BSOD or Black Screen Requiring Hardshutdown

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  1. Posts : 14
    Windows 10
       #1

    BSOD or Black Screen Requiring Hardshutdown


    My pc is still running when it somehow crashes my monitor switches off to a black screen showing no signal pc requires hard shut down to turn off sometimes even flipping switch on powersupply for it to shut down. I have a verifier file to this post but im unsure if it shows the issue as the problem is not showing up as an event. the problem seems to be at random instead of being provoked I restored back to a windows update for 12/25/15 instead of before verifier to see if problem persists after a critical update was installed
      My Computer


  2. Posts : 14
    Windows 10
    Thread Starter
       #2

    I have also noticed I can't get a picture booting while plugged into the igpu only the installed gpu. and and I had a warning finally show up for my display driver crashing and recovering.
      My Computer


  3. Posts : 14,897
    Windows 10 Pro
       #3

    Please upload the dump from C:\Windows\Minidump after creating a zip, right click the dump > copy > zip.
    The dump from the crash is missing but should be in the minidump folder.
      My Computers


  4. Posts : 14
    Windows 10
    Thread Starter
       #4

    I attempted to make a zip. It says the the file is empty and could not be created.
      My Computer


  5. Posts : 14
    Windows 10
    Thread Starter
       #5

    Actually I have it nowAttachment 56893
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    Please remove following program, it is known for causing problems sometimes
    Code:
    Start Menu\Programs\AMD\OverDrive
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 56894
    Code:
    0: kd> !irp ffffe001aa31c1b0Irp is active with 6 stacks 5 is current (= 0xffffe001aa31c3a0)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 ffffe001a8926610 00000000 fffff80120e3d4e0-ffffd00077e269f0    
               \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001a9751040 00000000 fffff8001979bd78-ffffe001aa88e0f8 Success Error Cancel pending
              Unable to load image atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     \Driver\amdkmdap    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001aa88e0f8    
    
                Args: 00000000 00000000 00000000 00000000
    
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff801`20310000 fffff801`203ba000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Fri Dec 04 17:42:57 2015 (5661C291)
        CheckSum:         000B4981
        ImageSize:        000AA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  7. Posts : 14
    Windows 10
    Thread Starter
       #7

    This is complete only the drivers are installed and overdrive has been removed.
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

    Let me know how it goes :)
      My Computers


  9. Posts : 14
    Windows 10
    Thread Starter
       #9

    I had another crash it appears to be like the other as it happens around the same time while system is idle. Attachment 57385
      My Computer


  10. Posts : 14,897
    Windows 10 Pro
       #10

    Additional information is required, run the dm log collector to provide it.
      My Computers


 

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