1. Joined : Dec 2015
    Posts : 5
    Windows 10 x64
       19 Dec 2015 #1

    Windows 10 x64 hal.dll+3587f


    Hi, I own a HP 15-ab034tx Laptop which had Windows 8.1 pre-installed. I upgraded it to Windows 10 using an ISO (Upgrade not a clean install). It used to crash and show different BSOD , most of them were WHEA_UNCORRECTABLE_ERROR.

    I decided to do a Clean Install and after that installed all drivers from the HP Drivers website.
    It worked nicely that day, but the next day it crashed twice while starting up but the third time booted nicely.

    BlueScreen View showed it was caused by hal.dll+3587f.

    Please help me in solving this issue.

    Here is the zip file asked in the tutorial.
    Attachment 54351
    DESKTOP-F8M4HAL-Sat_12_19_2015_161755_19.zip - Google Drive
    Last edited by haiderali; 19 Dec 2015 at 06:25. Reason: Updated links
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Dec 2015 #2

    Hi haiderali,

    Please upload a new zip file, the zip files are empty
      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 5
    Windows 10 x64
       19 Dec 2015 #3

    axe0 said: View Post
    Hi haiderali,

    Please upload a new zip file, the zip files are empty

    I am sorry for that. I have updated the links.
    Thank You
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Dec 2015 #4

    There are 2 things you need to do.
    1. Visit Windows Update and install every update, but watch out with drivers as they may give trouble when the drivers are coming from more then 1 source.
    2. Remove every bypass/crack and related software on your system, we can't proceed until this has been done per the forum rules.

    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 5
    Windows 10 x64
       19 Dec 2015 #5

    I uninstalled the KMS Service, and I am downloading the few updates.

    I would like to point out that before Clean Installing, the previous Windows 10 had all of these updates installed.
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Dec 2015 #6

    You clean installed because you thought it would fix the bluescreens or had you done an upgrade?
      My System SpecsSystem Spec


  7. Joined : Dec 2015
    Posts : 5
    Windows 10 x64
       19 Dec 2015 #7

    As I said before, my laptop had Windows 8.1, but it used to crash a lot. I upgraded to Windows 10, to solve the BSODs, although the frequency was reduced, it still used to crash. It had all latest Windows Updates Installed.

    I did a Clean Install to solve the BSODs, as i thought the corrupted stuff had carried during the upgrade. The Clean Install reduced the BSODs greatly. No BSOD on the day of install, and only two on startup on the next day morning. No BSOD till evening.
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       19 Dec 2015 #8

    Alright, I might not have read everything proper, thanks for making it more clear

    Let me know how it goes after the updates have been installed.
      My System SpecsSystem Spec


  9. Joined : Dec 2015
    Posts : 5
    Windows 10 x64
       23 Dec 2015 #9

    So, I have installed all Windows Updates, except for 1 which Upgrades my OS To Fall Build. It is too big to download and has downloaded 10% till now.

    Also, my laptop crashed thrice today after the updates were installed yesterday.
    One of them was caused by ntoskrnl.exe
    And the other two were by hal.dll

    Here is the DM Log Collector File:
    Attachment 54969
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,898
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Dec 2015 #10

    Code:
      <ActivePartialProductKey>T83GX</ActivePartialProductKey>
      <ActiveProductKeyPid2>00331-10000-00001-AA941</ActiveProductKeyPid2>
      <OSVersion>10.0.10240.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10240.th1_st1.151104-1714</BuildLab>
      <TimeZone>India Standard Time(GMT+05:30)</TimeZone>
      <ActiveSkuId>2de67392-b7a7-462a-b1ca-108dd189f588</ActiveSkuId>
      <ActiveSkuDescription>Windows(R) Operating System, VOLUME_KMSCLIENT channel</ActiveSkuDescription>
      <ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
      <ActiveProductKeyPKeyId>08e404fb-41f3-77ac-59ef-6e9f2d3f499d</ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>03612-03311-000-000001-03-16393-10240.0000-3532015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Volume:GVLK</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid>55041-00168-310-229975-03-1033-7601.0000-2142015</ActiveVolumeCustomerPid>
      <OfflineInstallationId>678168392406557614226342648362279943920026588633107972507355842</OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
    Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
    A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
    For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
    I recommend to install a genuine copy of Windows.
    If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

    Forum rules
    4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
    We don't give support to piracy, that is the point!
      My System SpecsSystem Spec


 

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