1.    06 Dec 2015 #1
    Join Date : Dec 2015
    Posts : 3
    Windows 10 Pro x64

    BSOD since new build


    This issue goes back to a new build and my previous OS of Windows 7. I thought I had it narrowed down to the video card driver but now I am less sure. I have been using Windows 10 Pro 64 just about since it was released and the problem persists. My drivers are updated, I don't have a whole lot of programs installed on this computer but it's my home theater computer and I really need it to stay running all the time. The last couple of crashes after my most recent driver update were driver power state failures then as I was going to try driver verifier again it crashed when I was restarting with an irq not less or equal. dmp files are attached.
      My ComputerSystem Spec
  2.    09 Dec 2015 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro
      My ComputersSystem Spec
  3.    10 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 3
    Windows 10 Pro x64
    Thread Starter

    Uploaded file


    Sorry about that, missed that last part.

    Attachment 52956
      My ComputerSystem Spec
  4.    10 Dec 2015 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using custom/advanced options.

    Code:
    0: kd> !irp ffffe001170a3e10
    Irp is active with 4 stacks 3 is current (= 0xffffe001170a3f70)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe00113648040 00000000 fffff801c3f2dd78-ffffe00112b32180 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     \Driver\amdkmdap	nt!PopRequestCompletion
    			Args: 00014400 00000001 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe00112b32180    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm atikmpag
    start             end                 module name
    fffff800`68620000 fffff800`686c9000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Aug 19 18:39:12 2015 (55D4B130)
        CheckSum:         000B405A
        ImageSize:        000A9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    BSOD since new build Diagnostics Test BSOD since new build
     Clean boot

    Please try the following:
    • Open taskmanager
      • Go to the tab startup
      • disable everything
    • Search msconfig and open it
      • Go to the tab services
      • Check 'hide microsoft services'
      • Uncheck all other services
      • Click apply and click ok
    • Reboot if asked

    See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
    If the problem still persist, try booting in safe mode and see if the problem still persist
      My ComputersSystem Spec
  5.    15 Dec 2015 #5
    Join Date : Dec 2015
    Posts : 3
    Windows 10 Pro x64
    Thread Starter

    Update


    I'm still working on this, it has crashed twice since making the changes. It only crashes about every 2 days so it takes some time to figure out.
      My ComputerSystem Spec
  6.    16 Dec 2015 #6
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    There is no rush

    It is better to take the time you need for proper troubleshooting then rushing through it.
      My ComputersSystem Spec

 


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