Windows 10: BSOD / Black Screen + Sound Loop Solved

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  1. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       16 Dec 2015 #1

    BSOD / Black Screen + Sound Loop


    Hello, builded 2 weeks ago my PC but having problems of BSOD or Black Screen with Sound Loop (no signal).

    OS: Win 10 pro x64
    CPU: i5 6500 3.2ghz
    MOBO: Asus H170m-PLUS
    RAM: Corsair 1x8GB DDR4 2133MHz (before 2x4)
    GPU: Sapphire r9 380 4gb NITRO
    SSD: Samsung 850 EVO 250GB
    PSU: Corsair 650W GOLD Certified
    CASE: Antec
    MONITOR: Aoc i2470Pw

    Here it's my log. The last BSOD i had was KERNEL_SECURITY_CHECK_FAILURE after putting the 1x 4gb in the B2 ram module.
    Before i used the pc all the day without problems except 2 times i had a Black Screen with Sound Loop while Playing.
    I tested the last week an HD 5700 and i hadn't Black Screen but i had Blue Screens, now testing again the HD5700.
    Last edited by Animal; 24 Dec 2015 at 04:04.
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,047
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       17 Dec 2015 #2

    Hi Animal,

    Please test your memory and clean install the AMD video drivers.



    BSOD / Black Screen + Sound Loop Diagnostic Test BSOD / Black Screen + Sound Loop
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54016
    Code:
    ffffd000`6f5faeb8  fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x124c94
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff800`7d560000 fffff800`7ea6a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


  3. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       17 Dec 2015 #3

    axe0 said: View Post
    Hi Animal,

    Please test your memory and clean install the AMD video drivers.



    BSOD / Black Screen + Sound Loop Diagnostic Test BSOD / Black Screen + Sound Loop
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.



    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 54016
    Code:
    ffffd000`6f5faeb8  fffff800`7d684c94Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x124c94
    1: kd> lmvm atikmdag
    start             end                 module name
    fffff800`7d560000 fffff800`7ea6a000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Aug 04 05:28:52 2015 (55C03174)
        CheckSum:         014ADEC6
        ImageSize:        0150A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Ok, i have uninstalled all and reinstalled only Video + Audio.

    Running Memtest86+ i got errors using both, using only one, using the other, so i think the RAM KIT is failed, looking at the MOBO they should be alright, i'll send them back and let you know.
      My System SpecsSystem Spec


  4. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       23 Dec 2015 #4

    @axe0

    Unfortunately the Black Screen + Sound Loop continues, even after the new RAM.

    Were playing Call of Duty World at War.

    New Log Collector data is Attached.
    Last edited by Animal; 23 Dec 2015 at 20:06.
      My System SpecsSystem Spec

  5. axe0's Avatar
    Posts : 11,047
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Dec 2015 #5

    I need some specs of you that aren't present
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My System SpecsSystem Spec


  6. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       24 Dec 2015 #6

    axe0 said: View Post
    I need some specs of you that aren't present
    Fine now? Thanks!
      My System SpecsSystem Spec

  7. axe0's Avatar
    Posts : 11,047
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Dec 2015 #7

    Get a valid license first.
    Code:
    <DiagReport>
    <LicensingData>
      <ToolVersion>10.0.10586.0</ToolVersion>
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
      <LicensingStatusReason>0xC004F014</LicensingStatusReason>
      <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
      <LocalGenuineResultP>0</LocalGenuineResultP>
      <LastOnlineGenuineResult></LastOnlineGenuineResult>
      <GraceTimeMinutes>0</GraceTimeMinutes>
      <TotalGraceDays>0</TotalGraceDays>
      <ValidityExpiration></ValidityExpiration>
      <ActivePartialProductKey>3V66T</ActivePartialProductKey>
      <ActiveProductKeyPid2>00330-80000-00000-AA726</ActiveProductKeyPid2>
      <OSVersion>10.0.10586.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10586.th2_release.151029-1700</BuildLab>
      <TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone>
      <ActiveSkuId></ActiveSkuId>
      <ActiveSkuDescription></ActiveSkuDescription>
      <ProductUniquenessGroups></ProductUniquenessGroups>
      <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>55041-03308-000-000000-00-1040-10586.0000-3312015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
      <OfflineInstallationId></OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      <ComputerSid>S-1-5-21-647609042-3752203043-3025407552</ComputerSid>
      <ProductLCID>1040</ProductLCID>
      <UserLCID>1040</UserLCID>
      <SystemLCID>1040</SystemLCID>
      <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
      <ServiceAvailable>false</ServiceAvailable>
      <OemMarkerVersion></OemMarkerVersion>
      <OemId></OemId>
      <OemTableId></OemTableId>
      <Manufacturer>System manufacturer</Manufacturer>
      <Model>System Product Name</Model>
      <InstallDate>20151220121645.000000+060</InstallDate>
    </LicensingData>
    <HealthCheck>
      <Result>PASS</Result>
      <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
      <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>
      My System SpecsSystem Spec


