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  1. Joined : Dec 2015
    Posts : 11
    Windows 10
       20 Dec 2015 #1

    Random BSODs with various bug checks, possibly a driver is at fault.


    For the past few days someone I know has been getting various bsods at random times. Whether it be sitting idle or playing a game.
    I've been using teamviewer and I have been trying to figure out what the deal is for a few days now and I can't figure out what's going on here.
    I've never looked into blue screens so much in my life before this and I've just about given up.
    From what I've gathered, this could possibly be a bad driver since this is a Windows 10 upgrade from a Windows 8.1, but I can't figure out how to identify it.
    It started happening after a blue screen while playing a game. The computer itself is a prebuilt.
    The bsod checkers I've used consistently point to ntoskrnl.exe being the reason for it. But I've gotten WDFLDR.sys, hal.dll, HDAudBus.sys and such along with it. However they have not appeared since (I've been trying to fix them by updating various drivers).
    We've been fine for the past 2 days, then it happened again 3 times. A fourth time recently when I tried using that Dm Log Collector (and the computer was idle for hours just fine).
    Can anyone point out any suspicious drivers that I should uninstall or update? Or perhaps any other issues?
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Dec 2015 #2

    Hi Goobert,

    Welcome to the 10forums.

    What has been tried to solve the bluescreens?
    Could you provide some description of what happens when the crash occurs and what you/this person is/are doing?

    Please check Realtek for driver updates for the Realtek network drivers
    Driver Reference Table - rt640x64.sys
    Code:
    ffffd000`21613830  fffff800`a79897d0Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
     rt640x64+0x197d0
    2: kd> lmvm rt640x64
    start             end                 module name
    fffff800`a7970000 fffff800`a7a55000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Thu Oct 01 12:34:33 2015 (560D0C39)
        CheckSum:         000F03D5
        ImageSize:        000E5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 54564
    Code:
    ffffd000`223f3a18  fffff800`97513189Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1c3189
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`97350000 fffff800`97e47000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Nov 24 19:15:37 2015 (5654A949)
        CheckSum:         00ABBCF5
        ImageSize:        00AF7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    Random BSODs with various bug checks, possibly a driver is at fault. Diagnostic Test Random BSODs with various bug checks, possibly a driver is at fault.
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

    Code:
    Probably caused by : memory_corruption

    Please fill in the system specs of this person you are trying to help, can I call him/her your friend or how may I call him/her?
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 11
    Windows 10
       20 Dec 2015 #3

    axe0 said: View Post
    Hi Goobert,

    Welcome to the 10forums.

    What has been tried to solve the bluescreens?
    Could you provide some description of what happens when the crash occurs and what you/this person is/are doing?

    Please check Realtek for driver updates for the Realtek network drivers
    Driver Reference Table - rt640x64.sys
    Code:
    ffffd000`21613830  fffff800`a79897d0Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
     rt640x64+0x197d0
    2: kd> lmvm rt640x64
    start             end                 module name
    fffff800`a7970000 fffff800`a7a55000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Thu Oct 01 12:34:33 2015 (560D0C39)
        CheckSum:         000F03D5
        ImageSize:        000E5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

    Code:
    ffffd000`223f3a18  fffff800`97513189Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1c3189
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`97350000 fffff800`97e47000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Nov 24 19:15:37 2015 (5654A949)
        CheckSum:         00ABBCF5
        ImageSize:        00AF7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Please fill in the system specs of this person you are trying to help, can I call him/her your friend or how may I call him/her?
    Thanks for the very thorough guide on fixing this. The two drivers you posted and the ways of updating them are exactly what I needed and I'll give them a shot as soon as the computer is available. I'll also post the specs later.

    To attempt to fix this, I figured Realtek was messing something up, so I updated any drivers related to it, as well as the network adapter as those seem to commonly cause crashes. However this didn't seem to fix the issue.

    Code:
     http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
    I didn't use this link to find the drivers, so I'll try this one instead, as well as that Windows driver updater.

    Code:
    http://www.guru3d.com/files-details/display-driver-uninstaller-download.html
    The person said they uninstalled the Nvidia drivers and reinstalled, but I don't think they did it as clean as this tool. I'll give this a go as well.

    There's no consistency with the crashes. The computer could crash within minutes of starting up, or within hours of staying idle or gaming. The crashes also seemed to stop for a few days before returning like usual.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Dec 2015 #4

    With Windows driver update you mean what exactly? Device manager?
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 11
    Windows 10
       20 Dec 2015 #5

    axe0 said: View Post
    With Windows driver update you mean what exactly? Device manager?
    Wow, I honestly have no idea. I swear there was a link in that post to some driver updating program but I don't see it there now.
    But it looked sketchy and I've heard about driver updater programs causing problems so I didn't do it.

    Working on the Nvidia display drivers and realtek drivers right now.


    Here are the system specs in the mean time.
      My System SpecsSystem Spec


  6. Joined : Dec 2015
    Posts : 11
    Windows 10
       20 Dec 2015 #6

    Code:
    Win10 Auto Installation Program (SID:1779114)
    This is what I chose to update for the Realtek network drivers. Is this correct? I already had this installed so the fact that it's outdated seems strange.

    I did a clean install of Nvidia's drivers as instructed.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       21 Dec 2015 #7

    Please put the system specs in your 'My System Specs', that way it is easier for everyone to check them.
    Below in every post on the left side, there you can find 'My System Specs'. If you click on it with your post, you see the option 'Update your System Specs', click on it and you will get to the page where you can update your system specs.

    I only add the time for comparisation, it doesn't mean the drivers are outdated.
    Sometimes a reinstallation of a driver helps, because a driver may have become corrupted.
      My System SpecsSystem Spec


  8. Joined : Dec 2015
    Posts : 11
    Windows 10
       21 Dec 2015 #8

    axe0 said: View Post
    Please put the system specs in your 'My System Specs', that way it is easier for everyone to check them.
    Below in every post on the left side, there you can find 'My System Specs'. If you click on it with your post, you see the option 'Update your System Specs', click on it and you will get to the page where you can update your system specs.

    I only add the time for comparisation, it doesn't mean the drivers are outdated.
    Sometimes a reinstallation of a driver helps, because a driver may have become corrupted.
    Alright I added the specs of the computer.

    Doing a full reinstall of the Nvidia Drivers has helped the computer last a lot longer until a blue screen (about 5-6 hours).

    However it's still happening. I re did the Log DM Collector Tool with the new crashes.
      My System SpecsSystem Spec


  9. Joined : Jun 2015
    Posts : 10,908
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       22 Dec 2015 #9

    What are the settings of driver verifier?
      My System SpecsSystem Spec


  10. Joined : Dec 2015
    Posts : 11
    Windows 10
       22 Dec 2015 #10

    Here's everything in Driver Verifier. Is this what you need?
      My System SpecsSystem Spec


 
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