Chrome 0x124 WHEA Uncorrectable BSOD

Smodtactical · 01 Jan 2016

Had a BSOD today with the WHEA uncorrectable error message. Analysis and extraction with info below. Any ideas what this might be ? Thanks,

Code:

1: kd> !analyze -v*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0006bbb4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.


Debugging Details:
------------------




SYSTEM_SKU:  All


SYSTEM_VERSION:  System Version


BIOS_DATE:  07/01/2013


BASEBOARD_PRODUCT:  MAXIMUS VI HERO


BASEBOARD_VERSION:  Rev 1.xx


DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump


BUGCHECK_P1: 0


BUGCHECK_P2: ffffe0006bbb4028


BUGCHECK_P3: bf800000


BUGCHECK_P4: 124


BUGCHECK_STR:  0x124_GenuineIntel


CPU_COUNT: 8


CPU_MHZ: db2


CPU_VENDOR:  GenuineIntel


CPU_FAMILY: 6


CPU_MODEL: 3c


CPU_STEPPING: 3


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


PROCESS_NAME:  chrome.exe


CURRENT_IRQL:  f


ANALYSIS_VERSION: 10.0.10240.9 amd64fre


STACK_TEXT:  
ffffd000`8363f6f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


MODULE_NAME: GenuineIntel


IMAGE_NAME:  GenuineIntel


DEBUG_FLR_IMAGE_TIMESTAMP:  0


IMAGE_VERSION:  


FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE


BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE


PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache


FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}


Followup:     MachineOwner
---------

axe0 · 02 Jan 2016

The 0x124 has been caused by Avast due to a write error on the level 0 cache of the CPU when trying to access the internet.
Please uninstall Avast, use Windows Defender as alternative and let me know how it goes :)
Avast - Uninstall Completely - Windows 7 Help Forums

Code:

1: kd> !errrec ffffe0006bbb4028
===============================================================================
Common Platform Error Record @ ffffe0006bbb4028
-------------------------------------------------------------------------------
Record Id     : 01d13eb96856bbda
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 1/1/2016 19:02:54 (UTC)
Flags         : 0x00000000


===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe0006bbb40a8
Section       @ ffffe0006bbb4180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal


Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000001


===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe0006bbb40f0
Section       @ ffffe0006bbb4240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal


Local APIC Id : 0x0000000000000001
CPU Id        : c3 06 03 00 00 08 10 01 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00


Proc. Info 0  @ ffffe0006bbb4240


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe0006bbb4138
Section       @ ffffe0006bbb42c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal


Error         : DCACHEL0_WR_ERR (Proc 1 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x00000002419d9ac0
  Misc.       : 0x0000000000000086

Code:

ffffd000`2e617338  fffff801`55291dc3Unable to load image aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x51dc3
ffffd000`2e616f88  fffff801`55bc14e1Unable to load image aswStm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswStm.sys
*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
 aswStm+0x14e1
ffffd000`2e616f38  fffff801`54dba2e6 NETIO!FwppTruncateStreamDataAfterOffset+0x46