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  1.    16 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586

    BSOD / Black Screen + Sound Loop


    Hello, builded 2 weeks ago my PC but having problems of BSOD or Black Screen with Sound Loop (no signal).

    OS: Win 10 pro x64
    CPU: i5 6500 3.2ghz
    MOBO: Asus H170m-PLUS
    RAM: Corsair 1x8GB DDR4 2133MHz (before 2x4)
    GPU: Sapphire r9 380 4gb NITRO
    SSD: Samsung 850 EVO 250GB
    PSU: Corsair 650W GOLD Certified
    CASE: Antec
    MONITOR: Aoc i2470Pw

    Here it's my log. The last BSOD i had was KERNEL_SECURITY_CHECK_FAILURE after putting the 1x 4gb in the B2 ram module.
    Before i used the pc all the day without problems except 2 times i had a Black Screen with Sound Loop while Playing.
    I tested the last week an HD 5700 and i hadn't Black Screen but i had Blue Screens, now testing again the HD5700.
    Last edited by Animal; 24 Dec 2015 at 04:04.
      My ComputerSystem Spec
  2.    17 Dec 2015 #2
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    Hi Animal,

    Please test your memory and clean install the AMD video drivers.



    BSOD / Black Screen + Sound Loop Diagnostic Test BSOD / Black Screen + Sound Loop
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54016
    Code:
    ffffd000`6f5faeb8  fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x124c94
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff800`7d560000 fffff800`7ea6a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  3.    17 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi Animal,

    Please test your memory and clean install the AMD video drivers.



    BSOD / Black Screen + Sound Loop Diagnostic Test BSOD / Black Screen + Sound Loop
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54016
    Code:
    ffffd000`6f5faeb8  fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x124c94
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff800`7d560000 fffff800`7ea6a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Ok, i have uninstalled all and reinstalled only Video + Audio.

    Running Memtest86+ i got errors using both, using only one, using the other, so i think the RAM KIT is failed, looking at the MOBO they should be alright, i'll send them back and let you know.
      My ComputerSystem Spec
  4.    23 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
    Thread Starter

    @axe0

    Unfortunately the Black Screen + Sound Loop continues, even after the new RAM.

    Were playing Call of Duty World at War.

    New Log Collector data is Attached.
    Last edited by Animal; 23 Dec 2015 at 20:06.
      My ComputerSystem Spec
  5.    24 Dec 2015 #5
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    I need some specs of you that aren't present
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  6.    24 Dec 2015 #6
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
    Thread Starter

    Quote Originally Posted by axe0 View Post
    I need some specs of you that aren't present
    Fine now? Thanks!
      My ComputerSystem Spec
  7.    24 Dec 2015 #7
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    Get a valid license first.
    Code:
    <DiagReport>
    <LicensingData>
      <ToolVersion>10.0.10586.0</ToolVersion>
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
      <LicensingStatusReason>0xC004F014</LicensingStatusReason>
      <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
      <LocalGenuineResultP>0</LocalGenuineResultP>
      <LastOnlineGenuineResult></LastOnlineGenuineResult>
      <GraceTimeMinutes>0</GraceTimeMinutes>
      <TotalGraceDays>0</TotalGraceDays>
      <ValidityExpiration></ValidityExpiration>
      <ActivePartialProductKey>3V66T</ActivePartialProductKey>
      <ActiveProductKeyPid2>00330-80000-00000-AA726</ActiveProductKeyPid2>
      <OSVersion>10.0.10586.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10586.th2_release.151029-1700</BuildLab>
      <TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone>
      <ActiveSkuId></ActiveSkuId>
      <ActiveSkuDescription></ActiveSkuDescription>
      <ProductUniquenessGroups></ProductUniquenessGroups>
      <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>55041-03308-000-000000-00-1040-10586.0000-3312015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
      <OfflineInstallationId></OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      <ComputerSid>S-1-5-21-647609042-3752203043-3025407552</ComputerSid>
      <ProductLCID>1040</ProductLCID>
      <UserLCID>1040</UserLCID>
      <SystemLCID>1040</SystemLCID>
      <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
      <ServiceAvailable>false</ServiceAvailable>
      <OemMarkerVersion></OemMarkerVersion>
      <OemId></OemId>
      <OemTableId></OemTableId>
      <Manufacturer>System manufacturer</Manufacturer>
      <Model>System Product Name</Model>
      <InstallDate>20151220121645.000000+060</InstallDate>
    </LicensingData>
    <HealthCheck>
      <Result>PASS</Result>
      <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
      <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>
      My ComputersSystem Spec
  8.    24 Dec 2015 #8
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Get a valid license first.
    Code:
    <DiagReport>
    <LicensingData>
      <ToolVersion>10.0.10586.0</ToolVersion>
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
      <LicensingStatusReason>0xC004F014</LicensingStatusReason>
      <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
      <LocalGenuineResultP>0</LocalGenuineResultP>
      <LastOnlineGenuineResult></LastOnlineGenuineResult>
      <GraceTimeMinutes>0</GraceTimeMinutes>
      <TotalGraceDays>0</TotalGraceDays>
      <ValidityExpiration></ValidityExpiration>
      <ActivePartialProductKey>3V66T</ActivePartialProductKey>
      <ActiveProductKeyPid2>00330-80000-00000-AA726</ActiveProductKeyPid2>
      <OSVersion>10.0.10586.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10586.th2_release.151029-1700</BuildLab>
      <TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone>
      <ActiveSkuId></ActiveSkuId>
      <ActiveSkuDescription></ActiveSkuDescription>
      <ProductUniquenessGroups></ProductUniquenessGroups>
      <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>55041-03308-000-000000-00-1040-10586.0000-3312015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
      <OfflineInstallationId></OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      <ComputerSid>S-1-5-21-647609042-3752203043-3025407552</ComputerSid>
      <ProductLCID>1040</ProductLCID>
      <UserLCID>1040</UserLCID>
      <SystemLCID>1040</SystemLCID>
      <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
      <ServiceAvailable>false</ServiceAvailable>
      <OemMarkerVersion></OemMarkerVersion>
      <OemId></OemId>
      <OemTableId></OemTableId>
      <Manufacturer>System manufacturer</Manufacturer>
      <Model>System Product Name</Model>
      <InstallDate>20151220121645.000000+060</InstallDate>
    </LicensingData>
    <HealthCheck>
      <Result>PASS</Result>
      <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
      <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>
    Yeah i'm trying to figure out that because i have a valid license as you can see in the first ZIP i posted, but after troubleshooting thing that keeped only files i have to activate again, thought i had the black screen also when it was activated.
      My ComputerSystem Spec
  9.    24 Dec 2015 #9
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    I compared the 2 zips with each other and was a little surprised about it, you indeed have a valid license in the first zip.
    If you need help with getting the system activated again, you might want to go to Windows Updates and Activation - Windows 10 Forums and create a thread.

    The black screen and sound loop only occur when gaming?
      My ComputersSystem Spec
  10.    24 Dec 2015 #10
    Join Date : Dec 2015
    Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
    Thread Starter

    Quote Originally Posted by axe0 View Post
    I compared the 2 zips with each other and was a little surprised about it, you indeed have a valid license in the first zip.
    If you need help with getting the system activated again, you might want to go to Windows Updates and Activation - Windows 10 Forums and create a thread.

    The black screen and sound loop only occur when gaming?
    Yes i'm trying to activate again, my license was from an old Windows 7 pro DVD.

    Yup, i'm thinking it could be the game, as very old (Call of Duty World at War)
    Fortunately the Blue Screens are gone since i installed the new RAM.
      My ComputerSystem Spec

 
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