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  1.    13 Dec 2015 #51
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    You have Intel and Nvidia video cards, are you switching between them?

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 53412
    Code:
    4: kd> !irp ffffe001f49b3410
    Irp is active with 6 stacks 5 is current (= 0xffffe001f49b3600)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    
    			Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 ffffe001f07eb850 00000000 fffff80153a9cb80-ffffd001ceb017c0    
    	       \Driver\pci	dxgkrnl!DpiFdoPowerCompletionRoutine
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001f4cce160 00000000 fffff80079f96e50-ffffe001f7cb1ea8 Success Error Cancel pending
    	      Unable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm	nt!PopRequestCompletion
    			Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001f7cb1ea8    
    
    
    			Args: 00000000 00000000 00000000 00000000
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`55d70000 fffff801`5685a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Fri Jul 31 18:54:50 2015 (55BBA85A)
        CheckSum:         00AA4FEC
        ImageSize:        00AEA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  2.    13 Dec 2015 #52
    Join Date : Dec 2015
    Posts : 109
    windows 10
    Thread Starter

    Just woke up. Going out for a few hours then I will do what you say.

    So what was the cause of that? Yes I have integrated Intel graphics 530 AND Nvidia 950M GTX Card. The crash happened when I used my Nvidia card to open GeForce Experience. Another one happened soon after when I used my Nvidia card to open Chrome. However, I disabled hardware acceleration in Chrome and it hasn't bsod yet. I opened Chrome still with the nvidia card and it hasn't crashed again.

    It did this on my other computer also when I used my Nvidia card to open web browsers or other programs. Why Axe0?
      My ComputerSystem Spec
  3.    13 Dec 2015 #53
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hardware acceleration is used to execute some functionality with hardware instead of software, this executes some functions faster then with software.

    It is likely a bug with the hardware acceleration function.
      My ComputersSystem Spec
  4.    13 Dec 2015 #54
    Join Date : Dec 2015
    Posts : 109
    windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hardware acceleration is used to execute some functionality with hardware instead of software, this executes some functions faster then with software.

    It is likely a bug with the hardware acceleration function.
    So do I still need to do the install if that seemed to fix the problem?
    What is this hardware acceleration supposed to do for us? Am I losing anything by disabling it?
      My ComputerSystem Spec
  5.    13 Dec 2015 #55
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    1. Just see how it goes.
    2. Is the description a little clear? It explains what hardware acceleration does in a short way.
    You can find more information about hardware acceleration on Hardware acceleration - Wikipedia, the free encyclopedia
      My ComputersSystem Spec
  6.    15 Dec 2015 #56
    Join Date : Dec 2015
    Posts : 109
    windows 10
    Thread Starter

    Hey Axe, got another minidump - didn't do the nvidia suggestion you gave because you told me to see how it goes with the disabling hardware acceleration. Just happened an hour ago. What do you think?

    Attachment 53663

    So frustrating.

    Please help Axe0 - you are an expert on this. What is causing this one?
      My ComputerSystem Spec
  7.    15 Dec 2015 #57
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    There is no dump in the zip, have you cleaned up the laptop?

    I noticed the WHEA logger reports many corrected hardware errors.
    Please check Toshiba for driver updates for the chipset drivers.
    Code:
    Event[512]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-12-15T05:24:49.199
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: LAPTOP-TPCUEM10
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x2
    Vendor ID:Device ID: 0x8086:0xA112
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.
      My ComputersSystem Spec
  8.    15 Dec 2015 #58
    Join Date : Dec 2015
    Posts : 109
    windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    There is no dump in the zip, have you cleaned up the laptop?

    I noticed the WHEA logger reports many corrected hardware errors.
    Please check Toshiba for driver updates for the chipset drivers.
    Code:
    Event[512]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-12-15T05:24:49.199
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: LAPTOP-TPCUEM10
      Description: 
    A corrected hardware error has occurred.
    
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    
    Bus:Device:Function: 0x0:0x1C:0x2
    Vendor ID:Device ID: 0x8086:0xA112
    Class Code: 0x30400
    
    
    The details view of this entry contains further information.
    The dump file is there in my mini dump folder. How do I get that to be included in the log collector?

    Plus Windows 10 did some big update which was super annoying. Took like 30 minutes and then my screen was black with a white curser. Couldn't figure out how to fix it until I did ctrl alt delete and was able to sign out. That restarted my laptop and then it restarted normally. Weird but I'm glad it worked.
      My ComputerSystem Spec
  9.    15 Dec 2015 #59
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Just right click the file > copy > zip and upload the zip.

    For 1-time a single dump is good enough as the other files are present and reasonably recent
      My ComputersSystem Spec
  10.    15 Dec 2015 #60
    Join Date : Dec 2015
    Posts : 109
    windows 10
    Thread Starter

    Hmmm, I guess after the windows 10 update that was installed, the dump files are all gone. That's why it wasn't in the log collection.

    Interesting.

    Did you know that Axe0 - that if Windows does an update the dump files will disappear? Maybe the update fixed the issues with using the Nvidia card to open Chrome and others. Should I try it with the hardware acceleration enabled to see if I get a BSOD Driver Power State Failure?
      My ComputerSystem Spec

 
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