Windows 10: Multiple BSOD crashes every week

  1.    16 Dec 2015 #1

    Multiple BSOD crashes every week


    Hi everyone,

    I've had a look at some of the forums which seemed to have the same problem as me (perhaps for different/same reasons). Since updating the BIOS manually 3 weeks ago, I've been having multiple BSOD and each time the reason appears to be different. However, there are only 4 recorded BSOD in minidumps (I've had a lot more than that... but I don't know where it's gone).

    Any help would be appreciated. I have attached the requested file.

    Thank you,
    Caroline
      My ComputerSystem Spec


  2. Posts : 11,339
    Windows 10 Pro
       17 Dec 2015 #2

    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer HP. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54020

    Code:
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`48fd0000 fffff800`49618000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Mon Aug 24 22:32:07 2015 (55DB7F47)
        CheckSum:         00629012
        ImageSize:        00648000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please check HP for chipset driver updates
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Code:
    Event[1539]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-12-17T08:13:14.026
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Caroline
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x1
    Vendor ID:Device ID: 0x8086:0x9D11
    Class Code: 0x30400
    
    
    The details view of this entry contains further information
      My ComputersSystem Spec

  3.    17 Dec 2015 #3

    axe0 said: View Post
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from your manufacturer HP. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54020

    Code:
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    0: kd> lmvm igdkmd64
    start             end                 module name
    fffff800`48fd0000 fffff800`49618000   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Mon Aug 24 22:32:07 2015 (55DB7F47)
        CheckSum:         00629012
        ImageSize:        00648000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please check HP for chipset driver updates
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    Code:
    Event[1539]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-12-17T08:13:14.026
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Caroline
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x1
    Vendor ID:Device ID: 0x8086:0x9D11
    Class Code: 0x30400
    
    
    The details view of this entry contains further information
    Thanks for your reply. Just to confirm, when you mean install new drivers from the HP website, do you mean only the chipset drivers AND the graphics drivers? Or something else? There are also a few drivers within those categories, do I install all of them?

    Thanks for your help.
      My ComputerSystem Spec


  4. Posts : 11,339
    Windows 10 Pro
       18 Dec 2015 #4

    I mean the display drivers of course.
      My ComputersSystem Spec


 

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