Windows 10: Chrome 0x124 WHEA Uncorrectable BSOD


  1. Posts : 24
    Windows 10 professional
       01 Jan 2016 #1

    Chrome 0x124 WHEA Uncorrectable BSOD


    Had a BSOD today with the WHEA uncorrectable error message. Analysis and extraction with info below. Any ideas what this might be ? Thanks,

    Code:
    1: kd> !analyze -v*******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffe0006bbb4028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.
    
    
    Debugging Details:
    ------------------
    
    
    
    
    SYSTEM_SKU:  All
    
    
    SYSTEM_VERSION:  System Version
    
    
    BIOS_DATE:  07/01/2013
    
    
    BASEBOARD_PRODUCT:  MAXIMUS VI HERO
    
    
    BASEBOARD_VERSION:  Rev 1.xx
    
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    
    
    BUGCHECK_P1: 0
    
    
    BUGCHECK_P2: ffffe0006bbb4028
    
    
    BUGCHECK_P3: bf800000
    
    
    BUGCHECK_P4: 124
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    
    CPU_COUNT: 8
    
    
    CPU_MHZ: db2
    
    
    CPU_VENDOR:  GenuineIntel
    
    
    CPU_FAMILY: 6
    
    
    CPU_MODEL: 3c
    
    
    CPU_STEPPING: 3
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    
    PROCESS_NAME:  chrome.exe
    
    
    CURRENT_IRQL:  f
    
    
    ANALYSIS_VERSION: 10.0.10240.9 amd64fre
    
    
    STACK_TEXT:  
    ffffd000`8363f6f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    
    
    
    
    STACK_COMMAND:  kb
    
    
    FOLLOWUP_NAME:  MachineOwner
    
    
    MODULE_NAME: GenuineIntel
    
    
    IMAGE_NAME:  GenuineIntel
    
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    
    IMAGE_VERSION:  
    
    
    FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_CACHE
    
    
    ANALYSIS_SOURCE:  KM
    
    
    FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache
    
    
    FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}
    
    
    Followup:     MachineOwner
    ---------
      My ComputerSystem Spec


  2. Posts : 11,806
    Windows 10 Pro
       02 Jan 2016 #2

    The 0x124 has been caused by Avast due to a write error on the level 0 cache of the CPU when trying to access the internet.
    Please uninstall Avast, use Windows Defender as alternative and let me know how it goes
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    1: kd> !errrec ffffe0006bbb4028
    ===============================================================================
    Common Platform Error Record @ ffffe0006bbb4028
    -------------------------------------------------------------------------------
    Record Id     : 01d13eb96856bbda
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 1/1/2016 19:02:54 (UTC)
    Flags         : 0x00000000
    
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0006bbb40a8
    Section       @ ffffe0006bbb4180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Cache error
    Operation     : Generic
    Flags         : 0x00
    Level         : 0
    CPU Version   : 0x00000000000306c3
    Processor ID  : 0x0000000000000001
    
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0006bbb40f0
    Section       @ ffffe0006bbb4240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : c3 06 03 00 00 08 10 01 - bf fb da 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    
    Proc. Info 0  @ ffffe0006bbb4240
    
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0006bbb4138
    Section       @ ffffe0006bbb42c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    
    Error         : DCACHEL0_WR_ERR (Proc 1 Bank 1)
      Status      : 0xbf80000000000124
      Address     : 0x00000002419d9ac0
      Misc.       : 0x0000000000000086
    Code:
    ffffd000`2e617338  fffff801`55291dc3Unable to load image aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x51dc3
    ffffd000`2e616f88  fffff801`55bc14e1Unable to load image aswStm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswStm.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswStm.sys
     aswStm+0x14e1
    ffffd000`2e616f38  fffff801`54dba2e6 NETIO!FwppTruncateStreamDataAfterOffset+0x46
    Last edited by axe0; 02 Jan 2016 at 17:20. Reason: typo
      My ComputersSystem Spec


 

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