Page 1 of 3 123 LastLast
  1.    01 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 14
    Windows 10

    BSOD or Black Screen Requiring Hardshutdown


    My pc is still running when it somehow crashes my monitor switches off to a black screen showing no signal pc requires hard shut down to turn off sometimes even flipping switch on powersupply for it to shut down. I have a verifier file to this post but im unsure if it shows the issue as the problem is not showing up as an event. the problem seems to be at random instead of being provoked I restored back to a windows update for 12/25/15 instead of before verifier to see if problem persists after a critical update was installed
      My ComputerSystem Spec
  2.    03 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 14
    Windows 10
    Thread Starter

    I have also noticed I can't get a picture booting while plugged into the igpu only the installed gpu. and and I had a warning finally show up for my display driver crashing and recovering.
      My ComputerSystem Spec
  3.    03 Jan 2016 #3
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Please upload the dump from C:\Windows\Minidump after creating a zip, right click the dump > copy > zip.
    The dump from the crash is missing but should be in the minidump folder.
      My ComputersSystem Spec
  4.    03 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 14
    Windows 10
    Thread Starter

    I attempted to make a zip. It says the the file is empty and could not be created.
      My ComputerSystem Spec
  5.    03 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 14
    Windows 10
    Thread Starter

    Actually I have it nowAttachment 56893
      My ComputerSystem Spec
  6.    03 Jan 2016 #6
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Please remove following program, it is known for causing problems sometimes
    Code:
    Start Menu\Programs\AMD\OverDrive
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 56894
    Code:
    0: kd> !irp ffffe001aa31c1b0Irp is active with 6 stacks 5 is current (= 0xffffe001aa31c3a0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 ffffe001a8926610 00000000 fffff80120e3d4e0-ffffd00077e269f0    
               \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001a9751040 00000000 fffff8001979bd78-ffffe001aa88e0f8 Success Error Cancel pending
              Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     \Driver\amdkmdap    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001aa88e0f8    
    
                Args: 00000000 00000000 00000000 00000000
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff801`20310000 fffff801`203ba000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Dec 04 17:42:57 2015 (5661C291)
        CheckSum:         000B4981
        ImageSize:        000AA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  7.    03 Jan 2016 #7
    Join Date : Jan 2016
    Posts : 14
    Windows 10
    Thread Starter

    This is complete only the drivers are installed and overdrive has been removed.
      My ComputerSystem Spec
  8.    03 Jan 2016 #8
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Let me know how it goes
      My ComputersSystem Spec
  9.    06 Jan 2016 #9
    Join Date : Jan 2016
    Posts : 14
    Windows 10
    Thread Starter

    I had another crash it appears to be like the other as it happens around the same time while system is idle. Attachment 57385
      My ComputerSystem Spec
  10.    06 Jan 2016 #10
    Join Date : Jun 2015
    Posts : 12,960
    Windows 10 Pro

    Additional information is required, run the dm log collector to provide it.
      My ComputersSystem Spec

 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
File Explorer Requiring Screen Refresh to Be Correct
I am troubleshooting an issue for a neighbor. When using File Explorer (or while on the desktop), if he tries to delete a file or folder, rename it, move it, etc. the open file explorer window (or the desktop) does not change to reflect the action...
General Support
System_thread_exception_not_handled, bsod followed by black screen
I had the above message on the Blue Screen and when it automatically rebooted, it rebooted 4 times before going into a black screen. I have a (crappy), fairly new Dell Inspiron 3520. I was running Windows 10 on it (yes, I was stupid enough to...
BSOD Crashes and Debugging
Solved BSOD / Black Screen + Sound Loop
Hello, builded 2 weeks ago my PC but having problems of BSOD or Black Screen with Sound Loop (no signal). OS: Win 10 pro x64 CPU: i5 6500 3.2ghz MOBO: Asus H170m-PLUS RAM: Corsair 1x8GB DDR4 2133MHz (before 2x4) GPU: Sapphire r9 380 4gb NITRO...
BSOD Crashes and Debugging
BSOD during bootup (black screen 2min -> BSOD)
Hello I recently upgraded to Windows 10 from 7. I did choose the non-clean install, and i wish to keep it this way. i do NOT wish to clean install, as id rather just fix the problem. Anyways, my problem is; During the boot process, the pc...
BSOD Crashes and Debugging
Windows 10 crashing no BSOD, screen just turns black
Pc just turns off and restarts when i'm in the middle of something. So far i think it's only happened when i play a game. My videocard is the radeon hd 7850, and i'm on the newest catalyst drivers. In eventviewer i see a event for...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 18:11.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums