1. Joined : Dec 2015
    Posts : 3
    Laptop icon Cresia ASUSTeK COMPUTER INC. X551MA Serial #: E5N0CX006715187 Windows 10 Core (10.0.102
       12 Dec 2015 #1

    My laptop crashed after installing windows 10 but after a month


    my laptop nameCresia
    ASUSTeK COMPUTER INC. X551MA
    Serial #: E5N0CX006715187
    Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file:\ BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as administrator and added passwords now i just need to know what i need to do from here.

    Thank you,
    lvanya
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       13 Dec 2015 #2

    Hi Ivanya,

    Welcome to the 10forums.

    What exactly is the problem you are having?
    It isn't quite clear for me.
      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 3
    Laptop icon Cresia ASUSTeK COMPUTER INC. X551MA Serial #: E5N0CX006715187 Windows 10 Core (10.0.102
       15 Dec 2015 #3

    Lvanya said: View Post
    my laptop nameCresia
    ASUSTeK COMPUTER INC. X551MA
    Serial #: E5N0CX006715187
    Windows 10 Core (10.0.10240.16590) my computer crashed brings up Recovery file:\ BCD Error code: Oxc0000034 then goes to Aptio setup utility screen. i signed in as administrator and added passwords now i just need to know what i need to do from here.

    Thank you,
    lvanya
    When I turn my computer on it comes on and says Recovery. That the file:/BCD. Error code: Oxc0000034 then it says I have file missing and at bottom says press escape to the UEFI Which then goes to Aptio Setup Utility Screen where I went i n and add admin passwords n now I am stuck on what to do next to recover my file or do a reset.
    Thank you
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       17 Dec 2015 #4

    Just to be clear Aptio Setup Utility is the BIOS

    Do you have backups of your data? If you have I would try a reset.
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 3
    Laptop icon Cresia ASUSTeK COMPUTER INC. X551MA Serial #: E5N0CX006715187 Windows 10 Core (10.0.102
       19 Dec 2015 #5

    I believe it is the bios. I don't have backups but can't get to the c: prompt screen to do anything.that's why I'm stuck
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,897
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Dec 2015 #6

    In the BIOS you can't do much, especially with a laptop.
    I would suggest to boot to the boot options and see if an option called 'Diagnostics Tests' is available.
    This option will test every part of the hardware, but it would be useful if the test could run as extensive as possible.

    Are you able to create a recovery drive?
    Recovery Drive - Create in Windows 10 - Windows 10 Forums
      My System SpecsSystem Spec


 


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