BSOD w/ Attachment

Nikolos · 10 Dec 2015

Good evening,

I have been receiving multiple bsod. The first couple of times was while I was playing an mmo called Dragomon Hunter a few days ago. Then three times today while trying to download diablo 3 from battle net.

Initially I used BlueScreenView where it told me the two bsod had something to do with dxgmms2.sys and ntoskrnl.exe.
The three times today it had something to do with netio.sys and ntoskrnl.exe.

Attached you will find the results from DM Log Collector.

Thankyou for your time.

Attachment 52917

axe0 · 10 Dec 2015

Hi Nikolos,

Welcome to the 10forums.

Please update your Intel network driver
Driver Reference Table - e1i63x64.sys

Code:

*** WARNING: Unable to verify timestamp for e1i63x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1i63x64.sys
0: kd> lmvm e1i63x64
start             end                 module name
fffff801`16e90000 fffff801`16f09000   e1i63x64 T (no symbols)           
    Loaded symbol image file: e1i63x64.sys
    Image path: \SystemRoot\System32\drivers\e1i63x64.sys
    Image name: e1i63x64.sys
    Timestamp:        Thu Mar 26 21:24:57 2015 (55146B19)
    CheckSum:         00081A0A
    ImageSize:        00079000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Nikolos · 10 Dec 2015

Hello axe0, thanks for the swift response. Is this the correct driver? Download Network Adapter Driver for Windows 10

Also do I need to uninstall my intel network driver first before installing this?

axe0 · 10 Dec 2015

That is the correct driver yes, in the list of products below in the page you can see

Code:

Intel(R) Ethernet Connection (2) I218-V

I hope it doesn't matter if you don't uninstall first, but if you do of course first download the driver :)

Nikolos · 10 Dec 2015

Okay I've succesfully installed the new intel network driver, hopefully this will fix my problem. :)

btw if it's not too much of a hassle, would you be able to tell me what other drivers in my system requires updating?

Thankyou and god bless!

axe0 · 10 Dec 2015

That won't be a problem, but I usually look for drivers that are not in 2015 because they are often causing the most problems.
I won't give data about them directly in this post, the links I post are links for more information about the drivers that include update links

Code:

lv302a64

Sat Jul 26 17:06:31 2008 (488b3d77)

lv302a64.sys

LVUSBS64

Sat Jul 26 17:06:36 2008 (488b3d7c)

LVUSBS64.sys

lvrs64

Sat Jul 26 17:09:02 2008 (488b3e0e)

lvrs64.sys

LV302V64

Sat Jul 26 17:09:08 2008 (488b3e14)

LV302V64.SYS

AsIO

Wed Aug 22 11:54:47 2012 (5034ac67)

AsIO.sys

speedfan

Sat Dec 29 21:59:35 2012 (50df59b7)

speedfan.sys

iaStorA

Fri Apr 04 01:00:05 2014 (533de7f5)

iaStorA.sys

iwdbus

Tue Jun 17 23:54:22 2014 (53a0b90e)

iwdbus.sys

mbam

Wed Sep 03 19:50:25 2014 (540754e1)

mbam.sys

TeeDriverx64

Tue Sep 23 22:01:14 2014 (5421d18a)

TeeDriverx64.sys

AsIO.sys is a driver from ASUS software, I recommend to remove ASUS software because it is known for causing bluescreens.
Driver Reference Table - lv302a64.sys
Driver Reference Table - LVUSBS64.sys
Driver Reference Table - lvrs64.sys
Driver Reference Table - LV302V64.SYS
Driver Reference Table - AsIO.sys
Driver Reference Table - speedfan.sys
Driver Reference Table - iaStorA.sys
Driver Reference Table - iwdbus.sys
Driver Reference Table - mbam.sys
Driver Reference Table - TeeDriverx64.sys

Nikolos · 10 Dec 2015

Ah dam just got another blue screen while trying to download Diablo 3 from battle net again, took about 20-30 mins to occur.

Here is a new attachment from the logger.

Attachment 52932

axe0 · 10 Dec 2015

Please uninstall ESET as a test
How do I manually uninstall my Windows ESET product?ESET Knowledgebase

Nikolos · 10 Dec 2015

Yup uninstalled eset through safe mode, began update for diablo 3, after a period of time, bsod again.

These are the new logs.

Nikolos · 10 Dec 2015

Do you think it could be dust build up? I've never cleaned inside the tower for over a year now/idk how to do so safely

lv302a64	Sat Jul 26 17:06:31 2008 (488b3d77)	lv302a64.sys
LVUSBS64	Sat Jul 26 17:06:36 2008 (488b3d7c)	LVUSBS64.sys
lvrs64	Sat Jul 26 17:09:02 2008 (488b3e0e)	lvrs64.sys
LV302V64	Sat Jul 26 17:09:08 2008 (488b3e14)	LV302V64.SYS
AsIO	Wed Aug 22 11:54:47 2012 (5034ac67)	AsIO.sys
speedfan	Sat Dec 29 21:59:35 2012 (50df59b7)	speedfan.sys
iaStorA	Fri Apr 04 01:00:05 2014 (533de7f5)	iaStorA.sys
iwdbus	Tue Jun 17 23:54:22 2014 (53a0b90e)	iwdbus.sys
mbam	Wed Sep 03 19:50:25 2014 (540754e1)	mbam.sys
TeeDriverx64	Tue Sep 23 22:01:14 2014 (5421d18a)	TeeDriverx64.sys