Windows 10 crashing while attempting to play Dota 2


  1. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
       #1

    Windows 10 crashing while attempting to play Dota 2


    I don't get a BSOd, but this seemed like the most closely related forum section to post in. Dota 2 keeps crashing whenever I try to play a game. In general, my computer is also HORRIBLY slow when doing rather basic things, such as playing a Youtube video. My computer was running just fine yesterday, but now it's lagging horribly. Attached is the results of the dm_log_collector. Also, my system specs are filled in, but please note that I have 2 graphics cards, not just 1.

    What I know/have attempted:

    1. I ran 3 free Anti-virus programs and only 1 found a file to quarantine, however even after it did so I'm still experience lag/crashing.

    2. NVIDIA Geforce Experience crashed while trying to install a new driver. After I re-opened it, it said I had the latest drivers.

    3. I have both an Intel card and an NVIDIA card, but when I run dxdiag it reads my card as the Intel one. However, I heard that you can sometimes have Windows select a certain graphics card when running certain programs. I might have it set to do this, however, I'm not sure.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Please uninstall Avira, it causes some problems.
    Windows Defender should be enabled automatically, or you can manually enable Windows Defender after removing Avira.
    How do I uninstall my Avira Antivirus product?
    Code:
    +++ WER9 +++:
    Fault bucket 50, type 5
    Event Name: BEX
    Response: Not available
    Cab Id: 0
    
    
    Problem signature:
    P1: Avira.ServiceHost.exe
    P2: 1.1.45.11819
    P3: 55cc6ae4
    P4: StackHash_bdcb
    P5: 0.0.0.0
    P6: 00000000
    P7: PCH_21_FROM_ntdll+0x000770AC
    P8: c0000005
    P9: 00000008
    P10:
      My Computers


  3. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #3

    Avira is now uninstalled, but the crashes were happening before this.

    Im curious though - why isn't dxdiag recognizing my nvidia card? It only shows 1 tab for the intel card.
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    What is device manager showing about the nvidia card?
      My Computers


  5. Posts : 78
    Microsoft Windows 10 Home 64-bit 19042 Multiprocessor Free
    Thread Starter
       #5

    I'll confirm this 100% when I get home from work, but I think I checked that and it read both cards fine. I was hesitant to disable the Intel card though just so I could always have something that Windows could fall back to. Maybe I should have just disabled it?
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    I'll wait for confirmation :)
      My Computers


 

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