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  1. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Dec 2015 #11

    Check the connections of the cable, the hard drive and the motherboard.
    Check if the pins are in any way damaged.
      My System SpecsSystem Spec


  2. Joined : Dec 2015
    Posts : 11
    Windows10 64 bit
       22 Dec 2015 #12

    Hi axe0 - I've gone to the asrock site and pulled down a disk health checking utility and run it. it comes back with healthy status for the drive - no issues. I've also run chkdsk from dos prompt and gotten back no issues.
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Dec 2015 #13

    If you haven't yet checked what I asked, would you please try it

    Also, please let me know when another bluescreen occurs with the following
    1. an uploaded zip from the dm log collector from the posting instructions
    2. some description of what happened and what you were doing

    It is prefered to do it this way anytime a bluescreen occurs as it'll help finding paterns. A patern will help find the root cause(s)/solution(s).
      My System SpecsSystem Spec


  4. Joined : Dec 2015
    Posts : 11
    Windows10 64 bit
       22 Dec 2015 #14

    Hi axe0 - I have checked the pins on motherboard and drive. didn't see anything wrong. however I did move SATA connector from SATA0 to SATA1 - I removed cables from the hard drive - both data and power and reseated them. haven't seen any errors yet, but I'll have to wait till later - let it roll into sleep mode and see if I get errors when awakening it. sorry about missing your post. I think my page wasn't refreshing correctly. I'll also collect a new dm log and context of what I was doing with next BSOD - if I have one. :-)
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 11
    Windows10 64 bit
       22 Dec 2015 #15

    another bsod


    axe0 - I've run into another BSOD system_service_exception (dxfgmns2.sys). happened while playing Starbound (Steam game). thanks in advance for any further help.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Dec 2015 #16

    Continue with following tests please: Hardware Diagnostics & Hardware Diagnostics
      My System SpecsSystem Spec


  7. Joined : Dec 2015
    Posts : 11
    Windows10 64 bit
       23 Dec 2015 #17

    BSOD sequence


    1. Playing Starbound (Steam game)- received BSOD system_service_execution (dxgmns2.sys) shut down the system.
    2. returned an hour later and booted, received BSOD system service exception (cng.sys)
    3. Auto repair kicked in - i selected "recover"
    4. as it was recovering to a known good version i received BSOD page fault in a non paged area (ntls.sys)
    5. rebooted - wifi network not seen. had to remove the wireless tp link ethernet adapter and reinsert to find wifi
    6. launched Chrome - received BSOD critical structure corruption
    7. rebooted and launched Chrome - no issues right now.

    I've added another dm log.
    thanks in advance for any more help
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Dec 2015 #18

    Have you ran the video hardware tests?
      My System SpecsSystem Spec


 
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