1. Joined : Jan 2015
    Posts : 1
    Windows 10
       16 Jan 2015 #1

    system service exception atikmdag.sys


    Hello guys
    How you doing?

    I was having win 8.1 but was getting bsod so i updated to win 10 but after updating my ati drivers, am getting the bsod again, sometimes during shut down or sometimes after switching on my laptop

    Please help as it is increasing now

    and the log file is attached !

    Attachment 10381
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 230
    10
       22 Jan 2015 #2

    EDIT: I apologize for not seeing this sooner. I check this forum daily and don't recall seeing this previously.

    Ensure that you have the latest updates. This is critical for any "beta" testing.
    In this case, be sure that you have the latest AMD video drivers available for your system

    D: drive only has about 9% free space, and E: drive has only about 6╜% free. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    This device has problems in Device Manager:
    Intel(R) Management Engine Interface PCI\VEN_8086&DEV_1E3A&SUBSYS_1970103C&REV_04\3&11583659&0&B0 This device cannot start.
    Please uninstall this software and install the latest available version.

    Please run Driver Verifier according to these instructions (to rule out something else causing problems with the AMD display driver. In Win10 it's advisable to select all drivers (rather than just the 3rd party drivers in my link). Here's the link: http:/www.carrona.org/verifier.html

    If you have difficulty starting it, try typing "verifiergui" (without the quotes) into the Run dialog and then press Enter.


    MSI Afterburner and Riva Tuner (along with EVGA Precision) is known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    More to follow after I let the dogs out!
    Last edited by usasma; 22 Jan 2015 at 06:09.
      My System SpecsSystem Spec


  3. Joined : Oct 2014
    Posts : 230
    10
       22 Jan 2015 #3

    Please update your Synaptics Touchpad driver.
    Also, see if there are any other driver updates available in the Optional section of Windows Update

    There's some signs of drivers related to the hard drive in the raw stack text.
    Please run CHKDSK /R /F from an elevated Command Prompt (you may have to consent to a reboot in order for it to run)
    Also, try these free hard drive diagnostics: Hard Drive Diagnostic Procedure

    As this is a video card driver error - it's possible that this is either a software or a hardware problem.
    Please remove the AMD video drivers from the system - and then install a fresh set of the latest available one's
    Also, please try the video stress tests at this link: Hardware Diagnostics

    Let us know the results and we'll move on from there.
    Analysis:
    The following is for informational purposes only.
    Code:
    **************************Fri Jan 16 06:48:36.035 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\011615-22468-01.dmp]
    Windows 8 Kernel Version 9879 MP (4 procs) Free x64
    Built by: 9879.2.amd64fre.fbl_release_currentfr.141107-1950
    System Uptime:1 days 1:50:27.798
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys ( atikmpag+21374 )
    BugCheck 3B, {c0000005, fffff80060c31374, ffffd00129df9870, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80060c31374, Address of the instruction which caused the bugcheck
    Arg3: ffffd00129df9870, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  atieclxx.exe
    FAILURE_BUCKET_ID: 0x3B_atikmpag+21374
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  F.23
      BIOS Release Date             06/04/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    **************************Wed Jan 14 20:16:31.028 2015 (UTC - 5:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\011515-17953-01.dmp]
    Windows 8 Kernel Version 9879 MP (4 procs) Free x64
    Built by: 9879.2.amd64fre.fbl_release_currentfr.141107-1950
    System Uptime:0 days 14:07:48.787
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by :atikmpag.sys ( atikmpag+21374 )
    BugCheck 3B, {c0000005, fffff801fb631374, ffffd0002913e870, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Arguments: 
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801fb631374, Address of the instruction which caused the bugcheck
    Arg3: ffffd0002913e870, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR:  0x3B
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    PROCESS_NAME:  atieclxx.exe
    FAILURE_BUCKET_ID: 0x3B_atikmpag+21374
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      BIOS Version                  F.23
      BIOS Release Date             06/04/2014
      Manufacturer                  Hewlett-Packard
      Product Name                  HP Pavilion 15 Notebook PC
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    Code:
    **************************Fri Jan 16 06:48:36.035 2015 (UTC - 5:00)**************************
    SynTP.sys                    Thu Oct 13 22:34:52 2011 (4E979FCC)
    HECIx64.sys                  Mon Jul  2 18:14:58 2012 (4FF21D62)
    WirelessButtonDriver64.sys   Fri Jul 27 16:22:12 2012 (5012F874)
    idmwfp.sys                   Wed Aug  1 10:23:05 2012 (50193BC9)
    Accelerometer.sys            Thu Aug 16 18:33:53 2012 (502D7551)
    hpdskflt.sys                 Thu Aug 16 18:35:40 2012 (502D75BC)
    ScpVBus.sys                  Sun May  5 17:31:26 2013 (5186CFAE)
    Rt630x64.sys                 Fri May 10 05:59:08 2013 (518CC4EC)
    
    .....This is where Windows 8.1 was released.....
    
