Windows 10: Hard lockups without error messages, crash log inside Solved

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  1.    12 Dec 2015 #1

    Hard lockups without error messages, (Update: dxgkrnl.sys)

    Lately I have been getting hard lock ups on my desktop. I had no real software or hardware changes but I did notice the crashing was only happening during GTA 5. The locks up would never have an actual BSOD or error message just a hard freeze requiring me to restart or the system would restart itself.

    Now it started happening even without running GTA 5. My cpu temps were a bit high (98 was the max) with GTA 5 so I thought that was the issue, but when idling + my hyper 212 evo, I get 30 deg temps and still crashed.

    Interestingly I also crashed when using the dmp application to make the mini dump I uploaded for you guys to analyze.

    Please help me out. Thanks so much.
    Last edited by Smodtactical; 13 Dec 2015 at 14:42.
      My ComputerSystem Spec

  2.    13 Dec 2015 #2

    So I figured out how to analyze the mini dumps and it seems the 2 things that are failing is one is the cpu itself, I get problems with 'genuineintel'. But also dxgkrnl.sys

    From my research this might point to a bad motherboard. But am trying to get mem test to work to at least test the ram.
      My ComputerSystem Spec

  3.    15 Dec 2015 #3

    Just wanted to say that I disabled SLI and I haven't tried to game with 1 card but with SLI off so far I had no crashes. So maybe this is the video card. Ran memtest for a few hours, no errors, but ill do a longer run soon.

    I would appreciate any input.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       15 Dec 2015 #4

    GenuineIntel doesn't mean anything more then that your CPU is from Intel.
    The 0x124 doesn't give much as usual, but the CPU always returns in a 0x124 because it is the component reporting the error.

    Regarding the dxgkrnl.sys in the 0x3B, it is the DirectX Graphics Kernel driver what points to the graphics drivers from the GPU.
    However, the graphics drivers from the GPU aren't flagged, but the Avast drivers.
    ffffd000`214a1608  fffff801`47b8b914Unable to load image aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
    ffffd000`214a1c18  fffff801`47a91472Unable to load image aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
    I suggest to uninstall Avast while troubleshooting
    Avast - Uninstall Completely - Windows 7 Help Forums

    Revert back any overclock while troubleshooting if there is any.
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3506
    Bugcheck code 00000124
      My ComputersSystem Spec

  5.    16 Dec 2015 #5

    Thanks so much for the insight Axe0! I have uninstalled Avast and will keep testing.

    I should note that I disabled SLI and since doing so and running this pc for several days I have not crashed at all. I have not yet tried a game though.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       16 Dec 2015 #6

    Keep me posted :)

    If any bluescreen occurs, please upload a new zip from the dm log collector and give some description of what happened and what you were doing.
    Describing the circumstances helps with finding a patern in the crashes and makes it easier to find the causes and/or find a solution.
      My ComputersSystem Spec

  7.    16 Dec 2015 #7

    Will do man thanks so much. I am going to do a manual clean reinstall of my nvidia drivers too just to see if that makes a difference.
      My ComputerSystem Spec

  8.    18 Dec 2015 #8

    Ok so just a brief summary of what I have done:
    1. Ran memtest for 8 passes, it gave me 0 errors.
    2. Disabled SLI 3 days ago (since doing this I have completely stopped crashing) but I didn't try to game yet
    3. Ordered a Corsair H105, will install this weekend.
    4. Uninstalled AVAST recently
    5. Did a very clean safe mode reinstall of nvidia drivers
    I turned SLI back on, did some basic pc stuff for a few hours, no crashes. Launched a game and instant hard lockup before the game even went into the menu. Uploaded a new crash dump to check out.

