BSOD Kernel Security Check Failure consistently caused by Photoshop...

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  1. Posts : 3
    Windows 10
       #1

    BSOD Kernel Security Check Failure consistently caused by Photoshop...


    Hi everyone,


    So I'm working on a brand new Dell laptop, and I've been working with Adobe Illustrator & Bridge CS6 and Photoshop CC almost every day for the last week and a bit (got it December 12th, 2015). Everything's been fine up until yesterday, when the BSOD hit me suddenly while trying to save a file in Photoshop. Since that initial crash I can't even have Photoshop open for more than a few moments without the same thing happening. Each time it's a Kernel Security Check Failure.


    I ran Windows Memory Diagnostic, I ran chkdsk, updated my drivers, did a full system virus scan in McAfee, and even tried uninstalling all Adobe programs, running Adobe Creative Cloud Cleaner Tool, and reinstalling from scratch. The moment I get Photoshop up and running again the same thing happens.


    Google brought me here, and failed to deliver any other answers, so I'm wondering if anybody would be willing to take a look at my minidump files and let me know what might be causing the problem. Photoshop is essential for some important work I'm trying to get through by the end of the year, so any advice is greatly appreciated!


    Minidump files here: Attachment 55130

    Thanks!
      My Computer


  2. Posts : 14,901
    Windows 10 Pro
       #2

    Hi eolai,

    Welcome to the 10forums.

    Please update the network wifi driver from Dell.
    Code:
    ffffd000`21693038  fffff801`ebf4abd2Unable to load image Netwtw02.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for Netwtw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
     Netwtw02+0x20abd2
    2: kd> lmvm netwtw02
    start             end                 module name
    fffff801`ebd40000 fffff801`ec429000   Netwtw02 T (no symbols)           
        Loaded symbol image file: Netwtw02.sys
        Image path: Netwtw02.sys
        Image name: Netwtw02.sys
        Timestamp:        Thu Jul 16 10:18:43 2015 (55A768E3)
        CheckSum:         006C092C
        ImageSize:        006E9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Hi axe0,

    Thanks for the reply! I've updated the network driver, but it doesn't seem to have solved the problem.

    Here's the updated minidump zip: Attachment 55232

    Thanks!
      My Computer


  4. Posts : 14,901
    Windows 10 Pro
       #4

    Please uninstall Dell software, I don't know what program but 1 or more of them is using an outdated driver
    Driver Reference Table - DellRbtn.sys
      My Computers


  5. Posts : 7
    Windows 10 Pro x64
       #5

    Hello, I'm getting this bsod too on photoshop and I think it's a new nvidia driver problem, because I'm getting it after update. I will try downgrade it later(because its 2am in poland), but if you do this before me, please write me if this work. Attachment 55243
      My Computer


  6. Posts : 14,901
    Windows 10 Pro
       #6

    Fuilares said:
    Hello, I'm getting this bsod too on photoshop and I think it's a new nvidia driver problem, because I'm getting it after update. I will try downgrade it later(because its 2am in poland), but if you do this before me, please write me if this work. Attachment 55243
    Read BSOD Posting Instructions and create a new thread. Your problem is different then the OP's problem
      My Computers


  7. Posts : 3
    Windows 10
       #7

    Hi eolai,
    as per Fuilares's comment - I would advise you to roll-back your nvidia driver as written in this guide by nvidia.
    The same problem started occuring for me at the same time as you and Fuilare - just try to roll back and report back. I believe that axe0 is much more knowledgeable than me, but this seems like a strange coincidence (My problem sounds exactly like yours - bridge works, but photoshop immediately crashes my system to kernel security check failure. After roll-back everything works fine - took me like 2 minutes to fix this.
      My Computer


  8. Posts : 191
    Windows 10 Home
       #8

    I've just formatted my notebook Lenovo Y510P this week, and I'm also getting this error. I've been using in this notebook Adobe Photoshop CS6 for 3 years without a problem. But now, I install Adobe Photoshop CS6 (x64), and when I open it, I get a bsod "kernel security check failure".

    Nevertheless, I've replaced some dll's and suddenly it seems to work.

    I got an idea. Try to force Windows to run Photoshop with your integrated GPU. Probably, Photoshop is being run by Intel's HD graphics. Try to use your nVIDIA/AMD gpu through their control panels.
      My Computer


  9. Posts : 1
    Windows 10
       #9

    rambomhtri said:
    I've just formatted my notebook Lenovo Y510P this week, and I'm also getting this error. I've been using in this notebook Adobe Photoshop CS6 for 3 years without a problem. But now, I install Adobe Photoshop CS6 (x64), and when I open it, I get a bsod "kernel security check failure".

    Nevertheless, I've replaced some dll's and suddenly it seems to work.

    I got an idea. Try to force Windows to run Photoshop with your integrated GPU. Probably, Photoshop is being run by Intel's HD graphics. Try to use your nVIDIA/AMD gpu through their control panels.
    I love you! It worked for me :)

    This is what I did to fix the kernel BSOD error when opening Photoshop (As mentioned above by rambomhtri - and kudos and credit to rambomhtri for suggesting it)...

    1. Right click on the Photoshop shortcut and click on "Run with graphics processor" and then "Change default graphics processor..."
    Attachment 55560



    2. When NVIDIA Control Panel opens Adobe Photoshop should already be selected in the program settings. Where it says "2. Select the preferred graphics processor for this program:" Change it to High-performance NVIDIA processor and click Apply down the bottom.
    Attachment 55561

    After that I haven't had a problem or the BSOD Kernel error :)
    I'm running windows 10 though so I'm not sure if it's the same for you if you have a different operating system.
      My Computer


  10. Posts : 3
    Windows 10
    Thread Starter
       #10

    That did the trick! At first I tried reverting Windows to an earlier state (assuming it was update-related) - that worked, but broke a few other programs that I'd installed somewhere between point A and point B. I wound up completely resetting Windows and wiping all my data, and then uninstalled all Dell software from a fresh state, which didn't work.

    rambomhtri's solution worked like a charm though, and thanks to MaxCasey for illustrating it! Everything seems to be working just fine now. Very very happy to have this resolved. Thanks everyone!
      My Computer


 

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