    ISODrv64.sys                 Wed Nov 20 20:22:28 2013 (528D6054)
    rtbth.sys                    Thu Nov 28 22:13:06 2013 (52980642)
    iwdbus.sys                   Tue Dec 17 17:47:38 2013 (52B0D48A)
    IntcDAud.sys                 Wed Jan 15 04:12:07 2014 (52D650E7)
    igdkmd64.sys                 Fri Mar  7 11:08:56 2014 (5319EF18)
    netr28x.sys                  Fri Jun 13 07:50:31 2014 (539AE587)
    amdkmpfd.sys                 Mon Oct 27 19:26:38 2014 (544ED4AE)
    ntosext.sys                  Mon Nov  3 23:01:05 2014 (54584F81)
    intelppm.sys                 Mon Nov  3 23:01:09 2014 (54584F85)
    dxgmms2.sys                  Tue Nov  4 01:36:28 2014 (545873EC)
    CEA.sys                      Tue Nov  4 01:37:24 2014 (54587424)
    clipsp.sys                   Tue Nov  4 01:37:30 2014 (5458742A)
    mmcss.sys                    Tue Nov  4 01:37:47 2014 (5458743B)
    cmimcext.sys                 Tue Nov  4 01:38:41 2014 (54587471)
    win32kbase.sys               Wed Nov 19 00:58:37 2014 (546C318D)
    win32kfull.sys               Wed Nov 19 00:59:02 2014 (546C31A6)
    atikmpag.sys                 Thu Nov 20 21:08:54 2014 (546E9EB6)
    atikmdag.sys                 Thu Nov 20 21:30:27 2014 (546EA3C3)
    dump_storahci.sys            Wed Nov 26 03:05:59 2014 (547589E7)
    
    http://www.carrona.org/drivers/driver.php?id=SynTP.sys
    http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
    http://www.carrona.org/drivers/driver.php?id=WirelessButtonDriver64.sys
    http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
    http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
    http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
    http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys
    http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
    http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
    http://www.carrona.org/drivers/driver.php?id=rtbth.sys
    http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
    http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
    http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
    http://www.carrona.org/drivers/driver.php?id=netr28x.sys
    http://www.carrona.org/drivers/driver.php?id=amdkmpfd.sys
    ntosext.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=intelppm.sys
    dxgmms2.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    CEA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    clipsp.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    mmcss.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    cmimcext.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    win32kbase.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    win32kfull.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
    http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
    http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    South Australia
    Posts : 425
    Windows 10 Pro x64
       22 Jan 2015 #4

    Code:
    CCleaner Monitoring	"c:\program files\ccleaner\ccleaner64.exe" /monitor	WIN-F8FAPTDP84F\Warlord	HKU\S-1-5-21-492782192-2827318166-2235819901-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    I'd recommend turn off CCleaner monitoring, lest it deletes newly generated .dmp files.

    CPU seems to be running at stock settings:
    Code:
    Followup: MachineOwner
    ---------
    
    
    1: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
    MaxSpeed:     2600
    CurrentSpeed: 2594
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Posts : 230
    10
       23 Jan 2015 #5

    I'm very cautious about the overclocking thing. On occasion I've seen people stating that they are overclocking and the cpuspeed function shows CurrentSpeed to be roughly equal to MaxSpeed. I haven't looked into it as I'm not real involved in the overclocking scene any longer.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    South Australia
    Posts : 425
    Windows 10 Pro x64
       06 Feb 2015 #6

    Must be something specific to some systems then John?

    Here's one from my system when over-clocking to 4.0GHz.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    
    Use !analyze -v to get detailed debugging information.
    
    
    BugCheck 50, {fffffffffffffff8, 1, fffff8000307b5ea, 0}
    
    
    
    
    Could not read faulting driver name
    Probably caused by : ntkrnlmp.exe ( nt!ObfDereferenceObjectWithTag+a )
    
    
    Followup: MachineOwner
    ---------
    
    
    1: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i7 CPU         860  @ 2.80GHz"
    MaxSpeed:     2800
    CurrentSpeed: 4011
      My System SpecsSystem Spec


  7. Joined : Oct 2014
    Posts : 230
    10
       31 Mar 2015 #7

    That's right - but you also have to be careful about the built in overclock that Intel permits with Turbo Boost.
    You can look up the permissible frequencies in the different tables here:
    i7: http://www.intel.com/support/process.../CS-032279.htm
    i5: http://www.intel.com/support/process.../CS-032278.htm
      My System SpecsSystem Spec


 


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