Windows 10: Seemingly random blue screen crashes occuring daily

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  1. Posts : 11,493
    Windows 10 Pro
       21 Dec 2015 #11

    So far I'm aware of there is no sannow command.

    Please let me know how it goes
      My ComputersSystem Spec


  2. Posts : 19
    Microsoft Windows 10 Home 64 bitar 10240 Multiprocessor Free
    Thread Starter
       21 Dec 2015 #12

    I just had another blue screen. Is there a way to single out this dmp file, or do I need to redo and upload an entire of those debug files?
      My ComputerSystem Spec


  3. Posts : 11,493
    Windows 10 Pro
       21 Dec 2015 #13

    Unless you can open the dump yourself with the appropriate program, I suggest to run the tool again and upload it yes to add additional data.
      My ComputersSystem Spec


  4. Posts : 19
    Microsoft Windows 10 Home 64 bitar 10240 Multiprocessor Free
    Thread Starter
       21 Dec 2015 #14

    The updated debug file is attached.
      My ComputerSystem Spec


  5. Posts : 11,493
    Windows 10 Pro
       21 Dec 2015 #15

    Intel network driver and Nvidia display driver have been flagged.

    Also the CPU driver has been mentioned in the stack.
    Please check Intel for driver updates for the CPU.
    Driver Reference Table - intelppm.sys
    Code:
    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`2c85d708 fffff800`b7c62cc2 nt!KeBugCheckEx
    ffffd000`2c85d710 fffff800`b7bc650d nt!KiFatalExceptionHandler+0x22
    ffffd000`2c85d750 fffff800`b7ae6780 nt!RtlpExecuteHandlerForException+0xd
    ffffd000`2c85d780 fffff800`b7ae33a8 nt!RtlDispatchException+0x4e8
    ffffd000`2c85de90 fffff800`b7bcaf82 nt!KiDispatchException+0x144
    ffffd000`2c85e570 fffff800`b7bc947e nt!KiExceptionDispatch+0xc2
    ffffd000`2c85e750 fffff800`a4fc1035 nt!KiGeneralProtectionFault+0xfe
    ffffd000`2c85e8e0 fffff800`b7a7f81c intelppm!AcpiCStateIdlePrepare+0x35
    ffffd000`2c85e910 fffff800`b7a7dc6f nt!PpmIdlePrepare+0x39c
    ffffd000`2c85eb00 fffff800`b7bc31fc nt!PoIdle+0x1bf
    ffffd000`2c85ec60 00000000`00000000 nt!KiIdleLoop+0x2c
    
    1: kd> lmvm intelppm
    start             end                 module name
    fffff800`a4fc0000 fffff800`a4fe9000   intelppm   (pdb symbols)          d:\symbols\intelppm.pdb\89FABBD09556447FB6B157B5A3A81CD91\intelppm.pdb
        Loaded symbol image file: intelppm.sys
        Mapped memory image file: d:\symbols\intelppm.sys\559F383B29000\intelppm.sys
        Image path: \SystemRoot\System32\drivers\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Fri Jul 10 05:12:59 2015 (559F383B)
        CheckSum:         0001FAC6
        ImageSize:        00029000
        File version:     10.0.10240.16384
        Product version:  10.0.10240.16384
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     intelppm.sys
        OriginalFilename: intelppm.sys
        ProductVersion:   10.0.10240.16384
        FileVersion:      10.0.10240.16384 (th1.150709-1700)
        FileDescription:  Processor Device Driver
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
      My ComputersSystem Spec


  6. Posts : 19
    Microsoft Windows 10 Home 64 bitar 10240 Multiprocessor Free
    Thread Starter
       21 Dec 2015 #16

    Again, I do not find a download in the provided link.
      My ComputerSystem Spec


  7. Posts : 11,493
    Windows 10 Pro
       21 Dec 2015 #17

    You won't find downloads in the links provided, but a link that gives you the official download site.
      My ComputersSystem Spec


  8. Posts : 19
    Microsoft Windows 10 Home 64 bitar 10240 Multiprocessor Free
    Thread Starter
       22 Dec 2015 #18

    intel drivers has been updated.

    Also, a few more crashes since.
      My ComputerSystem Spec


  9. Posts : 11,493
    Windows 10 Pro
       22 Dec 2015 #19

    Please follow instructions below carefully.

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 54858

    Please install the following driver for the Intel network driver: Download Network Adapter Driver for Windows 10
    Code:
    fffff801`a67c5228  fffff801`9bf196dcUnable to load image \SystemRoot\system32\DRIVERS\e1d65x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1d65x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d65x64.sys
     e1d65x64+0x196dc0: kd> lmvm e1d65x64start             end                 module name
    fffff801`9bf00000 fffff801`9bf85000   e1d65x64 T (no symbols)           
        Loaded symbol image file: e1d65x64.sys
        Image path: \SystemRoot\system32\DRIVERS\e1d65x64.sys
        Image name: e1d65x64.sys
        Timestamp:        Thu Aug 13 11:14:29 2015 (55CC5FF5)
        CheckSum:         0008A15D
        ImageSize:        00085000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    
    
    fffff801`a67c58d0  fffff801`9c180785Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x70785
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`9c110000 fffff801`9cc07000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Nov 24 19:15:37 2015 (5654A949)
        CheckSum:         00ABBCF5
        ImageSize:        00AF7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  10. Posts : 19
    Microsoft Windows 10 Home 64 bitar 10240 Multiprocessor Free
    Thread Starter
       23 Dec 2015 #20

    Another bsod after updating the drivers.
      My ComputerSystem Spec


 
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