Windows not responding, BSOD and some other freezing problems

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  1. FinnishGirl
    Posts : 13
    Windows 10 Home
    Thread Starter
       New #21

    Unfortunately I have to continue this thread. I got a bluescreen again, "IRQL not less or equal". The zip file is attached below.

    I have had the same hanging problems, Skype and Spotify not responding and the keyboard/touchpad disabling in about every third boot. Also in every boot there is an error with DptfPolicyLpmServiceHelper, the computer can't find some part of it. I just installed the newest driver for Dynamic Platform and Thermal Framework, which I guess is pretty much related to the error. No idea what I should do, I thought I have all the newest drivers on everything anyway... I can check that I guess.
      My Computer
    Quote Quote

  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #22

    Please uninstall Avast, enable Windows Defender and see how it goes.
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`27be3148  fffff800`631b22c9Unable to load image aswRdr2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswRdr2.sys
*** ERROR: Module load completed but symbols could not be loaded for aswRdr2.sys
 aswRdr2+0x22c9
      My Computers
    Quote Quote

  4. FinnishGirl
    Posts : 13
    Windows 10 Home
    Thread Starter
       New #23

    Thank you for your reply :)

    I did what you instructed and I guess everything seems mostly fine, I'll see if something occurs. Still same errors in the log and with touchpad though. Would you recommend me to keep only Defender on? I just changed from AVG to Avast a few weeks ago.
      My Computer
    Quote Quote

  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #24

    While troubleshooting I recommend it yes.
      My Computers
    Quote Quote

 

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