Windows 10: KMODE_EXCEPTION_NOT_HANDLED (intelppm.sys) Solved

  1. Posts : 5
    Windows 10 Pro 64-bit
       06 Dec 2015 #1


    Edit: Solved by updating firmware on the motherboard.

    I recently installed Fallout 4 and when playing that game I suddenly get a BSOD with the message saying:

    This is my first BSOD in Windows 10 and I've had it since launch. My version of Windows 10 is an updated one from Windows 7.

    After Fallout 4 provoked this error I have also had it without running the game, but so far only after a restart.

    There are some other threads on a similar issue on this site, and others, which gave me some ideas on things to try.

    What I have done so far:

    1. Installed latest Windows 10 updates.
    2. Installed latest Nvidia Drivers (graphics)
    3. Installed Latest Realtek Drivers (sound)
    4. Rerolled last update for Windows 10.
    5. Reset Windows 10, but I kept the files
    6. Ran Windows memory diagnostics tool - no errors.
    7. I tried to update Intel drivers by using their tool for it, but it found nothing to update.
    8. Checked temperature: Max has been 65 degrees Celsius (149 F)

    I am at a loss and I turn to you. Perhaps someone here can understand the output of the attached file?

    Thank you very much in advance!

    Attachment 52339
    Last edited by fiwel; 09 Dec 2015 at 19:09.
      My ComputerSystem Spec

  2. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       08 Dec 2015 #2

    Checked RAM following the tutorial for memtest86+ twice. Did 9 and 11 passes, no errors.
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,706
    Windows 10 Pro
       10 Dec 2015 #3

    Please update the Realtek network driver
    Driver Reference Table - rt640x64.sys
    ffffd000`45c1a8d0  fffff801`e9164850Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
    1: kd> lmvm rt640x64
    start             end                 module name
    fffff801`e9160000 fffff801`e91f3000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Wed Apr 01 16:34:31 2015 (551C01F7)
        CheckSum:         0009D4EA
        ImageSize:        00093000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  4. Posts : 5
    Windows 10 Pro 64-bit
    Thread Starter
       10 Dec 2015 #4

    Hi axe0,

    Thanks! I will do so promptly.

    It seems the problem was solved by updating the motherboard firmware. At least I got through a few hours of gameplay yesterday without problems, compared to the usual 15 minutes I had before.

    I will report back if I have further issues.
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,706
    Windows 10 Pro
       10 Dec 2015 #5

    Glad to hear that :)
      My ComputersSystem Spec


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