Windows 10: Several crashes - blue screens

  1.    24 Dec 2015 #1

    Several crashes - blue screens

    Hey all,

    The last two days I have been experiencing with Windows 10 several blue screens (CRITICAL PROCESS DIED). This happened while using Reason 8 (music production program), while listening to music, while playing dota 2 (several times here) and when turning on the laptop. I'm not a computer expert and googling the problem didn't help so I'm clueless.

    Several weeks ago I downloaded Windows 10, before this I had Windows 8 and didn't ever have this problem.

    Could someone pls help me, see attachment for the details.
    Thanks a lot guys!
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       24 Dec 2015 #2

    Please update your BIOS.

    Several crashes - blue screens Diagnostics Test Several crashes - blue screens
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything

    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok

    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below

    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window
      My ComputersSystem Spec

  3.    25 Dec 2015 #3

    Thanks for the reply. My current BIOS is: American Megatrends Inc. E16GAIMS.513, 8/11/2012
    Which version do I need for the update? And is it safe to do this on my own?

    P.S. I almost deleted all software on my laptop and still experiencing the same problem. More and more it seems. Especially when restarting the computer it crashes.

    Thx for the reply!
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       25 Dec 2015 #4

    Fill in your system specs and I can be more specific regarding BIOS updates
    Follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  5.    25 Dec 2015 #5

    CPU info:

    Name: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz
    Manufacturer: GenuineIntel
    Technology: 64bit
    ProcessorID: BFEBFBFF000306A9
    L2 Cache size: 512 KB
    L3 Cache size: 3072 KB
    Max clock speed: 2601 MHz
    Cores: 2
    Logical processors: 4


    Manufacturer: Micro-Star International Co., Ltd.
    Product: MS-16GA
    Version: REV:1.0
    Serial number: BSS-0123456789


    Manufacturer: American Megatrends Inc.
    Name; E16GAIMS.513
    Serial number: FFFFFFFF
    Version: E16GAIMS.513
    Release date: 8/11/2012


    Microsoft Windows 10 Home 64 bits
    10586 Multiprocessor Free
    usable memory: 5,89 GB


    HDD: WDC WD7500BPKT-22PK4T0
    Sound card: (1) Realtek High Definition Audio (2) NVIDIA Virtual Audio Device (Wave Extensible) (WDM) (3) Intel(R) Display Audio
    Graphics card: (1) Intel(R) HD Graphics 4000 (2) NVIDIA GeForce GTX 660M

    Is this enough for you? Thanks.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       25 Dec 2015 #6

    According to the services (driver and BIOS updates support) of MSI, your laptop hasn't been tested for Windows 10.

    Please put the information in your 'My System Specs', that'll be easier for others to quickly see them when needed :)
    How to fill in your system specs:

      My ComputersSystem Spec

  7.    25 Dec 2015 #7

    I put the information on 'My System Specs'. The best I could.

    Hmm, so what now, downgrade to Windows 8.1? Is a Windows 10 clean install going to help?
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       25 Dec 2015 #8

    Downgrade to Windows 8, I wouldn't recommend to stay in Windows 10, there are no drivers Windows 10 compatible.
      My ComputersSystem Spec

  9.    26 Dec 2015 #9

    I downgraded to Windows 8 and there are no crashes anymore. Everything is working fluently. So thx for the help.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       26 Dec 2015 #10

    Glad to hear that :)
      My ComputersSystem Spec


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