1. Posts : 1
    Windows 10

    Various BSOD on Startup, Error: PAGE_FAULT_IN_NONPAGED_AREA


    I've had a series of problems starting my HP laptop (dv6t-7000) as it gives me a BSOD on startup. I do have Bitlocker setup (due to corporate requirements). I've gotten two main errors, both PAGE_FAULT_IN_NONPAGED_AREA, followed by either (NTFS.sys) or (iaStorAV.sys). Here are the things I've tried and the various errors I've received.

    • If I go through my normal bootup process, I get my blue BitLocker screen that I'm used to.
      • If I enter my password like normal, I get the NTFS.sys error.
      • If I enter BitLocker recovery (press ESC at blue BitLocker screen), after entering my recovery key, it gives me a blue Recovery screen similar to the BitLocker one, but with an error of 0xc0000001.

    • If I enter the startup menu (hitting ESC at startup) and enter system recovery (F11), it brings me to another blue BitLocker screen.
      • If I enter my password like normal, I get the same 0xc0000001 error.
      • If I enter BitLocker recovery, I get the same NTFS.sys error.

    • If I startup from a Windows 10 installation disk (from the Media Creation tool), I can either choose Internal CD/DVD ROM Drive or the same with (UEFI). Both selections give me the same PAGE_FAULT_IN_NONPAGED_AREA error with (iaStorAV.sys).

    I've run some of the diagnostics from the startup menu (the HP PC Hardware Diagnostics UEFI version - BIOS). The Memory Test passed, and I'm currently running the Long Hard Drive test but it'll be taking a couple hours. EDIT: Just ran the Long DST Hard Drive check and received this info:
    • SMART Check: Passed
    • LONG DST: Failed
    • Failure ID: UOF488-69S7TC-QFPK1G-618703

    I'm really at a loss here and I'm not sure what else to do. I've done some research and figure I need to run a chkdsk or something like that, but I'm not sure how to go about doing that since I can't get into any semblance of a UI. Any help would be greatly appreciated!

    And as far as the hard drive check...does this mean that my hard drive is failing and that it needs to be replaced? If so, that surprises me because I just replaced it not too long ago (about a year ago). What does this mean? Is there any hope to recover the data I had on it?

    Thanks very much!
    Last edited by pdenner; 30 Dec 2015 at 17:21. Reason: added hard drive test info
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    Hi pdenner,

    Yes, it means your hard drive is causing you problems and needs to be replaced.

    Depending on how heavy the damage is, you may be able to recover the files with a docking station
      My Computers


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