1.    01 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 3
    Windows 10

    8 blue screens of death in one evening


    What a frustrating New Year's Eve . . . 8 blue screens of death in one evening. I thought I had solved my BSOD woes after doing a clean reinstall of Windows 10, but tonight they returned. I was using Corel Video Studio Pro x8.5, but I'm really not sure if that's at fault, since I think I had seen blue screens earlier before using Corel.

    The blue screens have actually stopped ever since I disabled my NVIDIA GeForce 960M graphics card. I have the latest drivers, but I suspect there's an issue with them?

    I attached what the log collector found. It seems like the zip folder is empty, so I also compressed the last 3 dmp files and uploaded them to Onedrive: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. (I also uploaded them to this post.)

    I also used BlueScreenView (see below). The address for each blue screen crash is ntoskrnl.exe+142760 . I had Driver Verifier for the most recent blue screen; the other blue screens all said something like "kernel security check error."

    Thanks in advance for your help.
    Crash List


    Created by using BlueScreenView

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Computer Name Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
    123115-30078-01.dmp 12/31/2015 10:49:29 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`000000d2 ffffe001`a966a3c0 ffffe001`a966a000 00000000`00000b30 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-30078-01.dmp 4 15 10586 323,372 12/31/2015 10:51:29 PM
    123115-31781-01.dmp 12/31/2015 10:10:42 PM 0x00000139 00000000`00000003 ffffd001`33a17650 ffffd001`33a175a8 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-31781-01.dmp 4 15 10586 325,620 12/31/2015 10:13:01 PM
    123115-43171-01.dmp 12/31/2015 10:05:02 PM 0x00000139 00000000`00000003 ffffd000`28387420 ffffd000`28387378 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-43171-01.dmp 4 15 10586 345,884 12/31/2015 10:07:42 PM
    123115-19593-01.dmp 12/31/2015 8:17:06 PM 0x00000139 00000000`00000003 ffffd000`21cd9450 ffffd000`21cd93a8 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-19593-01.dmp 4 15 10586 332,788 12/31/2015 8:18:55 PM
    123115-13296-01.dmp 12/31/2015 6:53:43 PM 0x00000139 00000000`00000003 ffffd000`21e80450 ffffd000`21e803a8 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-13296-01.dmp 4 15 10586 335,356 12/31/2015 6:54:45 PM
    123115-14421-01.dmp 12/31/2015 6:20:29 PM 0x00000139 00000000`00000003 ffffd000`25206650 ffffd000`252065a8 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-14421-01.dmp 4 15 10586 325,844 12/31/2015 6:21:26 PM
    123115-13984-01.dmp 12/31/2015 6:13:03 PM 0x00000139 00000000`00000003 ffffd000`250ca420 ffffd000`250ca378 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-13984-01.dmp 4 15 10586 335,476 12/31/2015 6:13:59 PM
    123115-23500-01.dmp 12/31/2015 5:51:54 PM 0x00000139 00000000`00000003 ffffd000`245d7650 ffffd000`245d75a8 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+142760 x64 ntoskrnl.exe+142760 C:\Windows\Minidump\123115-23500-01.dmp 4 15 10586 324,212 12/31/2015 5:53:37 PM
      My ComputerSystem Spec
  2.    01 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Upload a new zip, the current one from the dm log collector is empty.
      My ComputersSystem Spec
  3.    01 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 3
    Windows 10
    Thread Starter

    Yeah, I tried to use the tool again and the folder was still empty.

    I did zip the files and upload them to Onedrive: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    The staff at Microsoft seemed to be able to use the zipped folders: http://answers.microsoft.com/en-us/w...b-a2c6db1b7a88
      My ComputerSystem Spec
  4.    02 Jan 2016 #4
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro




    8 blue screens of death in one evening Diagnostics Test 8 blue screens of death in one evening
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds
      My ComputersSystem Spec
  5.    02 Jan 2016 #5
    Join Date : Dec 2015
    Posts : 4
    Windows 10

    There is a bug in the latest Nvidia driver.
    It causes the "kernel security check error" BSOD. They know it and say they are working to fix this issue.
    For now install the previous driver until Nvidia fix it.
      My ComputerSystem Spec
  6.    02 Jan 2016 #6
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Quote Originally Posted by FDisk View Post
    There is a bug in the latest Nvidia driver.
    It causes the "kernel security check error" BSOD. They know it and say they are working to fix this issue.
    For now install the previous driver until Nvidia fix it.
    It doesn't look like the display drivers are causing crashes, especially since the OP states on the Microsoft forum that the laptop has fallen a little hard what could have caused many hardware problems.


    @KBurchfiel, I guess you only uploaded the minidump zip on the Microsoft forum? That is the only zip that has been correctly uploaded here.
      My ComputersSystem Spec
  7.    03 Jan 2016 #7
    Join Date : Jan 2016
    Posts : 4
    windows 10

    Heyyy, I have the Same video studio! And the same crashes, but I have Nvidia gtx 870m 6Gb. I think it is because of the graphics driver update, but noy sure.'
      My ComputerSystem Spec
  8.    03 Jan 2016 #8
    Join Date : Dec 2015
    Posts : 4
    Windows 10

    Like I said above. It is the latest Nvidia driver. Install the previous one.
      My ComputerSystem Spec
  9.    03 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Quote Originally Posted by JohanL View Post
    Heyyy, I have the Same video studio! And the same crashes, but I have Nvidia gtx 870m 6Gb. I think it is because of the graphics driver update, but noy sure.'
    Hi JohanL,

    Welcome to the 10forums.

    For analysis please read BSOD Posting Instructions & How to upload files
      My ComputersSystem Spec
  10.    06 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 3
    Windows 10
    Thread Starter

    You may be right that there's an underlying RAM issue, but after uninstalling the latest NVIDIA driver (which was provided by NVIDIA, not Dell), and doing a clean install of the original NVIDIA driver that Dell provides on its product page, I've been blue-screen free. And uninstalling Service Pack 3 for Corel Videstudio Pro X8 has also made Corel far more stable. Looks like I got off lucky.

    In case you're curious, here are the minidump files:
      My ComputerSystem Spec

 


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