Windows 10: Crash after it sits for a while

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  1.    01 Jan 2016 #11

    Happy New Year!

    Good question. When all this started I did get a Blue Screen of Death but now it's a Black Screen of Death. It seems to happen when I leave it alone for several hours. I come back and both monitors are black, though the mouse pointer may be present and will move around the screen. I haven't found any keyboard that actions what will do anything. I have to do a power reset to get the machine back.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       01 Jan 2016 #12

    Happy new year indeed

    Do you have any setting in the power options that says to turn off the monitor or something after some time?
    Don't forget to click 'Change settings that are currently unavailable' to see everything in the power options.
      My ComputersSystem Spec

  3.    01 Jan 2016 #13

    Power plan Balanced

    I have:
    Screen: When plugged in, turn of after 25 minutes.
    Sleep: When plugged in, PC goes to sleep Never.

    On the 'Change settings that are currently unavailable' page:
    When I press the power button Shut Down
    Password protection of wakeup Don't require a password

    Shutdown settings boxes checked
    Turn on fast start
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       01 Jan 2016 #14

    Try to set everything to not sleep/hibernate, don't turn off monitor etc.
      My ComputersSystem Spec

  5.    02 Jan 2016 #15

    It was already set to do not sleep/hibernate. I just changed the monitor setting to stay on.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       02 Jan 2016 #16

    Ok, let me know how it goes :)
      My ComputersSystem Spec

  7.    05 Jan 2016 #17

    Had another "crash" last night. This time the screen didn't go black, perhaps because of the monitor setting I changed, listed above.

    The symptom was I could move the mouse cursor around, but nothing worked. Like the black screen I mentioned above, but at least I could see the screens I had left open. I clicked and clicked, then got the little spinning O and a warning box appeared that said something like "Microsoft Windows nor responding, do you want to continue?"

    Nothing worked, not clicking on the dialogue box, nether did Ctl-Alt-Del. I had to hit the power switch to reset it.

    Nothing new in the dump files.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       05 Jan 2016 #18

    Dumps are only saved with a bluescreen.

    What are the 3.3v, 5v and 12v values in the BIOS?

    Please try to boot into safe mode and see if the problem still persist.
    Safe mode is an easy way of determining if the problem is hardware related or software.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  9.    06 Jan 2016 #19

    Thanks for your help. I was trying to get this done before a travel deadline, but I have run out of time. I imagine I'll revisit when I get back in a couple of months.

    Happy New Year!
      My ComputerSystem Spec

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