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  1.    17 Dec 2015 #1
    Join Date : Nov 2015
    Posts : 12
    Windows 10

    Crash after it sits for a while


    This is a machine I built from scratch about six months ago. Upgraded to Windows 10 about two months ago. I keep getting very random crashes, sometimes once a week, some times more. Yesterday it happened twice.

    It seems to only happen when the computer is unattended for a while. I'll have it on overnight and in the morning I have a black screen, sometimes with only the mouse cursor present.

    As kind of a side issue, when turn it off then reboot, I have to hit F2 to get into the ASUS BIOS. Somehow the BIOS seems to change on it's own and drops the Patriot Blaze SSD from the boot path, so I have to hit F8, highlight Patriot Blaze, then it boots normally. In the past, I thought I fixed this boot issue by flashing the latest BIOS. It worked for a while and boots off the SSD, then after a week or two suddenly the SSD is dropped from the boot path.

    There weren't any minidump files, so I am attaching the text of the Windows MEMORY file, which I got using Windows WinDbg (X64).

    Attachment 54027Attachment 54028
      My ComputerSystem Spec
  2.    17 Dec 2015 #2
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please just upload the dump file instead of the text, the dump itself is much more useful
    To upload the dump, you might need to use a 3rd party uploader.
      My ComputersSystem Spec
  3.    17 Dec 2015 #3
    Join Date : Nov 2015
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please just upload the dump file instead of the text, the dump itself is much more useful
    To upload the dump, you might need to use a 3rd party uploader.
    Here is my Google Drive link to the MEMORY.DMP file. https://drive.google.com/file/d/0B-8...ew?usp=sharing
      My ComputerSystem Spec
  4.    17 Dec 2015 #4
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54122
    Code:
    fffff801`aa5b3c78  fffff800`47b3ebb9*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x5ebb9
    fffff801`aa5b3fd8  fffff800`459f2d72*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0x12d72
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff800`459e0000 fffff800`45a89000   atikmpag   (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Aug 22 03:45:00 2015 (55D7D41C)
        CheckSum:         000B32E8
        ImageSize:        000A9000
        File version:     8.14.1.6463
        Product version:  8.14.1.6463
        File flags:       8 (Mask 3F) Private
        File OS:          40004 NT Win32
        File type:        3.4 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Advanced Micro Devices, Inc.
        ProductName:      AMD driver
        InternalName:     atikmpag.sys
        OriginalFilename: atikmpag.sys
        ProductVersion:   8.14.01.6463
        FileVersion:      8.14.01.6463
        FileDescription:  AMD multi-vendor Miniport Driver
        LegalCopyright:   Copyright (C) 2007 Advanced Micro Devices, Inc.
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff800`47ae0000 fffff800`48fef000   atikmdag   (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sat Aug 22 04:10:03 2015 (55D7D9FB)
        CheckSum:         014B0CA3
        ImageSize:        0150F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please update the Realtek network driver
    Driver Reference Table - rt640x64.sys
    Code:
    fffff801`aa5b4988  fffff800`479a11e0*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys rt640x64+0x11e0
    0: kd> lmvm rt640x64
    start             end                 module name
    fffff800`479a0000 fffff800`47a79000   rt640x64   (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Tue May 05 18:21:03 2015 (5548EDEF)
        CheckSum:         000E3BAF
        ImageSize:        000D9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please disconnect every USB device, exception for mouse and keyboard
    Code:
    0: kd> k
    Child-SP          RetAddr           Call Site
    fffff801`aa5c3c18 fffff801`a8bd8326 nt!KeBugCheckEx
    fffff801`aa5c3c20 fffff801`a8a7c326 nt! ?? ::FNODOBFM::`string'+0xa426
    fffff801`aa5c3cb0 fffff801`a8a7cd6d nt!KiUpdateRunTime+0x56
    fffff801`aa5c3d10 fffff801`a8a02aa6 nt!KeClockInterruptNotify+0x53d
    fffff801`aa5c3f40 fffff801`a8b455d7 hal!HalpTimerClockInterrupt+0x56
    fffff801`aa5c3f70 fffff801`a8bc06aa nt!KiCallInterruptServiceRoutine+0x87
    fffff801`aa5c3fb0 fffff801`a8bc0ad7 nt!KiInterruptSubDispatchNoLockNoEtw+0xea
    fffff801`aa5b5840 fffff800`464e2ce7 nt!KiInterruptDispatchNoLockNoEtw+0x37
    fffff801`aa5b59d0 fffff801`a8ac188a usb8023x!CancelSendsTimerDpc+0x57
    fffff801`aa5b5a10 fffff801`a8bc203a nt!KiRetireDpcList+0x42a
    fffff801`aa5b5c60 00000000`00000000 nt!KiIdleLoop+0x5a
      My ComputersSystem Spec
  5.    17 Dec 2015 #5
    Join Date : Nov 2015
    Posts : 12
    Windows 10
    Thread Starter

    Okay.

    I uninstalled the AMD driver using the link provided. I downloaded the Realtek Win 10 Auto Installation Program (SID:1779116), V10.006. I first used it's uninstall section to remove the old driver, then I re-booted and installed the Realtek Ethernet Driver. I unplugged the USB cord that I use to connect to my HTC One M8 smartphone.

    Seems to be fine right now, but it may take a few days before it acts up again.

    I see it is still trying to boot to the hard drive (F: ) and not the SSD (C: ) . Should I try and fool with that now?

    Thank you for your help.

    Sam
      My ComputerSystem Spec
  6.    30 Dec 2015 #6
    Join Date : Nov 2015
    Posts : 12
    Windows 10
    Thread Starter

    Well, it has crashed a couple of times. Last week there was Windows 10 Update that had what I believe was a new AMD driver and I installed it, but no help there. For some reason, it looks like id didn't create a new MEMORY.dmp file. The one that I see was last modified November 1, 2015.

    Any recommended course of action?

    Sam
      My ComputerSystem Spec
  7.    30 Dec 2015 #7
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    Upload a new zip from the DM log collector and follow suggestions below.

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial




    Crash after it sits for a while Diagnostics Test Crash after it sits for a while
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec
  8.    31 Dec 2015 #8
    Join Date : Nov 2015
    Posts : 12
    Windows 10
    Thread Starter

    DM Collector Log

      My ComputerSystem Spec
  9.    31 Dec 2015 #9
    Join Date : Nov 2015
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Windows Resource Protection did not find any integrity violation
      My ComputerSystem Spec
  10.    01 Jan 2016 #10
    Join Date : Jun 2015
    Posts : 12,958
    Windows 10 Pro

    What kind of a crash do you mean?
    • Freeze crash
    • Bluescreen crash
    • Sudden shutdown/restart crash

    Only with the bluescreen crash a dump is created.
      My ComputersSystem Spec

 
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