Windows 10: Crashes when I play

  1. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       29 Dec 2015 #1

    Crashes when I play


    I'm getting more and more BSOD. I'm mostly playing DOTA 2 and after the new patch the trouble started... I'm not sure if DOTA is the cause or the recent Windows update. In event viewer it says Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10603.192) TYPE: ERROR.
    I didn't do anything new or installed anything.
    Note that I have an laptop... and it gets really hot lately. I ussualy get around 70-75 degrees, but now it goes to 90+
    Oh and i run an sfc /scannow tool and i got Windows Resource Protection found corrupt files but was unable to fix some (or all) of them, didn't try DSIM. Waiting for your response first.
    Thx in advance.
    Attachment 55969
      My ComputerSystem Spec

  2. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       30 Dec 2015 #2

    Help me guys!
      My ComputerSystem Spec

  3. Posts : 13,345
    Windows 10 Pro
       31 Dec 2015 #3

    Please uninstall any ASUS software installed, ASUS software is known for causing bluescreens.

    Please check ASUS for driver updates, install every newest available driver.
    If the newest driver is already installed, reinstall the driver to remove corrupted drivers.

    Please uninstall Avast while troubleshooting and use Windows Defender as alternative.
    Avast - Uninstall Completely - Windows 7 Help Forums
    ffffd000`87d7c2f8  fffff800`15a422bdUnable to load image \SystemRoot\system32\drivers\aswMonFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswMonFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys

    Crashes when I play Diagnostic Test Crashes when I play

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Crashes when I play Diagnostics Test Crashes when I play
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  4. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       01 Jan 2016 #4


    Thank you for the replay. I did what you suggested, I will do the memory test tomorrow and post the result.
    This is the sfc report

    Thanks again!
      My ComputerSystem Spec

  5. Posts : 13,345
    Windows 10 Pro
       01 Jan 2016 #5

    What is your laptop model?

    The corrupted file is opencl.dll which I believe is because Nvidia has overwritten it. That is where most of the other threads with this corruption are talking about.

    Please try following command in admin command prompt
    DISM /Online /Cleanup-Image /RestoreHealth
    If there are problems with RestoreHealth, please follow step 6 or 7 (depending on the file you have from the download) from the tutorial DISM - Repair Windows 10 Image - Tutorial
      My ComputersSystem Spec

  6. Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       01 Jan 2016 #6

    My laptop is an K56CB.
    It seems that unistalling Avast made stuff more stable...
    I'll do the DISM tool and see what happens.

    Thank you again.
      My ComputerSystem Spec

  7. Posts : 13,345
    Windows 10 Pro
       01 Jan 2016 #7

    Avast drivers were flagged a lot in many different crashes, if removing it didn't make your system more stable I would be very surprised.
      My ComputersSystem Spec

  • Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       02 Jan 2016 #8

    No, no, it did... don't know if avast or the asus drivers but now it's more stable
      My ComputerSystem Spec

  • Posts : 6
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       02 Jan 2016 #9

    BTW... I don't know really happens, but I need to restart the laptop if I want to play anything. I mean if I open and other app and the I wanna play some games i get max 15 fps... after restart much more, 70 fps.

    If you know the cause or anything that could help I'll really appreciate it.

      My ComputerSystem Spec

  • Posts : 13,345
    Windows 10 Pro
       02 Jan 2016 #10

    Could be many things from a problem with your display drivers to settings in the games.
      My ComputersSystem Spec


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