System service exception


  1. Posts : 17
    Microsoft Windows 10 Pro
       #1

    System service exception


    This happens when I exited a game while running Chrome and playing a video at the same time.
    Attachment 56384.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with DriverWhiz, please remove them as it may cause trouble.


    Because you are an insider keep in mind that this could be a bug in Windows.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computers


  3. Posts : 17
    Microsoft Windows 10 Pro
    Thread Starter
       #3

    Just filled it out, thank you.
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    Have you done anything with DriverWhiz?
      My Computers


  5. Posts : 17
    Microsoft Windows 10 Pro
    Thread Starter
       #5

    axe0 said:
    Have you done anything with DriverWhiz?
    No. I only have updated my WIFI with Snappy Driver Installer Download Snappy Driver Installer - MajorGeeks.

    Here is an updated crash file after updating Windows 10 Insider to latest [FAST]: Attachment 60347
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window


    I would suggest to not use the USB network adapter, I am pretty sure the drivers won't work properly with the TP version.
    NOTE: the USB network adapter is NOT the cause but something I want to mention.
    Code:
    2: kd> lmvm rtwlanu
    start             end                 module name
    fffff800`6d270000 fffff800`6d717000   rtwlanu    (deferred)             
        Image path: \SystemRoot\System32\drivers\rtwlanu.sys
        Image name: rtwlanu.sys
        Timestamp:        Thu Sep 17 13:26:15 2015 (55FAA357)
        CheckSum:         00490FB4
        ImageSize:        004A7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    As usual the graphics drivers have caused the crash.
    I am however not sure if there is a solution currently or do you only want to know what caused the crash?
    Code:
    ffffd000`23cd74b8  fffff800`6e312a56Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x12a56
    
    
    2: kd> lmvm atikmdag
    start             end                 module name
    fffff800`6e300000 fffff800`6fa5b000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Dec 23 16:58:26 2015 (567AC4A2)
        CheckSum:         016DE42D
        ImageSize:        0175B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please check in Google Chrome if hardware acceleration is enabled:
    • In the right upper corner, click on Attachment 56422 and choose settings.
    • Scroll below and click on 'advanced settings', scroll all the way to the end of the settings.
    • In the part 'system' is the option to enable/disable hardware acceleration.
    • If this option is enabled, disable it and let me know how it goes.

    Hardware acceleration makes Google Chrome using hardware to execute some functionality faster then possible with software, this however could sometimes cause problems.
      My Computers


  7. Posts : 17
    Microsoft Windows 10 Pro
    Thread Starter
       #7

    It is still crashing after I turned off hardware acceleration in chrome and removal of Daemon tools pass through...
    More logfiles...

    Attachment 60950
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

    Honestly it looks to me like a Windows bug.

    Recommended is to not use any other AV but Windows Defender in TP
    Uninstall Avira please
    How do I uninstall my Avira Antivirus product?
    Code:
    ffffd000`219348f0  fffff801`d41a14e0Unable to load image \SystemRoot\system32\DRIVERS\avipbb.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avipbb.sys
    *** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
     avipbb+0x214e0
    What is the reason that you are in the TP version?
      My Computers


 

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