    Looked at the crash dump and it shows the same dxgkrnl.sys crash. Here is the analysis (file also uploaded)

    ********************************************************************************                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    An exception happened while executing a system service routine.
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff801b101673e, Address of the instruction which caused the bugcheck
    Arg3: ffffd00024198f80, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    SYSTEM_SKU:  All
    SYSTEM_VERSION:  System Version
    BIOS_DATE:  07/01/2013
      Kernel Generated Triage Dump
    BUGCHECK_P1: c0000005
    BUGCHECK_P2: fffff801b101673e
    BUGCHECK_P3: ffffd00024198f80
    BUGCHECK_P4: 0
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    fffff801`b101673e 488b88b8070000  mov     rcx,qword ptr [rax+7B8h]
    CONTEXT:  ffffd00024198f80 -- (.cxr 0xffffd00024198f80)
    rax=20bfef4f20bfef40 rbx=0000000000000000 rcx=ffffd00024199930
    rdx=0000000000000000 rsi=0000000000000001 rdi=ffffe001751349c0
    rip=fffff801b101673e rsp=ffffd000241999a0 rbp=ffffd00024199b00
     r8=ffffc000766495e0  r9=00000000000007ff r10=fffff801545e1560
    r11=ffffd00024199970 r12=000000007ffdb000 r13=0000000000000000
    r14=000000000019a100 r15=ffffd00024199ae0
    iopl=0         nv up ei pl nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210202
    fffff801`b101673e 488b88b8070000  mov     rcx,qword ptr [rax+7B8h] ds:002b:20bfef4f`20bff6f8=????????????????
    Resetting default scope
    CPU_COUNT: 8
    CPU_MHZ: db2
    CPU_VENDOR:  GenuineIntel
    CPU_MODEL: 3c
    PROCESS_NAME:  FarCry2.exe
    ANALYSIS_VERSION: 10.0.10240.9 amd64fre
    LAST_CONTROL_TRANSFER:  from fffff801b101669f to fffff801b101673e
    ffffd000`241999a0 fffff801`b101669f : 00000000`0019a168 ffffd000`24199b00 ffffd000`00000001 00000000`00000000 : dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+0x8a
    ffffd000`24199ac0 fffff801`543d5b63 : ffffe001`7df6d840 00000000`00000000 ffffe001`00000000 ffffe001`77843410 : dxgkrnl!DxgkNetDispQueryMiracastDisplayDeviceSupport+0x1f
    ffffd000`24199b00 00000000`761a520a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0009e6e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x761a520a
    fffff801`b101673e 488b88b8070000  mov     rcx,qword ptr [rax+7B8h]
    SYMBOL_NAME:  dxgkrnl!DxgkMiracastQueryMiracastSupportInternal+8a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: dxgkrnl
    IMAGE_NAME:  dxgkrnl.sys
    IMAGE_VERSION:  10.0.10240.16515
    STACK_COMMAND:  .cxr 0xffffd00024198f80 ; kb
    FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal
    BUCKET_ID:  0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal
    PRIMARY_PROBLEM_CLASS:  0x3B_dxgkrnl!DxgkMiracastQueryMiracastSupportInternal
    FAILURE_ID_HASH_STRING:  km:0x3b_dxgkrnl!dxgkmiracastquerymiracastsupportinternal
    FAILURE_ID_HASH:  {41141022-8e90-ade9-81f9-df09b03573c3}
    Followup:     MachineOwner
    Is it possible this is a hardware failure? Is there anyway to reinstall direct x in windows 10?
      My ComputerSystem Spec

  9.    18 Dec 2015 #9

    Ok just disabled SLI again and was able to play far cry 2 with no problems at all. Played for about an hour. I also read in another thread a similar situation of someone with very similar crash dump code and resolution of the problem when disabling SLI. I am not going to try to run the game with the GPU I didn't use when I disabled SLI to see if maybe that is a bad card.
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       18 Dec 2015 #10

    If you reinstall Windows you reinstall the DirectX drivers.
    The DirectX drivers are Windows drivers
    Driver Reference Table - dxgkrnl.sys
    Driver Reference Table - dxgmms1.sys

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

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