SYSTEM_SERVICE_EXCEPTION (win32kfull.sys), atikmdag.sys, etc

  1. Posts : 11
    Windows 10

    SYSTEM_SERVICE_EXCEPTION (win32kfull.sys), atikmdag.sys, etc

    Attachment 55791

    I've been getting blue screens frequently since I've built my computer. They included system service exception, kmode exception not handled, all that fun stuff. Earlier this month it was crashing every few minutes, and it seems I've narrowed it down to a couple times a day. These crashes usually happen when I'm playing video games or have a lot of windows open at once.

    From the most recent minidumps it seems like the problems are from Win32kfull.sys (Full/Desktop Win32k Kernel Driver) and atikmdag.sys (ATI Radeon Kernel Mode Driver).

    Before my most recent crash I had already used AMDs clean uninstall and reinstalled the graphics drivers.
    I'm 99% sure I updated all of my other drivers as well.

    After a lot of searching, I haven't been able to find a solution for this yet. Any help would be VERY appreciated
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    Recommended to remove every ASUS software if any is present.

    Remove Intel Rapid Storage Technology applications.
    1. Uninstall it from Control Panel > Programs and Features.
    2. Uninstall the driver from device manager:
    - Right click on "my computer" icon and click "manage" on the context menu.
    - In the "Computer Management" window that opens:
    - Select "Device Manager" in the left pane, It will list all the existing devices.
    - Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
    - Select one Intel device item under it, right click, then uninstall.
    - Repeat the process for all Intel items under "IDE ATA/ATAPI controllers"
    3. Now restart the computer.
    4. Once booted, Windows will auto configure the appropriate native system driver.

    Update the Realtek audio drivers
    Driver Reference Table - RTKVHD64.sys
    1: kd> lmvm RTKVHD64
    start             end                 module name
    fffff801`5f630000 fffff801`5f99ac80   RTKVHD64   (deferred)             
        Image path: \SystemRoot\system32\drivers\RTKVHD64.sys
        Image name: RTKVHD64.sys
        Timestamp:        Wed Aug 21 06:48:22 2013 (52144696)
        CheckSum:         00371904
        ImageSize:        0036AC80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    ffffd001`bd5c6388  fffff801`602ec15aUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    1: kd> lmvm atikmdagstart             end                 module name
    fffff801`5ff30000 fffff801`61677000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Dec 04 18:14:28 2015 (5661C9F4)
        CheckSum:         016E6BC5
        ImageSize:        01747000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Diagnostic Test


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My Computers

  3. Posts : 11
    Windows 10
    Thread Starter

    I went through all of those steps and it seemed to work for a while. After using the pc for a couple days, I got a new crash error: "IRQL_NOT_LESS_OR_EQUAL". My crash dumps are still turned on but it didn't save anything in the folder.

    Here's a new file in case it might help. Attachment 56566
      My Computer

  4. Posts : 14,897
    Windows 10 Pro

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with DriverAssist, please remove them as it may cause trouble.

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My Computers

  5. Posts : 11
    Windows 10
    Thread Starter

    Problem solved. Thank you SO much for the help :)
      My Computer

  6. Posts : 14,897
    Windows 10 Pro

    Glad to hear that, would you mind sharing the solution(s) if it wasn't my suggestions? :)
      My Computers

  7. Posts : 11
    Windows 10
    Thread Starter

    Oops, just saw this. I don't quite remember the details but DriverAssist messed some stuff up.

    Also, I'm back with more problems . Should I start a new thread or just continue here?

    I went over a week without crashing then it started up again. The new errors are things like "irql not less than or equal", "memory management", "driver overran stack buffer", and "system service exception Npfs.sys". There are new dump files from January 10th to the 12th.

    Attachment 58882
      My Computer


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