Windows 10: KERNEL_SECURITY CHECK_FAILURE installing PotPlayer Solved

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  1.    23 Dec 2015 #1

    KERNEL_SECURITY CHECK_FAILURE installing PotPlayer


    When I run the installer for PotPlayer (http://get.daum.net/PotPlayer64/v3/PotPlayerSetup64.exe), it gets most of the way through the installation and then BSODs with a KERNEL_SECURITY CHECK_FAILURE. This is 100% repeatable and crashes in the same way each time. Just to be on the safe side, I have updated my video and WiFi drivers. WinDbg doesn't seem to point to any particular driver, but I admit that I am clueless when it comes to WinDbg. Hopefully someone here can shed some light!

    I have attached the ZIP file produced by your log collector tool. Please let me know if you need any further information.

    Attachment 54968
      My ComputerSystem Spec


  2. Posts : 12,117
    Windows 10 Pro
       24 Dec 2015 #2




    KERNEL_SECURITY CHECK_FAILURE installing PotPlayer Diagnostics Test KERNEL_SECURITY CHECK_FAILURE installing PotPlayer
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Code:
    2: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`297e6128 fffff801`8f3542e9 nt!KeBugCheckEx
    ffffd000`297e6130 fffff801`8f354610 nt!KiBugCheckDispatch+0x69
    ffffd000`297e6270 fffff801`8f3537f3 nt!KiFastFailDispatch+0xd0
    ffffd000`297e6450 fffff801`8f360d82 nt!KiRaiseSecurityCheckFailure+0xf3
    ffffd000`297e65e0 fffff801`30420483 nt! ?? ::FNODOBFM::`string'+0x8c82
    ffffd000`297e6610 fffff801`304ddc52 NTFS!NtfsFreeNonpagedIndexFcb+0x13
    ffffd000`297e6640 fffff801`30415f0c NTFS!NtfsDeleteFcb+0x512
    ffffd000`297e66c0 fffff801`304dcd1c NTFS!NtfsTeardownFromLcb+0x1fc
    ffffd000`297e6760 fffff801`3040ca80 NTFS!NtfsTeardownStructures+0xdc
    ffffd000`297e67e0 fffff801`304c4b5b NTFS!NtfsDecrementCloseCounts+0xd0
    ffffd000`297e6820 fffff801`30500182 NTFS!NtfsCommonClose+0x40b
    ffffd000`297e68f0 fffff801`8f271b79 NTFS!NtfsFspCloseInternal+0x1a6
    ffffd000`297e6a80 fffff801`8f210125 nt!ExpWorkerThread+0xe9
    ffffd000`297e6b10 fffff801`8f34e906 nt!PspSystemThreadStartup+0x41
    ffffd000`297e6b60 00000000`00000000 nt!KiStartSystemThread+0x16
      My ComputersSystem Spec

  3.    25 Dec 2015 #3

    The only system drive is an SSD, so I skipped the SeaTools step per your instructions.

    chkdsk reported no errors.

    I have attached the results from HDTune. No errors were found. Please note that this SSD uses NVMe rather than SATA, and I have found that tools like HDTune and SpeedFan cannot read SMART information from it.
      My ComputerSystem Spec


  4. Posts : 12,117
    Windows 10 Pro
       25 Dec 2015 #4




    KERNEL_SECURITY CHECK_FAILURE installing PotPlayer Diagnostic Test KERNEL_SECURITY CHECK_FAILURE installing PotPlayer
     DRIVER VERIFIER

    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My ComputersSystem Spec

  5.    25 Dec 2015 #5

    Thanks for your efforts, but I was able to work around the problem.

    My solution was disabling both of my graphics adapters in Device Manager (causing them to use the default Microsoft graphics driver), then installing PotPlayer (which worked just fine), then re-enabling both of my graphics adapters. In light of this, it looks as if it was some problem with one of the graphics drivers. Everything seems to be working fine now -- I'll be on the lookout for the problem to occur again.
      My ComputerSystem Spec


  6. Posts : 12,117
    Windows 10 Pro
       25 Dec 2015 #6

    Are you using both your graphics cards?
      My ComputersSystem Spec

  7.    25 Dec 2015 #7

    Yes. This is a laptop with a hybrid Intel/NVIDIA graphics setup, so it uses the Intel graphics processor for regular desktop applications and the NVIDIA GPU for gaming.
      My ComputerSystem Spec


  8. Posts : 12,117
    Windows 10 Pro
       25 Dec 2015 #8

    Switching between GPU's sometimes causes problems due to the problem of the switching feature.
    I haven't seen it happen that switching between GPU's has been properly implemented.
      My ComputersSystem Spec

  9.    30 Dec 2015 #9

    It works !!!


    RandScullard said: View Post
    Thanks for your efforts, but I was able to work around the problem.

    My solution was disabling both of my graphics adapters in Device Manager (causing them to use the default Microsoft graphics driver), then installing PotPlayer (which worked just fine), then re-enabling both of my graphics adapters. In light of this, it looks as if it was some problem with one of the graphics drivers. Everything seems to be working fine now -- I'll be on the lookout for the problem to occur again.

    Thanks a lot mate , this work around worked for me as well. Disabled and display adapters and then installing the potplayer worked.
      My ComputerSystem Spec

  10.    31 Dec 2015 #10

    I'm glad my cheesy workaround helped someone else!
      My ComputerSystem Spec


 
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