  8. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       24 Dec 2015 #8

    axe0 said: View Post
    Get a valid license first.
    Code:
    <DiagReport>
    <LicensingData>
      <ToolVersion>10.0.10586.0</ToolVersion>
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
      <LicensingStatusReason>0xC004F014</LicensingStatusReason>
      <LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
      <LocalGenuineResultP>0</LocalGenuineResultP>
      <LastOnlineGenuineResult></LastOnlineGenuineResult>
      <GraceTimeMinutes>0</GraceTimeMinutes>
      <TotalGraceDays>0</TotalGraceDays>
      <ValidityExpiration></ValidityExpiration>
      <ActivePartialProductKey>3V66T</ActivePartialProductKey>
      <ActiveProductKeyPid2>00330-80000-00000-AA726</ActiveProductKeyPid2>
      <OSVersion>10.0.10586.2.00010100.0.0.048</OSVersion>
      <ProductName>Windows 10 Pro</ProductName>
      <ProcessorArchitecture>x64</ProcessorArchitecture>
      <EditionId>Professional</EditionId>
      <BuildLab>10586.th2_release.151029-1700</BuildLab>
      <TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone>
      <ActiveSkuId></ActiveSkuId>
      <ActiveSkuDescription></ActiveSkuDescription>
      <ProductUniquenessGroups></ProductUniquenessGroups>
      <ActiveProductKeyPKeyId></ActiveProductKeyPKeyId>
      <ActiveProductKeyPidEx>55041-03308-000-000000-00-1040-10586.0000-3312015</ActiveProductKeyPidEx>
      <ActiveProductKeyChannel>Retail</ActiveProductKeyChannel>
      <ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
      <OfflineInstallationId></OfflineInstallationId>
      <DomainJoined>false</DomainJoined>
      <ComputerSid>S-1-5-21-647609042-3752203043-3025407552</ComputerSid>
      <ProductLCID>1040</ProductLCID>
      <UserLCID>1040</UserLCID>
      <SystemLCID>1040</SystemLCID>
      <CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
      <ServiceAvailable>false</ServiceAvailable>
      <OemMarkerVersion></OemMarkerVersion>
      <OemId></OemId>
      <OemTableId></OemTableId>
      <Manufacturer>System manufacturer</Manufacturer>
      <Model>System Product Name</Model>
      <InstallDate>20151220121645.000000+060</InstallDate>
    </LicensingData>
    <HealthCheck>
      <Result>PASS</Result>
      <TamperedItems></TamperedItems>
    </HealthCheck>
    <GenuineAuthz>
      <ServerProps>0xc0000022</ServerProps>
    </GenuineAuthz>
    </DiagReport>
    Yeah i'm trying to figure out that because i have a valid license as you can see in the first ZIP i posted, but after troubleshooting thing that keeped only files i have to activate again, thought i had the black screen also when it was activated.
      My System SpecsSystem Spec

  9. axe0's Avatar
    Posts : 11,047
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       24 Dec 2015 #9

    I compared the 2 zips with each other and was a little surprised about it, you indeed have a valid license in the first zip.
    If you need help with getting the system activated again, you might want to go to Windows Updates and Activation - Windows 10 Forums and create a thread.

    The black screen and sound loop only occur when gaming?
      My System SpecsSystem Spec


  10. Posts : 10
    Microsoft Windows 10 Pro 64 bit 10586
       24 Dec 2015 #10

    axe0 said: View Post
    I compared the 2 zips with each other and was a little surprised about it, you indeed have a valid license in the first zip.
    If you need help with getting the system activated again, you might want to go to Windows Updates and Activation - Windows 10 Forums and create a thread.

    The black screen and sound loop only occur when gaming?
    Yes i'm trying to activate again, my license was from an old Windows 7 pro DVD.

    Yup, i'm thinking it could be the game, as very old (Call of Duty World at War)
    Fortunately the Blue Screens are gone since i installed the new RAM.
      My System SpecsSystem Spec


 
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