Windows 10: BSOD's when playing games using Nvidia card

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  1. Posts : 9
    Windows 10 Home-64bit
       25 Dec 2015 #1

    BSOD's when playing games using Nvidia card


    I'll try to give as much information as possible.
    Due to problems with BSOD's in win7 after I started playing World of Warships, I eventually ended up with my laptop not detecting my Nvidia GPU anymore.

    I recently upgraded to win10 and my Nvidia GPU got detected again.

    Some quick computer specs:

    Alienware x17 R4
    Windows 10 Home-64bit
    Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs)12GB RAM
    Intel(R) HD Graphics 4000 / Nvidia 675M
    Sound Blaster Recon 3Di

    The Problem:

    After I upgraded to Win10 I had the problem of getting BSOD's with multiple causes after playing games using my Nvidia GPU for up to 2 hours. I started updating drivers and changing power settings and eventually it stopped for at least a week.

    Sadly, it started again. The BSOD's had multiple causes and names just like in this minidump file linked.

    I tried everything, a couple of examples:

    - Updating all drivers (Chipsets, wireless, ethernet, GPU)
    - Flashing BIOS to the last version possible available on the dell website
    - Playing while plugged in and on battery to check a difference there
    - Changing stuff in the Nvidia control panel
    - Changing stuff in advanced power options
    - Updating to all sorts of Nvidia driver version, using clean installs, only Driver + Physx, and using DDU in safe mode
    - Probably multiple other things...

    The latest thing I did was going back to the specific Intel and Nvidia drivers Dell provide on their website. Also went back to the Sound driver Dell provided (and got the control panel back of it).

    But, nothing helps. I've been thinking about a possible problem in my power supply... But I can't really find what the correct voltages should be. HWiNFO64 shows 12.6V on my battery, which looks a bit worrysome. But I'm not sure about the voltages of my GPU (I think I saw it avaraging around something of 0.9V or it was 9.x V or something).

    I finally decided to ask for help. Just ask me to run a program to test stuff if needed.

    So added are is the zipfile created by the website's program.

    Thank you.

      My ComputerSystem Spec

  2. Posts : 13,345
    Windows 10 Pro
       26 Dec 2015 #2

    Remove the bypasses and related software on your system before proceeding
    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My ComputersSystem Spec

  3. Posts : 9
    Windows 10 Home-64bit
    Thread Starter
       26 Dec 2015 #3

    axe0 said: View Post
    Remove the bypasses and related software on your system before proceeding
    Forum rules

    Thank you for your reply, so far I've uninstalled one big collection of programs I know was pirated. Could you tell me in a PM what should be deleted so I know I've got everything out, thank you!
      My ComputerSystem Spec

  4. Posts : 9
    Windows 10 Home-64bit
    Thread Starter
       26 Dec 2015 #4


    Here's the new zip file with the same minidumps in.

    Thank you!

      My ComputerSystem Spec

  5. Posts : 13,345
    Windows 10 Pro
       26 Dec 2015 #5

    Hi Docoda,

    I would suggest to cleanup your hosts file, it may give the appearance you are using pirated software.

    Are you using all your GPU's?

    This is what I found at Dell, best suggestion would be to revert back/install Windows 7
    Attachment 55448
    Because your laptop hasn't been tested for Windows 10 the problems you are experiencing may become only worse then in Windows 7.
      My ComputersSystem Spec

  6. Posts : 9
    Windows 10 Home-64bit
    Thread Starter
       26 Dec 2015 #6


    I've remade the hosts file. It was indeed pointing to a lot of the pirated stuff.

    I'm using my build-in intel for normal non-heavy programs and the Nvidia GPU is used for games.

    I know Dell doesn't support Win10 on my laptop, but I remember these same problems occuring in Win7 before my Nvidia got undetected after uninstalling its drivers. I really want to try to fix it in Win10 because I took a liking to it.

    If you think it's a hopeless case, then so be it, if you still got some ideas, I would really like to hear them. Thank you!
      My ComputerSystem Spec

  7. Posts : 13,345
    Windows 10 Pro
       26 Dec 2015 #7

    Do not switch between GPU's, the switching feature isn't well implemented and causes problems.

    Further this is something may be worth to try.
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 55457
      My ComputersSystem Spec

  • Posts : 9
    Windows 10 Home-64bit
    Thread Starter
       26 Dec 2015 #8

    I've seen multiple people say before to make the Nvidia GPU the primary one in BIOS. Sadly, it seems that my BIOS doesn't allow that. There is no option for that at all.

    The Optimus technology indeed seems to have its problems. I have no clue if it's even possible to not use the Intel GPU. I can change everything to using the Nvidia GPU in the Nvidia control panel but I'm not sure if that really does anything, the Intel GPU will still be in use.

    I've done that GGU thing before and went to the last driver available for my laptop on the DELL website, only installing the Graphic and Physx driver. I do remember not installing the driver again in safe mode. So I'll do the process again with driver install in safe mode. I'll play a game again after and post a minidump file if I get a BSOD again.
      My ComputerSystem Spec

  • Posts : 13,345
    Windows 10 Pro
       26 Dec 2015 #9

    With laptops the BIOS options are very limited, you can't say such things in the BIOS no.

    You could try to disable the GPU, if I would do that I would get problems but I don't know if others have the same.
      My ComputersSystem Spec

  • Posts : 9
    Windows 10 Home-64bit
    Thread Starter
       26 Dec 2015 #10

    And it crashed after playing for more than an hour.

    Minidump added.
      My ComputerSystem Spec

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