1.    01 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 1
    Windows 10 Home Edition x64

    BSOD: 0x00000124 Occurs when gaming.


    I have attached the zip file as per the BSOD posting Instructions.

    Error as it occurs and steps taken:

    • Can leave PC idle and it will not BSOD
    • Can do general browsing/surfing/video viewing w/o issue
    • Have performed Prime95 CPU stress test(ran for over an hour w/o issue)
    • Have used "Real Temp" to verify that no cores are getting overheated. (Stays between 30-45 degrees Celsius even while gaming)
    • So far the issue has only occurred when Playing games on my pc. (Games of Note include Binding of Isaac and Nuclear Throne)
    • BlueScreenViewer by Nirsoft has identified the faulty driver as "Hal.dll" caused by address" hal.dll+35f1f"(this address has occurred in each BSOD.



    This is a brand new PC with a fresh install of Windows 10 Home Edition x64(not an upgrade).

    Have installed all up to date drivers for Chipset, Audio, and Graphics card from their respective manufacturers.

    Any help in solving this issue would be appreciated.




    EDIT: UPDATE:
    BSOD occurred an additional time. Same information from what I can gather via BluescreenViewer. Based on what little information was available online; I performed a RAM test (was shorter than I would like for 16GB worth, but it completed successfully). I then booted into BIOS and found that some voltage and other settings were manually adjusted (I didn't set this). Only thing I can figure is some of the base ASUS software I installed with the drivers changed some settings.

    I have since uninstalled all unnecessary ASUS Software and changed BIOS Settings back to "Optimized Defaults". This put almost all voltage value to "Auto".

    I will keep this post alive, but if I don't BSOD again by Monday I will consider it solved.

    Thanks again for any help you are able to provide.
    Last edited by Ctuchik; 01 Jan 2016 at 19:04.
      My ComputerSystem Spec
  2.    02 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,668
    Windows 10 Pro

    Hal.dll is the Hardware Abstraction Layer DLL, what is basically the dll for communicating with the hardware.
    Driver Reference Table - hal.dll

    The error 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.



    BSOD: 0x00000124 Occurs when gaming. STOP 0x124 Troubleshooting BSOD: 0x00000124 Occurs when gaming.
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD: 0x00000124 Occurs when gaming. ONE BSOD: 0x00000124 Occurs when gaming.
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD: 0x00000124 Occurs when gaming. TWO BSOD: 0x00000124 Occurs when gaming.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    BSOD: 0x00000124 Occurs when gaming. THREE BSOD: 0x00000124 Occurs when gaming.
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums


    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.



    Run chkdsk
    Disk Check - Windows 7 Help Forums


    Run HDTune to

    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.


    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are

    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.






    BSOD: 0x00000124 Occurs when gaming. FOUR BSOD: 0x00000124 Occurs when gaming.
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec
  3.    05 Sep 2016 #3
    Join Date : Sep 2016
    Posts : 2
    w10pro

    Prime95 ok
    MemTest86
    While changing the CPU cooler (one of the cores consistently seemed to overheat just prior to the crash), I found that the heat conducting paste between CPU and cooler seemed "baked" . Cleaning + reapplying paste --> no BSOD for more than 2 Y
    Problem first occurred under W7, now under W10, only with Lr or PSE or other photo editing software.
    Searched many fora, none pointed out that heath conducting paste could be the culprit
      My ComputerSystem Spec
  4.    05 Sep 2016 #4
    Join Date : Jun 2015
    Posts : 12,668
    Windows 10 Pro

    @jvp, create your own thread if you're in the need of help.
      My ComputersSystem Spec
  5.    05 Sep 2016 #5
    Join Date : Sep 2016
    Posts : 2
    w10pro

    Quote Originally Posted by axe0 View Post
    @jvp, create your own thread if you're in the need of help.
    Sorry for disturbing
    I am not in need of help
    I'm trying to offer my personal experience and solution with said very blue Screen of Death. If it bothers You that it happens without gaming, this is mainly because I do not use my PC for gaming.
    Feel free to shift my posting to a thread without gaming.
      My ComputerSystem Spec
  6.    05 Sep 2016 #6
    Join Date : Jun 2015
    Posts : 12,668
    Windows 10 Pro

    Personal experience is usually useless, because the cause is for everyone different.
      My ComputersSystem Spec

 


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