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  1.    31 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64

    BSOD When Playing Games System_Service_Exception


    I recently installed a new hard drive into my system. It began to crash with the System_Service_Exception error. I decided that since I was going to reinstall windows on a SSD anyways, I might as well do it now. So I reinstalled windows on a solid state and everything was fine for a day until it started crashing again. I am really not sure what to do as I do not know much about blue screens and stuff.
    Attachment 56310
      My ComputerSystem Spec
  2.    01 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Have you downloaded the DM Log Collector from this site?

    What USB audio device do you have?

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 56420
      My ComputersSystem Spec
  3.    02 Jan 2016 #3
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64
    Thread Starter

    Yes, I shared the zip file. (Attachment 56756) <-- newer DM Log Collector thing

    I have my Corsair H1500 headset connected

    I uninstalled the drivers like you said, how ever, I did this before I uninstalled windows and it didn't help. But I don't know, maybe it will fix it this time.
      My ComputerSystem Spec
  4.    03 Jan 2016 #4
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    When you connect your headset, you don't forget the disable the other sound devices?
    In my experience from february 2015, because I didn't disable the other sound devices my system had crashed many times.
    It could be different with Windows 10 but I wouldn't take the risk.

    Please update your Corsair M65 gaming mouse drivers and your headset drivers, the drivers are a little outdated.
    Mouse:
    Driver Reference Table - snakeeyes.sys
    Headset:
    Driver Reference Table - corsveng2kamd64.sys
      My ComputersSystem Spec
  5.    03 Jan 2016 #5
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64
    Thread Starter

    Okay, I disabled all other playback devices. I am also updating the drivers now. I will wait and see if it blue screens again.
      My ComputerSystem Spec
  6.    05 Jan 2016 #6
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64
    Thread Starter

    I am just now got the error "KMODE_EXCEPTION_NOT_HANDELED". All other sound devices were disabled and it was when I was playing a game.
      My ComputerSystem Spec
  7.    05 Jan 2016 #7
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    Upload a new zip from the dm log collector so I can take a look
    Please do this whenever you get a new bluescreen.
      My ComputersSystem Spec
  8.    05 Jan 2016 #8
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64
    Thread Starter

    Sure thing! It crashed again this time with SYSTEM_SERVICE_EXCEPTION again.
    Here is the dump file. -->Attachment 57265

    I also realized that my HD Audio connected from the front of the case was unplugged from the motherboard. Not sure if I did this on purpose or by accident but do you know if this could cause any troubles?
      My ComputerSystem Spec
  9.    06 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,683
    Windows 10 Pro

    That doesn't cause problems, if the settings are set to let the audio only come from the HD Audio then you simply won't get an audio.
    Only thing to do is simply enable the other devices again.

    Please update your BIOS, you are using version 2103 while version 2603 is available.
    M5A97 R2.0 | Motherboards | ASUS Global

    Code:
    BIOS Version:              American Megatrends Inc. 2103, 11/6/2013
    Attachment 57313
      My ComputersSystem Spec
  10.    07 Jan 2016 #10
    Join Date : Dec 2015
    Posts : 6
    Windows 10 Pro x64
    Thread Starter

    Alright, had a bit of trouble with my motherboard, but I got the bios updated. I'll get back to you if it blue screens again. Is there anything else you think I should do right now?
    By the way, thanks so much for helping me. I really appreciate what you do.
      My ComputerSystem Spec

 
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