try to do a antivirus scan it always ends in BSOD even before the end of the scan. I tried reļnstalling the scanner, but no succes. In attachement you can find the minidump file.

      My ComputerSystem Spec

  2. Posts : 12,062
    Windows 10 Pro
       04 Jan 2016 #2
      My ComputersSystem Spec

  3. Posts : 7
    Microsoft Windows 10 Home 64 bits 10586 Multiprocessor Free
    Thread Starter
       04 Jan 2016 #3

    sorry, here is the upload

      My ComputerSystem Spec

  4. Posts : 12,062
    Windows 10 Pro
       05 Jan 2016 #4

    Remove KMSpico before we can proceed per the forum rules.
    KMSpico is known for cracking software and piracy is against the rules.
    If you haven't done anything for cracking, keep it that way and remove thoughts and stuff

    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec

  5. Posts : 7
    Microsoft Windows 10 Home 64 bits 10586 Multiprocessor Free
    Thread Starter
       06 Jan 2016 #5

    What is this KMSpico, could this be on the computer when I bought it (I bought it second hand).
    How can I uninstall it and will it have any other consequences? Could it be the source of the crashes?
      My ComputerSystem Spec

  6. Posts : 12,062
    Windows 10 Pro
       06 Jan 2016 #6

    KMSpico is used to crack software.
    You can uninstall it via 'Apps' in settings or via the control panel.

    It doesn't look like it has been used, so no it is not the root cause.
      My ComputersSystem Spec

  7. Posts : 7
    Microsoft Windows 10 Home 64 bits 10586 Multiprocessor Free
    Thread Starter
       16 Jan 2016 #7


    It took me a while to get back to the computer, but I uninstalled this KMSpicido and made a new file. I hope you can help me now.
      My ComputerSystem Spec

  8. Posts : 12,062
    Windows 10 Pro
       17 Jan 2016 #8

    It seems your system has been cleaned up, do NOT cleanup the system while troubleshooting, you may delete relevant data.

    Check MSI for driver updates for everything, (re)install the most recent drivers.
    You have some outdated drivers, most of them should be updated with the driver updates from MSI

    Intel Rapid Storage drivers need updating from MSI.
    ffffd000`26ed6590  fffff800`d285d7c0Unable to load image \SystemRoot\System32\drivers\iaStorA.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    4: kd> lmvm iaStorA
    start             end                 module name
    fffff800`d2800000 fffff800`d2ab6000   iaStorA  T (no symbols)           
        Loaded symbol image file: iaStorA.sys
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Mon Oct 28 22:15:26 2013 (526ED3EE)
        CheckSum:         0009FA1B
        ImageSize:        002B6000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  9. Posts : 7
    Microsoft Windows 10 Home 64 bits 10586 Multiprocessor Free
    Thread Starter
       17 Jan 2016 #9


    I looked on the msi website, but can not find the drivers there. I can find them on the intel site, but they say that you should take drivers from your manufacturer as there could be special configurations. Could you please help me finding the correct drivers.
      My ComputerSystem Spec

  10. Posts : 12,062
    Windows 10 Pro
       17 Jan 2016 #10

    I can, but I would need more system specs from your laptop.
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

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